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Customer Success Engineer (2nd Shift) - FedRAMP at Rubrik

RubrikMorrisville, NC
Hybrid Full-time $86.4K/yr - $130.2K/yr

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Experience Level

Senior

Qualifications

Key Responsibilities:Independently diagnose and resolve issues related to Rubrik products and customer environments, including physical Linux and Windows systems and VMWare virtual machines. Troubleshoot networking connectivity and performance challenges between Rubrik appliances and cloud services (e.g., AWS, Microsoft Azure) utilizing tools such as Wireshark for packet analysis. Assist customers and partners in configuring and managing their network infrastructure, including routers, switches (e.g., Juniper and Cisco), and firewalls.

About the job

Join Our Dynamic Team

At Rubrik, our Global Customer Support and Success Organization is dedicated to providing an exceptional post-purchase experience. Our team of professionals specializes in delivering top-tier technical support for a variety of technologies and cloud deployments. We are committed to facilitating timely activation and adoption of Rubrik’s innovative SaaS products, ensuring that our customers realize their investments swiftly.

As a key point of contact and trusted advisor, you will collaborate closely with cross-functional teams to deliver unparalleled value to our customers and partners. Our Customer Support Team comprises seasoned experts in data management and security, equipped with profound knowledge of Rubrik's data protection solutions and recovery strategies. We pride ourselves on our ability to swiftly diagnose and resolve complex issues while prioritizing an outstanding customer experience.

In today’s data-driven landscape, our Customer Support Team is integral to our customers’ data security strategies. With technical expertise and a steadfast commitment to customer success, we ensure that our clients' data remains secure and accessible, regardless of the challenges they face.

About Rubrik

Rubrik is at the forefront of cloud data management, committed to delivering exceptional solutions that empower organizations to secure and manage their data with ease. Our team is passionate about innovation and dedicated to providing best-in-class support to our clients.

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