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Customer Success Engineer - YouTrack (German Speaking)

JetBrains s.r.o.Amsterdam, Netherlands; Berlin, Germany; Munich, Germany; Prague, Czech Republic; Remote, Germany
Remote Full-time

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Experience Level

Experience

Qualifications

Fluent in German and English, both written and verbal. Proven experience in customer support or success roles, preferably in software or IT. Strong technical skills with a background in software development or project management tools. Ability to troubleshoot technical issues and provide effective solutions. Excellent interpersonal skills to build lasting relationships with clients. A passion for helping others succeed and a commitment to providing exceptional customer service.

About the job

JetBrains is looking for a Customer Success Engineer for YouTrack. This role focuses on helping customers get the most out of YouTrack for project management. The position is open to candidates based in Amsterdam, Berlin, Munich, Prague, or remotely within Germany.

What You Will Do

  • Work closely with clients to support and improve their use of YouTrack
  • Apply technical knowledge to help customers optimize their project management workflows
  • Communicate with customers in German, offering guidance and troubleshooting when needed

What We Look For

  • Fluency in German
  • Technical understanding of YouTrack or similar project management tools
  • Strong communication skills

Locations

  • Amsterdam, Netherlands
  • Berlin, Germany
  • Munich, Germany
  • Prague, Czech Republic
  • Remote (within Germany)

About JetBrains s.r.o.

JetBrains is a leading software development company known for creating intelligent development tools for programmers and teams. With a focus on enhancing productivity, JetBrains offers a range of solutions that empower developers to deliver high-quality software efficiently. Join us and be a part of a dynamic team that values innovation and excellence.

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