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Experience Level
Experience
Qualifications
To excel in this role, you should possess:A Bachelor's degree in Business Administration, Marketing, or a related field. Proven experience in customer success, account management, or a related field (2-4 years preferred). Exceptional communication and interpersonal skills. Strong analytical skills to assess customer needs and develop actionable strategies. Ability to work collaboratively in a fast-paced, team-oriented environment.
About the job
AfterShip is seeking a Customer Success Manager based in Toronto. This position focuses on building lasting client relationships and helping customers make the most of AfterShip’s solutions. Acting as a trusted advisor, the Customer Success Manager supports clients from onboarding through ongoing check-ins, making sure they reach their goals with the platform.
Key responsibilities
Build and maintain strong relationships with clients to support their ongoing success
Guide customers through onboarding and help them adopt AfterShip products
Review customer feedback to identify trends and highlight areas for improvement
Advocate for the customer’s perspective within AfterShip
Provide advice and recommendations to help clients achieve their objectives
Requirements
Proactive in solving problems and engaging with customers
Demonstrated commitment to customer satisfaction
Ability to spot patterns in feedback and share actionable insights
Focus on delivering high-quality service
This role is located in Toronto.
About AfterShip
AfterShip is a leading platform that empowers e-commerce businesses to enhance their customer experience. By providing comprehensive shipment tracking solutions, we help our clients improve their operational efficiency and build lasting customer loyalty. Our innovative technology and customer-centric approach make us a trusted partner for businesses looking to thrive in today's competitive landscape.
About From Day One:In a rapidly evolving business environment, From Day One serves as a vital media outlet and conference series dedicated to prioritizing people as organizations navigate change. Since our inception in 2018, we've connected over 150,000 attendees, hosted more than a thousand influential speakers, and produced conferences across 20 major U.S.…
About UsAt #paid, we are dedicated to empowering creators to pursue their passion—creating. Our innovative marketplace seamlessly connects accredited creators with some of the world's most renowned brands, including McDonald’s, Samsung, and Disney, cultivating genuine collaborations that yield substantial business results. We have developed a marketplace that addresses significant challenges in the creator ecosystem, from equitable pricing to algorithmic matching and content usage rights, guaranteeing that every partnership is effective and smooth.With our proprietary technology and an unwavering commitment to trust and transparency, we are transforming the way brands and creators collaborate to create magic. Recognized as the top choice for customer support and managed services, #paid is at the forefront of the creator marketing industry. Through cutting-edge technology and a team of driven individuals, we are reshaping the future of the creator economy.The RoleIn your role as the Senior Client Success Manager overseeing our Key Accounts, you will serve as a trusted strategic advisor and operational expert for some of our most valued brand partners. This position combines meticulous campaign execution (including Creator Management) with relationship-focused account and client management.You will orchestrate intricate creator marketing initiatives from inception to completion while fostering enduring relationships with enterprise-level clients. Your responsibility includes not only ensuring that campaigns meet client goals but also collaborating with the Client Partners on account renewals and growth.You will work cross-functionally with teams such as Product, Sales, Media, Analytics, and Strategy to achieve outstanding outcomes, retain and expand key accounts, and influence how #paid collaborates with its largest clients.
HeyMilo is a rapidly expanding AI recruiting platform, supported by prominent Silicon Valley investors and relied upon by premier staffing agencies, BPOs, and Fortune 100 companies. Our innovative AI agents streamline candidate engagement, reduce fraud, enhance screening processes, and empower hiring teams to make informed decisions with remarkable speed.Due to increasing demand, we are growing our Customer Success team. We seek top-tier Customer Success Managers who have a passion for driving customer success, excel at onboarding clients, and can effectively manage integrations with ATS and HR systems.Key ResponsibilitiesOversee end-to-end onboarding, ensuring clients go live promptly by configuring workflows, managing ATS integrations (Bullhorn, Avionté, Greenhouse, Workday, etc.), and fostering early adoption.Manage a diverse portfolio of clients, including staffing agencies, BPOs, and Fortune 100 enterprises, supporting them in activation, usage optimization, and ongoing success.Conduct Quarterly Business Reviews (QBRs), strategy sessions, and workflow assessments linked to measurable ROI.Develop strong relationships with talent acquisition leaders, HR executives, Recruiting Directors, and Operations stakeholders.Identify opportunities for expansion based on client usage patterns, volume, and business objectives.Monitor account health, usage trends, and integration efficiency; proactively address any challenges.Collaborate with Product and Engineering teams to communicate customer insights and influence product roadmap direction.Facilitate smooth transitions between Sales, Onboarding, and Success to ensure high adoption and retention rates.Desired QualificationsProven experience as a Customer Success Manager or in a client-facing role with a strong background in onboarding, adoption, and account growth for SaaS platforms.Proficient in navigating technical workflows, ATS/HRIS integrations, APIs, and troubleshooting setup challenges.Exceptional communicator capable of simplifying complex ideas and influencing senior stakeholders at staffing firms and Fortune 100 companies.Highly customer-focused, proactive, and dedicated to achieving outcomes—not just completing tasks.Thrives in a fast-paced, high-growth environment where urgency, accountability, and excellence are paramount.Familiarity with ATS/HRIS platforms such as Bullhorn, Avionté, Greenhouse, Workday, Lever, and Dayforce is a significant advantage.
Join Alternative Payments as a Customer Success Manager, where you will play a pivotal role in cultivating strong relationships with our clients. You will be responsible for ensuring customer satisfaction, driving product adoption, and facilitating effective communication between our clients and internal teams. Your expertise will help clients leverage our solutions to achieve their business goals.
Join Our Mission to Empower Financial FreedomAt Wealthsimple, we are dedicated to simplifying financial services for everyone, making them transparent and affordable. As Canada’s largest fintech, we proudly serve over 3 million clients, managing more than $100 billion in assets. We move swiftly, take ownership of our work, and genuinely care about our clients’ experiences. If this aligns with your values, we invite you to explore this opportunity.We take pride in our achievements and are just beginning our journey. Discover more about our Culture Manual and learn about how we operate.Our Client Operations team goes beyond simple ticket responses; we solve financial puzzles by translating complex concepts into human-centric solutions. We are continuously growing and welcome new agents throughout the year, with monthly start dates.Work Location and ModelWork Model: This position is based in Toronto, Ontario.Office Presence: Candidates should be comfortable working in a hybrid environment and may need to visit our office at 80 Spadina Avenue as required by the business.Successful candidates can expect a start date of May 25, 2026.Contract: Initial engagement of 4 months with the possibility of extension and internal advancement opportunities.Your Daily Impact:Wealthsimple's Voice: As a support agent, you are not just addressing queries; you represent and advocate for our clients’ financial interests. You will explain investment concepts, trading, and personal finance in a clear and accessible manner.Strategic Problem Solving: You will oversee the client journey, from facilitating complex institutional transfers to navigating back-office operations, ensuring our clients meet their financial goals, such as adhering to promotional deadlines.Creator-Owner Mindset: You will take ownership of your work, continuously seeking to improve and innovate.
Join GetMaple as a Client Success Manager, where you'll be at the forefront of our direct partnerships, ensuring our clients achieve exceptional results. In this pivotal role, you will foster relationships with key stakeholders, facilitate onboarding processes, and provide ongoing support to enhance customer satisfaction and retention.
Join Us in Creating Financial Solutions for EveryoneAt Wealthsimple, our goal is to empower individuals to achieve financial independence by offering straightforward, transparent, and affordable financial services. As Canada's leading fintech company, we serve over 3 million clients, managing more than $100 billion in assets. We prioritize speed, ownership, and genuine care for our users, and if this resonates with you, we'd love to hear more.We take great pride in our accomplishments and are excited for what lies ahead. Discover more about our values in our Culture Manual and learn about how we operate.Our Client Operations team does more than just address inquiries; we tackle financial puzzles by translating complex concepts into human-centered solutions. We continuously seek new team members with monthly start dates to support our ongoing growth.Work Environment and LocationHybrid Model: This position is based in Toronto, Ontario.Office Presence: Candidates must be able to work in a hybrid environment and attend our office at 80 Spadina Avenue as business needs require.Your Daily Impact:The Voice of Wealthsimple: You are more than just a support agent; you are a champion for our clients' financial interests. You will demystify investment, trading, and personal finance concepts, making them accessible to all.Strategic Problem Solving: You will guide the client journey, whether facilitating complex institutional transfers or navigating back-office operations, ensuring clients meet their financial objectives.Creator-Owner Mindset: Collaborating closely with various departments, from Product to Operations, you’ll learn the intricacies of developing our financial tools and enhance them through direct client engagement.
Join MaintainX as a Customer Success Manager, where you'll play a crucial role in enhancing customer satisfaction and driving product adoption. You will be responsible for establishing strong relationships with our clients, ensuring they derive maximum value from our solutions. As the voice of the customer, you will advocate for their needs within the company while collaborating with various teams to address concerns and facilitate product improvements.
As a Customer Success Manager at zip, you will play a pivotal role in ensuring our clients achieve their desired outcomes while using our products. You will drive customer satisfaction, retention, and growth by proactively engaging with our clients, understanding their unique needs, and delivering tailored solutions.Your responsibilities will include onboarding new clients, providing ongoing support, and identifying upsell opportunities to maximize client value. You will collaborate closely with cross-functional teams to enhance the customer experience and contribute to the development of best practices in customer success.
About FeatheryFeathery revolutionizes the way insurance companies manage data intake workflows, offering automation that empowers industry leaders. Our platform streamlines critical processes such as underwriting, client onboarding, policy servicing, and automated account openings.With a surge in revenue and increasing demand from enterprises, we are expanding our customer success team to handle the growing complexity of implementations within the insurance sector.Why We’re HiringAs Feathery continues to grow, the role of customer success is becoming increasingly vital—particularly in the insurance industry, where workflows can be intricate, regulated, and essential to business operations.We are seeking a Founding Customer Success Manager to establish and lead our customer success function for our insurance clients, including brokers and carriers. This position is perfect for individuals who are well-versed in the insurance landscape and excel in building processes, nurturing customer relationships, and driving long-term success.You will serve as a strategic ally to our customers, ensuring effective implementations, high adoption rates, and account expansion.About the RoleThis is a highly responsible role encompassing:Comprehensive ownership of the customer lifecycle from post-sale to renewal.Implementation and workflow design tailored for insurance applications.Strategic account management for brokers and carriers.Development of processes, playbooks, and the foundational elements of the customer success function.You will oversee the entire post-sale journey, collaborating with sales during the handoff, working with solutions engineering throughout implementation, and ensuring long-term success across enterprise insurance accounts.What You’ll DoCustomer Onboarding & ImplementationLead onboarding and implementation efforts for insurance brokers and carriers.Collaborate with clients to design and enhance workflows such as underwriting, onboarding, and policy servicing.Guarantee the successful deployment of complex, regulated insurance workflows.Work alongside Solutions Engineering on technical implementations.Account Management & GrowthServe as the primary point of contact and trusted advisor for insurance customers.Foster relationships with stakeholders across operations, underwriting, and leadership teams.
About Flywheel Digital Flywheel Digital delivers digital commerce solutions for global brands, supporting growth across major online marketplaces. The platform gives clients real-time access to performance data that helps improve sales, market share, and profitability. With teams based in the Americas, Europe, and APAC, Flywheel Digital offers opportunities for career development and strong support for employees. Role Overview Flywheel Digital is hiring a Client Success Specialist to join Perpetua, a Flywheel company, in Toronto, Ontario. This role blends customer success, SaaS, and advertising, giving team members the chance to build a broad skill set. The position involves working directly with Sponsored and DSP clients to support and improve their digital commerce strategies. Expect hands-on experience and collaboration with a variety of clients. Main Responsibility Lead customer onboarding and provide strategic guidance through virtual meetings and in-app instructions to support product adoption.
Role overview AfterShip is seeking a Customer Success Manager based in Toronto. This position focuses on building lasting client relationships and helping customers make the most of AfterShip’s solutions. Acting as a trusted advisor, the Customer Success Manager supports clients from onboarding through ongoing check-ins, making sure they reach their goals with the platform. Key responsibilities Build and maintain strong relationships with clients to support their ongoing success Guide customers through onboarding and help them adopt AfterShip products Review customer feedback to identify trends and highlight areas for improvement Advocate for the customer’s perspective within AfterShip Provide advice and recommendations to help clients achieve their objectives Requirements Proactive in solving problems and engaging with customers Demonstrated commitment to customer satisfaction Ability to spot patterns in feedback and share actionable insights Focus on delivering high-quality service This role is located in Toronto.
About RootlyAt Rootly, we are dedicated to revolutionizing how organizations handle incidents, ensuring that businesses can maintain reliability even when challenges arise. Our cutting-edge incident management platform empowers companies worldwide to swiftly and effectively resolve incidents, propelling us to carve out a groundbreaking segment valued at over a billion dollars. We are seeking exceptional talent to join us on this ambitious journey.Our clientele includes some of the fastest-growing companies globally, such as NVIDIA, Figma, Canva, Tripadvisor, and Squarespace. They trust Rootly for their critical incident management needs and appreciate our user-friendly, enterprise-ready platform and unique partnership approach. Experience firsthand why our customers have rated us 5 stars on G2.Our investors, including prestigious funds from Y Combinator and influential operators from Dropbox and GitHub, support our vision. We prioritize transparency in our culture, conducting monthly financial reviews as a team to keep everyone informed about our business's health. We also share our developments in our weekly changelog.About the RoleWe are looking for a passionate and experienced Customer Success Manager who is committed to guiding our customers through their journey with Rootly. In this pivotal role, you will ensure that our customers maximize their value from our services and products as we expand our offerings.
Role overview The Senior Principal Customer Success Manager position at PagerDuty centers on supporting clients in Toronto. The main focus is to help customers realize the full value of PagerDuty’s solutions while building trust and long-term relationships. This role involves guiding clients through their journey, responding to their needs, and working to maintain high levels of satisfaction. Ongoing partnership and proactive support are key priorities in this position. What you will do Develop and maintain strong relationships with customers in Toronto Support clients in using PagerDuty’s solutions effectively Address customer needs and concerns as they arise Work to ensure ongoing satisfaction and partnership
Decoda Health is on the lookout for a Customer Success Manager to spearhead the communication efforts between our innovative company and the clinics we proudly support. Acting as the primary liaison, you will ensure that every customer inquiry is acknowledged, monitored, and addressed—nothing will fall through the cracks.This pivotal role merges customer success with product operations, harnessing cutting-edge AI tools to optimize processes and facilitate effective communication.
About From Day One:At the forefront of navigating the evolving business landscape, From Day One is a dynamic media outlet and conference series dedicated to fostering people-centric approaches in business. Since our establishment in 2018, we have successfully engaged over 150,000 attendees, hosted more than a thousand speakers, and produced impactful conferences across 20 major cities in the U.S. and beyond. Our unique cross-disciplinary approach brings together leaders from CSR, HR, marketing, and communications, alongside civic leaders, authors, and journalists, to collaborate on business strategies that uplift workers, customers, and communities. Our editorial team, led by veteran journalist Stephen Koepp, also provides insightful reporting and opinion pieces that resonate with our audience.We are on the lookout for proactive, self-motivated individuals who exemplify leadership qualities. We refer to these team members as 'drivers'. If you thrive in a collaborative environment and embody the following characteristics, we encourage you to apply:You inspire and energize your peers, rather than waiting for motivation.You are resourceful, taking ownership and finding solutions instead of making excuses.You strive for excellence and continuously seek to improve processes.You are passionate about your work and approach your mission with urgency.You tackle challenges with enthusiasm and a positive mindset.Our mission is centered around enhancing the relationship between business and society, and our efforts are aimed at building a brighter future. By maintaining this optimistic perspective, we not only uplift ourselves but also inspire those around us.About This Role:We are currently seeking a Senior Technical Project Manager to drive the development of next-generation digital products for our conference and media operations. You will collaborate closely with the founder and an agile team of developers to define, plan, and launch innovative tools, including AI-driven registration analytics and user-friendly digital experiences.Your responsibilities will include: defining product requirements, managing sprints, drafting specifications, and ensuring that our solutions effectively address the intended challenges. Additionally, you will serve as a vital resource for our globally distributed team, providing support for technical integrations, software evaluations, and implementation processes.The ideal candidate will possess exceptional organizational skills, a keen technical curiosity, and the ability to transform ambiguity into actionable strategies.
Okta builds secure identity solutions for organizations adapting to new technology demands. The company focuses on providing trusted infrastructure so businesses can manage access and identity confidently. Okta values leaders who tackle complex challenges and drive real-world results through decisive action and ongoing improvement. The Customer First team at Okta specializes in Identity and Access Management (IAM), working to help clients adopt and scale the Okta IAM platform. This group aims to make identity management straightforward and effective, ensuring customers achieve long-term value from their investment. Role overview The Principal Delivery Success Manager, based in Toronto, Ontario, reports to the Manager of Partner Delivery Success. This position leads Okta partners, helping them deliver services effectively to customers. The role focuses on strengthening partner delivery capabilities within a specific product domain and partner portfolio. Key responsibilities include preparing partners to implement Okta solutions through skills development, validating go-live readiness, and overseeing delivery quality. Serving as the main operational contact, the Principal Delivery Success Manager guides partners through the Service Delivery Partner maturity model and ensures high standards in every implementation. Collaboration with Professional Services, Alliances, Sales, and Enablement teams is central to growing partner-led delivery and maintaining consistent quality. What you will do Enhance delivery capabilities across assigned partner portfolios Guide partners through the Service Delivery Partner maturity model Identify specialization gaps and recommend enablement options Support partners in pursuing product specializations, such as OWI, Auth0, or Workflows Promote partner certification and ongoing skill development Review and validate partner go-live submissions Classify deployments by complexity: Standard, Advanced, or Strategic Ensure all deployments meet Okta delivery standards Gather feedback on delivery from Professional Services and customers Handle other responsibilities as assigned
Role Overview Wealthsimple is hiring a Bilingual Associate, Client Success for a remote contract role based out of the Toronto headquarters. This position focuses on supporting clients as they manage their financial goals. What You Will Do Assist clients in both English and French, ensuring clear and effective communication Provide responsive customer service, answering questions and resolving concerns Help clients understand and use Wealthsimple’s products and services Build positive relationships that contribute to client satisfaction What You Bring Fluency in English and French Strong communication skills with a focus on clarity and empathy Commitment to delivering helpful, timely support
Job Overview:Join CMiC as a Client Support Manager in our dynamic Support department. In this pivotal role, you will serve as the primary contact for our valued clients, addressing their technical support needs. You will be the crucial link between clients and our internal teams, including programmers and managers, ensuring that solutions are delivered promptly and effectively tailored to meet client requirements. With a focus on quality service, we are seeking a dedicated professional who can navigate unique challenges to ensure an exceptional client experience.Key Responsibilities:Oversee daily critical issues, providing updates on resolution progress to clients and internal support teams.Facilitate regular conference calls with clients, covering:Updates on outstanding issues.Identification and prioritization of key issues.Coordination of upgrades, patches, and inquiries regarding new products.Coordinate support team activities to prioritize client needs effectively.Review client feedback on tickets and issues regularly.Engage in weekly meetings with Product Leads to discuss client issues and priorities.Maintain accurate business partner and contact information. Assist in managing internal customer service portal access.Monitor ticketing system for issues and escalate as necessary to ensure timely resolution.Cultivate and sustain strong business relationships with clients.Important Information:The salary range for this position is between $45,000 and $55,000 annually.This role is for an existing vacancy.We do not utilize AI for screening, assessment, or selection of candidates.
About NationGraphAt NationGraph, we are transforming public sector data into insightful and actionable intelligence for businesses targeting cities, counties, state agencies, schools, and special districts. Our powerful data engine surfaces buying signals from millions of public sources, enabling our clients to make informed decisions. Established in 2024, we are committed to democratizing access to public information, ensuring that it is genuinely available to all. To learn more, visit nationgraph.comThe OpportunityWe are seeking a dynamic Account Manager to cultivate and enhance post-sale customer relationships, fostering adoption, retention, and growth within our expanding client portfolio. As the primary liaison for our customers following their onboarding, your role is crucial in ensuring they derive maximum value from NationGraph and evolve alongside us.
