Customer Success Manager at MongoDB | Dublin

MongoDB, Inc.Dublin

Hybrid Full-time

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Experience Level

Mid to Senior

Qualifications

Ideal Candidate Profile 5+ years of experience in Customer Success, Account Management, Client Services, or a similar customer-focused role. A strong commitment to advocating for customers, functioning as an extension of their teams within MongoDB. A technical mindset with a desire to learn about MongoDB and database technologies. Proven ability to work autonomously, taking full ownership of customer portfolios and making strategic decisions to enhance customer outcomes. An entrepreneurial spirit, capable of adapting processes to better serve customer needs. A collaborative mindset with a passion for teamwork, aligning closely with Sales, Professional Services, Tech Services, and the wider MongoDB ecosystem. Familiarity with database, cloud, and infrastructure technologies is advantageous. Fluency in English and German is required.

About the job

The Customer Success Manager is an integral role for those passionate about technology and eager to tackle new challenges. We seek a dynamic individual who excels in environments of uncertainty and can operate independently while prioritizing customer needs. In this position, you will serve as a primary point of contact for MongoDB end users, leveraging your technical expertise and account management skills while leading the account team across Sales, Professional Services, Solutions Architects, and more.

We invite candidates based in Dublin to join our hybrid work model.

About MongoDB, Inc.

MongoDB, Inc. is a leading modern database platform that empowers developers to build and deliver applications faster and more efficiently. Our innovative technology is designed to handle complex data structures, making it ideal for businesses of all sizes. Join a dynamic team that values creativity and collaboration in a fast-paced environment.

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