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Customer Success Manager at Singular | Beijing

SingularBeijing
On-site Full-time

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Experience Level

Manager

Qualifications

What You’ll DoYou will act as the quarterback for a select portfolio of enterprise customers, responsible for driving impactful outcomes and fostering growth. As the main business point of contact for your clients, you will serve as a trusted consultant, guiding them through their journey with Singular.

About the job

About Singular

About Us

Singular stands as the premier marketing measurement platform, trusted by over 1,000 global brands including tech giants like Apple, Microsoft, Uber, DoorDash, Nike, EA, DraftKings, and Robinhood. For three consecutive years, we have been recognized as the #1 MMP by G2. Our platform empowers marketers to make informed user acquisition decisions, providing comprehensive insights into the effectiveness of every advertising dollar through full-funnel marketing analytics, advanced cross-device attribution (across mobile, web, PC, and console), and top-tier ad fraud prevention. Singular also facilitates seamless data integration with BI tools through automatic data exports. Recent partnerships with AI technologies like ChatGPT, Claude, and Gemini are revolutionizing campaign and creative analysis, offering marketers instant, AI-driven insights without the need for dashboards or SQL.

With teams in 12 countries and employees in 65 cities worldwide, including major hubs such as NYC, LA, SF, Austin, Buenos Aires, São Paulo, London, Berlin, Barcelona, Tel Aviv, Bangalore, Beijing, and Seoul, Singular has successfully raised $50M from esteemed investors like Norwest Venture Partners, General Catalyst, and Titanium Ventures.

We boast a leading product, an innovative workforce, and a growing base of satisfied customers in the marketing measurement sector. As our business expands, we seek driven, creative, and innovative individuals to join our team and solidify our dominance in this space.

The Customer Success team at Singular serves as the primary point of contact for our most significant and sophisticated customers, managing the post-sales customer journey alongside Solutions Engineers, Account Executives, and Support teams. In this role, you will oversee customer relationships, collaborate internally with product and marketing teams, and drive product adoption, ensuring that clients maximize the value of the Singular platform. Ultimately, your efforts will ensure that our complex clients continue to renew and enhance their engagement with us. We are looking for a Customer Success Manager who is deeply passionate about customer success and the utilization of data to achieve impactful results. As a CSM for Strategic Accounts, you will have the unique opportunity to assist some of the world's leading companies in overcoming their most challenging data dilemmas. If you thrive on defining a success roadmap, you might be the perfect fit for our Customer Success Manager role!

About Singular

Singular is a leading marketing measurement platform hailed for its innovative solutions and commitment to customer success. We help over 1,000 global brands optimize their marketing strategies and maximize their advertising investments.

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