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Customer Success Manager - Defense Sector

Path RoboticsColumbus, Ohio
On-site Full-time

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Key ResponsibilitiesAct as the primary point of contact for numerous customers across North America. Manage customer relationships post-contract, providing ongoing support and collaborating closely with our deployments team. Serve as the customer advocate within our organization, liaising with product, engineering, and sales teams. Facilitate regular communication with customers to align production planning with our robotic systems' capabilities. Ensure customer success and utilization of our robotic systems within all assigned accounts. Who You AreExperienced in the defense industry, with knowledge of regulated environments and familiarity with government stakeholders or defense contractors. Willing to travel up to 30% to customer sites for relationship building and operational understanding. Skilled in translating technical concepts for non-technical audiences. Adept at negotiating with internal and external stakeholders at the executive level. Customer-centric, passionate about delivering tangible value through products and services. Eager to expand a portfolio of business using innovative monetization and growth strategies. Detail-oriented and organized, capable of managing multiple projects simultaneously.

About the job

Paving the Path to Innovation

At Path Robotics, we are at the forefront of embodied intelligence, developing AI-powered systems that enable robots to learn, adapt, and operate seamlessly in real-world environments. Our goal is to bridge the skilled labor gap and revolutionize various industries through advanced technology. We combine perception, reasoning, and control to create robust, risk-aware AI solutions that continually evolve through real-world application.

We tackle significant challenges daily, and our team of intelligent, humble, and driven individuals collaborates to make the seemingly impossible a reality.

We are seeking a skilled Customer Success Manager with a strong background in the defense sector. This role is crucial for ensuring a smooth implementation of Path's products while establishing a foundation for future account expansion. You will represent the voice of our customers to promote cross-functional collaboration, ensuring they derive maximum value from our offerings.

About Path Robotics

Path Robotics is spearheading the development of AI-driven robotic systems that redefine how industries operate, addressing skilled labor shortages and enhancing productivity. Our innovative approach integrates AI with real-world challenges, driving continuous improvement and reliability in our technologies.

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