Customer Success Manager - EHS (m/w/d) | amcsgroup

Join scalablegmbh as a Client Success Associate in Berlin, where you will play a crucial role in ensuring our clients in the Wealth and B2B2C sectors achieve their goals. This full-time position offers the opportunity to work with a dynamic team dedicated to delivering exceptional service and support to our clients.

Join scalable GmbH as a Junior Client Success Associate and become a vital part of our dynamic Client Success team in Berlin. In this role, you will work closely with our clients to understand their needs, ensure their satisfaction, and help them get the most out of our services. This is a fantastic opportunity to grow your career in a fast-paced environment where your contributions will be valued and recognized.

About Us1GLOBAL is a leading technology-driven global mobile communications provider that specializes in delivering innovative connectivity solutions to both enterprises and consumers. Leveraging a state-of-the-art telecom platform, which includes our proprietary mobile core network, advanced in-house developed eSIM technology, and a diverse portfolio of telecom licenses, we operate as a fully regulated telecommunications provider in 40 countries across the globe.1GLOBAL caters to many prestigious clients, including top-tier banks, enterprises, and digital-first businesses such as neo-banks, major fast-moving consumer goods companies, travel industry leaders, and payment service providers. Currently, we connect over 70 million people and devices worldwide, empowering our customers to confidently launch, scale, and innovate within the mobile ecosystem.We are proud to be a profitable and rapidly expanding organization. With projected revenues surpassing US$200 million in 2025 and profits exceeding US$25 million, we continuously generate robust cash flows to fuel our growth. This enables us to invest in our infrastructure, enhance platform innovations, and expand globally. Recent years have been pivotal in our evolution, marked by significant enterprise and mass-consumer client acquisitions that have solidified our status as a global mobile connectivity powerhouse, purpose-built to assist consumer brands in successfully launching their telecommunications services.Founded in 2022 by experienced technology entrepreneurs, Hakan Koç and Pyrros Koussios, 1GLOBAL is rapidly establishing itself as a European technology leader shaping the future of global telecommunications. Operating as a fully regulated Mobile Virtual Network Operator (MVNO) in 12 countries and as a regulated telecom operator in an additional 28 markets, we are headquartered in the Netherlands, with premier R&D hubs in Lisbon, Berlin, and São Paulo. Our dedicated team of nearly 500 experts across 15 countries is united by a shared commitment to redefine global mobile connectivity through technological advancement, scalability, and operational excellence.About the TeamWe are on the lookout for a talented Business & Data Analyst to bolster our B2B2C operations by transforming complex commercial, operational, and product data into actionable insights and strategic analyses.About the RoleLead business and performance analysis across B2B2C products, partners, and markets.Utilize SQL, Excel, and advanced analytics tools to analyze large datasets, identifying trends, risks, and opportunities.Develop and maintain comprehensive commercial and operational reports, including metrics such as revenue, margins, ARPU, churn, usage, and onboarding KPIs.Convert raw data into clear narratives to support decision-making.

About Us1GLOBAL is a pioneering technology-driven mobile communications provider dedicated to delivering comprehensive global connectivity solutions for enterprises and consumers alike. Our robust telecom platform encompasses an owned and operated global mobile core network, cutting-edge in-house developed eSIM technology, and a vast array of telecom licenses. With operations across 40 countries, 1GLOBAL stands as a fully regulated telecommunications provider.We proudly serve a diverse clientele, including leading banks, enterprises, and digital-first businesses such as neo-banks, global FMCG leaders, travel companies, and payment service providers. Currently, our solutions connect over 70 million individuals and devices worldwide, empowering our clients to launch, scale, and innovate confidently within the mobile ecosystem.1GLOBAL is a profitable, rapidly growing organization, with projected revenues exceeding US$200 million and profits surpassing US$25 million by 2025. We generate substantial cash flows that facilitate our growth, allowing continuous investments in infrastructure, platform innovation, and global expansion. Recent years have marked a transformative phase in our journey, as we have achieved significant enterprise and mass-consumer client acquisitions, propelling us towards becoming a global mobile connectivity leader designed to help consumer brands successfully venture into telecommunications services.Founded in 2022 by seasoned technology entrepreneurs Hakan Koç and Pyrros Koussios, 1GLOBAL is rapidly establishing itself as a European technology frontrunner, shaping the future of global telecommunications. As a fully regulated Mobile Virtual Network Operator (MVNO) in 12 countries and a regulated telecom operator in an additional 28 markets, we are headquartered in the Netherlands, with premier R&D hubs in Lisbon, Berlin, and São Paulo. Our team of nearly 500 experts across 15 countries is united by the mission to redefine global mobile connectivity through technological innovation, scalability, and operational excellence.About the TeamWe are on the lookout for a Strategy & Operations Manager to collaborate closely with the Chief Marketing Officer, focusing on scaling and operationalizing our B2B2C business model. In this role, you will play a central part in one of the company’s most critical growth areas, merging strategic insight with practical execution. You will ensure that partner launches, commercial initiatives, and cross-functional programs transition from concept to execution seamlessly and efficiently.Operating at the crossroads of commercial, product, finance, and legal sectors, you will adeptly translate commercial negotiations into actionable, scalable strategies that propel our business forward.

scalablegmbh is hiring a working student (m/f/d) to support the Client Success Management team in Berlin. This part-time role gives students a chance to gain practical experience in customer relationship management and service improvement. Key responsibilities Support the team in maintaining and developing client relationships Assist with daily tasks to help ensure client satisfaction Take part in projects that focus on improving service quality Requirements Current enrollment as a student Willingness to learn and contribute to client success Interest in customer service and building relationships This position is based in Berlin and offers hands-on involvement in client support within a growing team.

Role Overview As a Junior Partner Success Manager (w/m/d) at enpal in Berlin, the focus is on supporting partners throughout their journey with EFS. This includes onboarding, daily operations, and integrating financing solutions into their sales process. The role aims to build strong, lasting collaborations and ensure partners can use enpal’s tools effectively. This position involves close cooperation with Sales, Operations, and Product teams. Sharing market feedback and helping improve internal processes, tools, and resources are core parts of the job. The work environment values structure, responsibility, and proactive contributions. Key Responsibilities Customer & Installer Support Act as the main contact for operational questions from installers, their sales teams, and end customers. Respond to support requests quickly and systematically to help with daily operations. Prioritize and escalate complex issues, collaborating with internal teams to find lasting solutions. Processes, Knowledge & Strategy Create and update support articles, FAQs, and onboarding materials to grow the knowledge base. Document recurring partner challenges and highlight opportunities to improve processes, tools, and collaboration. Share structured market feedback to help shape product and process development. Support the setup of a scalable partner success framework with clear standards, detailed documentation, and strong process quality.

About 8returns8returns is an innovative SaaS company revolutionizing the returns process in e-commerce. We empower online retailers to create simpler, more sustainable, and customer-friendly return processes.About the RoleAs a Customer Success Manager, you will serve as the vital link between our clients and our product. Your mission is to actively shape the customer journey from onboarding to renewal, delivering measurable value to our clients and fostering long-term partnerships.ResponsibilitiesOnboarding & Enablement: Guide new clients through implementation and ensure they effectively utilize the platform.AI Potential: Collaborate with our team to identify how AI can be leveraged to resolve customer inquiries faster, automate feedback analysis, and enhance customer experiences.Adoption & Value Creation: Build strong relationships, provide strategic advice, and ensure clients continuously derive value from 8returns.Success Measurement: Monitor health scores, usage metrics, and KPIs to ensure customer satisfaction and retention.Renewal & Expansion: Proactively identify upselling and cross-selling opportunities and collaborate with sales on expansion strategies.Churn Prevention: Develop initiatives to detect risks early and prevent cancellations.Voice of the Customer: Systematically gather customer feedback and work closely with product teams to continuously enhance the platform.RequirementsAt least 2-3 years of experience in Customer Success, Account Management, or Consulting, ideally within a B2B SaaS environment.Customer-oriented mindset with the ability to translate client business goals into value through our solutions.Strong communication and presentation skills in both German and English.Proficient with CRM and Customer Success tools (e.g., Attio, HubSpot, Intercom, Zendesk, Delighted).Structured, self-driven work ethic with a passion for proactively solving problems.Fluent communication skills in German and English.

Join us in revolutionizing the cement and concrete industry towards a sustainable future.At alcemy, we are committed to significantly reducing the CO2 emissions associated with cement and concrete production, which accounts for approximately 8% of global CO2 emissions. As the second most utilized material worldwide, concrete's environmental impact is profound.We are leading the change! By harnessing the power of machine learning, we develop intelligent production control software designed for the cement and concrete supply chain, enhancing efficiency and facilitating large-scale production of low-carbon materials. Our software operates continuously in cement and concrete plants, optimizing production and making a tangible impact on reducing carbon emissions starting today. Currently, we empower our clients to save over 100,000 tons of CO2 emissions annually, with an ambitious target of saving 100 million tons by 2030.

Join scalablegmbh as a Junior Knowledge Manager, where you will play a key role in driving our client success initiatives. In this dynamic position, you will be responsible for organizing and managing knowledge assets, ensuring that our team has access to the information they need to excel. Your contributions will directly impact our clients’ experiences and our overall business performance.

About the Role amcsgroup is hiring a Customer Success Manager (m/w/d) – ESG to join the team in Berlin (hybrid) or remotely from anywhere in Germany. This position focuses on supporting clients who use our digital solutions for environmental, health, safety, and sustainability management. What You Will Do Manage a personal portfolio of customers, building strong relationships with stakeholders at all levels. Conduct regular check-ins and business reviews to foster engagement and ensure clients gain value from our platform. Provide consulting services to help customers reach their goals, clearly separating advisory work from standard support. Monitor product usage and encourage effective adoption of our software solutions. Identify opportunities for upselling and cross-selling to support both customer benefit and revenue growth. Set up and maintain systems to track customer satisfaction (such as NPS and CSAT), using feedback to spot areas for improvement. Handle escalations and collaborate with internal teams to resolve customer concerns promptly. Maintain accurate CRM data, including up-to-date contact information and engagement status in tools like Salesforce. What We Are Looking For Background in the ESG sector. At least 5 years of experience in Customer Success, Account Management, or a similar client-facing role, ideally with B2B SaaS products. Fluency in both German and English; additional languages are welcome. Comfort with technical topics and experience guiding customers through software solutions. Track record of delivering excellent customer service, including proactive follow-up and escalation management. Location This position can be based in Berlin (hybrid) or fully remote within Germany.

Join our dedicated team at europeanhomecaregmbh as a Psychologist (m/f/d) in Berlin. We are seeking an empathetic and skilled professional to provide mental health support and counseling services to our diverse clientele.

Ihre AufgabenOnboarding und Aktivierung neuer Kunden: Begleiten Sie neue Kunden in den entscheidenden ersten Monaten nach Vertragsunterzeichnung, um sicherzustellen, dass sie unsere hochmodernen Telematik- und Dashcam-Lösungen erfolgreich implementieren und effizient nutzen.Strategische Kundenbetreuung: Als primärer kommerzieller Ansprechpartner unterstützen Sie Ihre Kunden dabei, den vollen Nutzen aus unserer SaaS-Plattform sowie unseren Telematiklösungen zu ziehen.Kundenlebenszyklus-Management: Pflegen Sie die Kundenbeziehungen über die ersten Monate hinaus, um langfristige Bindungen aufzubauen und eine hohe Kundenzufriedenheit sicherzustellen.Up- und Cross-Selling-Möglichkeiten: Basierend auf den Profilen und Bedarfen der Kunden identifizieren Sie Chancen zur Erweiterung bestehender Lösungen, um die Kundenbeziehung langfristig zu stärken.Zusammenarbeit mit internen Teams: Engagieren Sie sich in der Zusammenarbeit mit den Abteilungen Vertrieb, Produkt, Finanzen und Kundenservice, um einen reibungslosen Ablauf der Kundenbetreuung zu garantieren.

Join atuauto-teile-unger as a Sales Associate (m/w/d) in vibrant Berlin. As a key member of our team, you will engage with customers, provide exceptional service, and contribute to our sales success. This role is perfect for individuals who thrive in a dynamic retail environment and are passionate about automotive parts.

We are seeking a passionate M&A Associate (m/f/d) to join our expanding corporate group in Berlin.In this role, you will support the M&A team and independently manage transactions from inception to completion.As part of Arsipa GmbH, a leading company operating across Germany and Austria in the fields of occupational safety, occupational medicine, and environmental protection, you will work in collaboration with the international private equity investor Warburg Pincus. We pursue a Buy & Build strategy and have a significant deal flow with over 23 subsidiaries and more than 850 employees at over 70 locations in Germany and Austria.Our vision is to redefine workplace safety: Personalized, individual, and comprehensive. We aim to become the leading provider in Germany and Austria by 2028 through the integration of regionally leading companies into a strong corporate group. From our headquarters in Berlin, we support and relieve our partner companies in areas such as personnel, marketing, finance, M&A, and IT & Tech while fostering professional exchange among colleagues from various partner companies within the Arsipa Group.Your Responsibilities:

Join our dynamic team at atuauto-teile-unger as a Sales Associate (m/w/d) in the heart of Berlin! We are looking for enthusiastic individuals who are passionate about providing exceptional customer service and are eager to contribute to our sales success. As a Sales Associate, you will engage with customers, understand their needs, and guide them in selecting the right automotive parts and accessories.In this role, you will be responsible for maintaining a tidy and organized sales floor, assisting with inventory management, and ensuring a positive shopping experience for all customers. If you have a knack for sales and a love for the automotive industry, we want to hear from you!

As a Partner Success Manager (m/f/d), you will ensure that our partners successfully utilize EFS and maintain a long-term, fruitful collaboration with us. You will guide them from onboarding through their daily operations, assist with operational challenges, identify activation potentials, and ensure our financing solution is effectively integrated into the sales process.You will serve as the primary point of contact for our partners and their customers, acting as a vital lever for partner success, process quality, and growth. Collaborating closely with Sales, Operations, and Product teams, you will relay market feedback directly to the company and help continuously enhance our processes, tools, and knowledge base.This role is perfect for you if you are eager to take on responsibility, work in a structured manner, and make a genuine impact in a dynamic environment.End Customer & Installer SupportYou will be the first point of contact for operational queries from installers, their sales teams, and end customers.You will address support requests promptly, methodically, and solution-oriented, ensuring reliable day-to-day support.You will prioritize and escalate complex cases appropriately and collaborate closely with internal teams to develop sustainable solutions.Processes, Knowledge & StrategyYou will actively contribute to the expansion of our knowledge base by creating support articles, FAQs, and onboarding materials.You will document recurring challenges faced by partners and identify improvement opportunities for processes, tools, and collaboration.You will provide structured market feedback to enhance our products and internal processes.You will assist in building a scalable partner success framework with clear standards, thorough documentation, and high process quality.Your ProfileYou have relevant experience in Customer Success, B2B Support, Account Management, Operations, or a similar field.You communicate clearly, reliably, and empathetically with both partners and internally.You work in a structured and solution-oriented manner, maintaining an overview even with multiple simultaneous tasks.You are motivated to take on responsibility and push projects forward.

Join atuauto-teile-unger as a Sales Associate (m/w/d) in Berlin, where you will play a key role in enhancing customer experiences and driving sales. We are looking for enthusiastic individuals with a passion for automotive parts and exceptional customer service skills. Your responsibilities will include assisting customers, providing product information, and ensuring a welcoming store environment.

Join our dynamic team at scalablegmbh as a Client Success Manager specializing in Broker Tax & Trading. In this pivotal role, you will ensure our clients receive exceptional support in navigating their trading and taxation needs. Your fluency in German will be fundamental as you build and maintain strong relationships with our diverse client base. You will be responsible for addressing client inquiries, providing tailored solutions, and enhancing overall client satisfaction.

Company OverviewAt Enpal, our vision is to place solar panels on every roof, energy storage in every home, and electric vehicles in every garage. How do we achieve this? By simplifying solar energy solutions. We offer rental solar systems, energy storage, and wall boxes at an all-inclusive rate, complemented by affordable green electricity tariffs, seamlessly integrated into a comprehensive solution.As we embark on our journey to become Europe's largest energy company, we are in search of talented individuals ready to join us, leave their mark, and celebrate successes together. You will find a dynamic work environment that fosters personal and professional growth, allowing you to effectively utilize your strengths.As Germany's first green unicorn and the fastest-growing energy company in Europe (FT1000 Ranking 2022 by Financial Times & Statista), we are committed to advancing our mission of providing green energy for all. Be a part of this success story and help us change the world!Job DescriptionAs a (Senior) Growth & Venture Associate, you will work at the intersection of strategy, operations, and technology. Collaborating closely with the Venture Lead and management, you will support the establishment and scaling of key commercial and go-to-market structures.You will analyze complex business and sales data, identify operational bottlenecks, and develop scalable solutions, striving not only to conceptualize but also to implement and continuously optimize these solutions in daily operations.This role combines analytical and strategic thinking from consulting with clear end-to-end ownership for processes, performance, and measurable improvement.Your ResponsibilitiesConduct independent analysis, modeling, and optimization of the operational value chain in heat pump construction (e.g., planning, disposition, installation, acceptance) with a focus on scalability and efficiency enhancement.Develop robust, data-driven decision-making frameworks for central control issues such as make-or-buy, capacity planning, location and team scaling, as well as cost and productivity structures.End-to-end responsibility for strategically relevant process improvements and redesigns—from problem definition and hypothesis development to piloting, operational implementation, and sustainable integration.Lead and implement strategic tech and operational initiatives to drive growth.