Customer Success Manager - EHS (m/w/d) | amcsgroup

Customer Success Manager (m/w/d) – EHSStandort: Berlin (hybrid) oder Deutschland (remote)Gestalten Sie die Zukunft der nachhaltigen Software mit uns!Unsere Mission bei amcsgroup besteht darin, EHS- und ESG-Stakeholder miteinander zu verbinden, zu begeistern und zu inspirieren. Durch unsere innovativen digitalen Lösungen schaffen wir Klarheit und Orientierung…

About the Role amcsgroup is hiring a Customer Success Manager (m/w/d) – ESG to join the team in Berlin (hybrid) or remotely from anywhere in Germany. This position focuses on supporting clients who use our digital solutions for environmental, health, safety, and sustainability management. What You Will Do Manage a personal portfolio of customers, building strong relationships with stakeholders at all levels. Conduct regular check-ins and business reviews to foster engagement and ensure clients gain value from our platform. Provide consulting services to help customers reach their goals, clearly separating advisory work from standard support. Monitor product usage and encourage effective adoption of our software solutions. Identify opportunities for upselling and cross-selling to support both customer benefit and revenue growth. Set up and maintain systems to track customer satisfaction (such as NPS and CSAT), using feedback to spot areas for improvement. Handle escalations and collaborate with internal teams to resolve customer concerns promptly. Maintain accurate CRM data, including up-to-date contact information and engagement status in tools like Salesforce. What We Are Looking For Background in the ESG sector. At least 5 years of experience in Customer Success, Account Management, or a similar client-facing role, ideally with B2B SaaS products. Fluency in both German and English; additional languages are welcome. Comfort with technical topics and experience guiding customers through software solutions. Track record of delivering excellent customer service, including proactive follow-up and escalation management. Location This position can be based in Berlin (hybrid) or fully remote within Germany.

Position: HR Director (m/w/d)Location: Berlin (Hybrid)ABOUT USQuentic, part of the AMCS Group, is a premier Software-as-a-Service provider in the European EHS (Environment, Health, and Safety) and ESG (Environmental, Social, Governance) sectors. We boast a diverse team of over 250 professionals stationed across various European locations, dedicated to assisting our clients in fostering safer and more sustainable business practices through our innovative digital solutions. Our modular cloud platform facilitates seamless collaboration across departments and countries, empowering organizations to efficiently manage safety, environmental, and sustainability processes in compliance with regulatory standards.As an integral member of the AMCS Group—a global forerunner in environmental technology—Quentic harmonizes the agility of a nimble start-up with the robust capabilities of an international conglomerate.If you are driven by a passion for creating a safer and more sustainable world and wish to leverage your expertise in HR for a purpose-led mission, we are eager to receive your application!YOUR RESPONSIBILITIESStrategic HR: Develop and implement an HR strategy that aligns with our organizational objectives. You will establish performance management processes (including OKR frameworks), create a transparent and competitive Compensation & Benefits structure, and collaborate closely with the CFO and leadership team on organizational design. Fostering a strong company culture, promoting diversity, equity, and inclusion, and enhancing employee engagement will be paramount in your agenda.Talent Acquisition & Development: Create a professional and scalable recruiting process across all functions, with a keen emphasis on technical and niche roles. You will manage relationships with external search partners, cultivate a distinguished employer brand in the Berlin tech landscape, and ensure structured and effective onboarding, learning & development, and succession planning processes.HR Operations & Compliance: Oversee all employment law matters, primarily focusing on Germany (BetrVG, works council relations), with DACH knowledge as a bonus. Responsibilities include contract management, coordination of terminations, payroll collaboration with external partners, international employee compliance, and ensuring GDPR-compliant HR documentation—all managed with utmost professionalism.HR System Selection & Implementation: Lead the systematic evaluation and deployment of a modern HR system (e.g., Personio, HiBob, Workday), including data migration, change management, and integration with payroll and finance. You will also develop insightful HR reporting and people analytics, leveraging AI-driven tools to add value.International HR: Coordinate HR activities across international locations, manage local HR partners and Employer of Record providers, and ensure consistency in standards while upholding local compliance.

Working Student (m/f/d) – EHS Consulting RolePart-time | Student Position | Start Date: To Be AgreedJoin Us in Shaping Sustainable SoftwareAt Quentic, our mission is to connect, engage, and inspire all EHS and ESG stakeholders. We provide clarity and direction in occupational safety, environmental management, quality, and sustainability through innovative digital solutions. Collaborate with us to create safer and more environmentally friendly business processes using cutting-edge software.We are seeking a dedicated Working Student to assist our consultants in implementing EHSQ software. You will gain firsthand insights into client projects and actively contribute to designing modern EHS processes.Your ResponsibilitiesAssist in the planning, documentation, and coordination of ongoing implementation projects.Contribute to module configuration and conduct minor tests.Prepare training materials, presentations, and demo sessions.Research new features and support the development of internal knowledge resources.Analyze customer requirements and prepare relevant information for the consulting team.Your ProfileEnrolled student in Occupational Health and Safety, Environmental Management, Business Administration, Computer Science, or a related field.Interest in EHS topics, software implementations, and project work.Independent and structured working style with strong communication skills.Motivation to familiarize yourself with a complex software environment.What We OfferPractical insights into international EHS software projects.Collaboration with experienced consultants and opportunities to enhance your professional skills.Flexible working arrangements and a supportive team environment.About UsQuentic (part of AMCS Group) is a leading Software-as-a-Service provider in the European EHS (Environment, Health, and Safety) and ESG (Environmental, Social, Governance) markets. With over 250 employees at various European locations, we support our clients in implementing safer and more sustainable business processes through digital solutions. Our modular cloud platform enables seamless collaboration across departments and countries.

About 8returns8returns is an innovative SaaS company revolutionizing the returns process in e-commerce. We empower online retailers to create simpler, more sustainable, and customer-friendly return processes.About the RoleAs a Customer Success Manager, you will serve as the vital link between our clients and our product. Your mission is to actively shape the customer journey from onboarding to renewal, delivering measurable value to our clients and fostering long-term partnerships.ResponsibilitiesOnboarding & Enablement: Guide new clients through implementation and ensure they effectively utilize the platform.AI Potential: Collaborate with our team to identify how AI can be leveraged to resolve customer inquiries faster, automate feedback analysis, and enhance customer experiences.Adoption & Value Creation: Build strong relationships, provide strategic advice, and ensure clients continuously derive value from 8returns.Success Measurement: Monitor health scores, usage metrics, and KPIs to ensure customer satisfaction and retention.Renewal & Expansion: Proactively identify upselling and cross-selling opportunities and collaborate with sales on expansion strategies.Churn Prevention: Develop initiatives to detect risks early and prevent cancellations.Voice of the Customer: Systematically gather customer feedback and work closely with product teams to continuously enhance the platform.RequirementsAt least 2-3 years of experience in Customer Success, Account Management, or Consulting, ideally within a B2B SaaS environment.Customer-oriented mindset with the ability to translate client business goals into value through our solutions.Strong communication and presentation skills in both German and English.Proficient with CRM and Customer Success tools (e.g., Attio, HubSpot, Intercom, Zendesk, Delighted).Structured, self-driven work ethic with a passion for proactively solving problems.Fluent communication skills in German and English.

Ihre AufgabenOnboarding und Aktivierung neuer Kunden: Begleiten Sie neue Kunden in den entscheidenden ersten Monaten nach Vertragsunterzeichnung, um sicherzustellen, dass sie unsere hochmodernen Telematik- und Dashcam-Lösungen erfolgreich implementieren und effizient nutzen.Strategische Kundenbetreuung: Als primärer kommerzieller Ansprechpartner unterstützen Sie Ihre Kunden dabei, den vollen Nutzen aus unserer SaaS-Plattform sowie unseren Telematiklösungen zu ziehen.Kundenlebenszyklus-Management: Pflegen Sie die Kundenbeziehungen über die ersten Monate hinaus, um langfristige Bindungen aufzubauen und eine hohe Kundenzufriedenheit sicherzustellen.Up- und Cross-Selling-Möglichkeiten: Basierend auf den Profilen und Bedarfen der Kunden identifizieren Sie Chancen zur Erweiterung bestehender Lösungen, um die Kundenbeziehung langfristig zu stärken.Zusammenarbeit mit internen Teams: Engagieren Sie sich in der Zusammenarbeit mit den Abteilungen Vertrieb, Produkt, Finanzen und Kundenservice, um einen reibungslosen Ablauf der Kundenbetreuung zu garantieren.

At voize, we believe that empowering frontline workers with time is the ultimate gift. Too often, administrative duties detract from what truly matters: caring for people.Our innovative AI companion is designed to alleviate the burden of administrative tasks, restoring up to 30% of valuable time for nurses. Rather than replacing human efforts, we enhance their capabilities. Currently, over 1,100 care facilities and more than 75,000 nurses trust voize to streamline their daily responsibilities.Our mission is supported by a robust $50M Series A funding round led by Balderton Capital, alongside HV Capital, Y Combinator, and other prominent investors.As a rapidly expanding team, we blend cutting-edge technology with significant social impact. Join us in our mission! Your Mission: Simplifying scale with a human touchAt voize, our Customer Success approach is proactive. We assist customers in achieving success through intelligent and repeatable strategies, ensuring we do not sacrifice judgment or humanity. You will manage a diverse portfolio of mid-market and SME customers, guaranteeing swift, sustainable adoption of voize with tangible results in their caregiving processes.This role suits individuals who appreciate structure and momentum, while recognizing that in healthcare, sound judgment is as crucial as effective processes.If you thrive on refining systems, anticipating needs, and witnessing immediate impacts at scale, we want you! Your Daily Responsibilities - Variety is the NormOversee the complete rollout and success of 30–50 customer accounts.Facilitate adoption through clear protocols, strategic touchpoints, and proactive communication.Make informed decisions regarding standardization and the need for personalized guidance.Monitor customer health, usage metrics, and support tickets to identify potential risks proactively.Simplify and optimize recurring Customer Success workflows to minimize friction at scale.Conduct virtual touchpoints, office hours, and scalable training sessions.Collaborate across teams: Partner closely with Support, Product, and Onboarding to maintain efficient execution.

Role Overview As a Junior Partner Success Manager (w/m/d) at enpal in Berlin, the focus is on supporting partners throughout their journey with EFS. This includes onboarding, daily operations, and integrating financing solutions into their sales process. The role aims to build strong, lasting collaborations and ensure partners can use enpal’s tools effectively. This position involves close cooperation with Sales, Operations, and Product teams. Sharing market feedback and helping improve internal processes, tools, and resources are core parts of the job. The work environment values structure, responsibility, and proactive contributions. Key Responsibilities Customer & Installer Support Act as the main contact for operational questions from installers, their sales teams, and end customers. Respond to support requests quickly and systematically to help with daily operations. Prioritize and escalate complex issues, collaborating with internal teams to find lasting solutions. Processes, Knowledge & Strategy Create and update support articles, FAQs, and onboarding materials to grow the knowledge base. Document recurring partner challenges and highlight opportunities to improve processes, tools, and collaboration. Share structured market feedback to help shape product and process development. Support the setup of a scalable partner success framework with clear standards, detailed documentation, and strong process quality.

As a Customer Success Manager (m/f/d) at enpal in Berlin, the focus is on supporting partners as they adopt and use the EFS platform. This position guides partners through onboarding, helps them with daily operations, and ensures that enpal's financing solution becomes a seamless part of their sales process. The role involves addressing operational challenges, identifying opportunities for activation, and building lasting, successful collaborations. Serving as the primary contact for both partners and their customers, the Customer Success Manager drives partner success, process quality, and growth. Close collaboration with Sales, Operations, and Product teams is central, as is providing direct market feedback to help improve enpal's processes, tools, and knowledge base. This role suits individuals who want to take on responsibility, work methodically, and make a tangible difference within a growing team. End Customer & Installer Support Act as the first point of contact for operational questions from installers, their sales teams, and end customers. Handle support requests quickly and systematically, providing reliable assistance in daily business. Prioritize and escalate complex cases as needed, collaborating with internal teams to find sustainable solutions. Processes, Knowledge & Strategy Expand the internal knowledge base by creating support articles, FAQs, and onboarding materials. Document recurring challenges faced by partners and identify areas for process, tool, and collaboration improvements. Share structured feedback from the market to support the ongoing development of products and internal workflows. Help establish a scalable partner success framework with clear standards, thorough documentation, and strong process quality.

Join us in revolutionizing the cement and concrete industry towards a sustainable future.At alcemy, we are committed to significantly reducing the CO2 emissions associated with cement and concrete production, which accounts for approximately 8% of global CO2 emissions. As the second most utilized material worldwide, concrete's environmental impact is profound.We are leading the change! By harnessing the power of machine learning, we develop intelligent production control software designed for the cement and concrete supply chain, enhancing efficiency and facilitating large-scale production of low-carbon materials. Our software operates continuously in cement and concrete plants, optimizing production and making a tangible impact on reducing carbon emissions starting today. Currently, we empower our clients to save over 100,000 tons of CO2 emissions annually, with an ambitious target of saving 100 million tons by 2030.

Join doinstruct as a Customer Success Manager and take ownership of your customers' success. In this crucial role, you will act as a strategic partner, guiding clients from onboarding through renewal and expansion phases. Your deep understanding of their business will allow you to identify growth opportunities early on and transform value creation into lasting partnerships.You will collaborate with companies ranging from 150 to 5,000 employees, assisting them in translating operational and compliance requirements into effective, scalable frontline training solutions.Your Responsibilities:Own Customer Outcomes End-to-End: As the captain of your accounts, you will proactively drive next steps, eliminate obstacles, and ensure that your customers achieve real results with our platform.Lead with an Advisory Mindset: You will constructively challenge customers, guide their decision-making, and establish yourself as a trusted advisor to both operational and strategic stakeholders.Identify and Drive Expansion Opportunities: Actively seek out value creation potential across departments and locations by:Discovering new use cases and stakeholdersQuantifying value and formulating clear business casesAligning expansion initiatives with customer objectives and ROICollaborating with Account Executives to close upsell opportunitiesOrchestrate the Full Customer Lifecycle: From structured onboarding to strategic account planning, you will manage and continuously refine the success plan for your accounts.Strengthen Stakeholder Networks: Build champions, engage across departments, and align decision-makers to secure strategic partnerships.Translate Insights into Impact: Link customer goals, risks, and success criteria to actionable internal tasks. Work closely with Sales, Product, and Support teams to maximize customer value and retention.Turn Customers into Advocates: By achieving strong results and fostering trusted relationships, you will cultivate reference customers, develop case studies, and establish long-term partnerships.Qualifications:Proven experience in Customer Success or a related GTM role.

Quick Overview - We are pioneering AI-driven healthcare professionals for tomorrow. Our AI receptionist, Luna, is already automating patient communication in medical practices. As a leader in orthodontics and backed by significant funding, we are now expanding into other medical fields, and you will be at the forefront of this journey. In your role as a Customer Success Manager, you'll set new standards for modern customer support and development, managing the end-to-end experience of our clients and proactively guiding them towards success with our product.Why Choose praxipal?The shortage of skilled professionals is the biggest challenge facing our healthcare system. Every year, tens of thousands of positions remain unfilled, and demographic changes exacerbate this issue. Medical practices rely on our AI receptionist, Luna, to alleviate staff burdens and ensure accessible care for all. We are experiencing record growth and have recently completed a $6.7 million seed funding round with HV Capital - and we are just getting started.We are a tech-driven company that intentionally focuses on a small, highly skilled team. What defines us is the pace and intensity of our work, but equally important is our collaborative spirit. That’s why we come to the office every day: to share ideas, learn from one another, and grow together. You will work closely with team members including Julius, Lisa, and Daniel.What We Are Looking For1-3 years of experience in Customer Success, overseeing the complete customer lifecycle from onboarding to renewalExcellent organizational skills with a strong commitment to quality and attention to detailClear, persuasive, and empathetic communication skills – both written and verbalData-driven mindset: Making decisions based on metrics and analyses while proactively managing customer successExperience with CRM systems (e.g., HubSpot) as well as reporting and analytical toolsNative-level proficiency in GermanYour RoleIn summary: You will support practices in the implementation of our AI receptionist, Luna, ensuring successful usage and driving the...

Are you enthusiastic about renewable energy?Do you excel in dynamic, hard-working, and mission-driven environments? If you're eager to leverage your skills to cultivate a stable customer base that positively impacts the world, then we want to hear from you! Please be aware that this position requires C2-level proficiency in Italian.Your Responsibilities Act as the primary point of contact for our diverse B2B customers, including solar installers and utility companies. Address technical inquiries from day one after signing and guide customers through questions related to our systems, solar, and heat pumps (expert knowledge not required). Utilize customer feedback to improve our software in collaboration with our development team. Consistently enhance the customer experience by assisting them through calls and support chat daily. Identify technical challenges faced by customers and collaborate with the engineering team to refine our solutions. Strategically initiate and execute projects that foster Reonic's growth and innovation.What Makes You the Ideal Candidate Proven experience in B2B SaaS customer service or success, with a strong focus on direct customer engagement. Technical background, for example, in engineering. Experience within the startup ecosystem. A passion for driving change in the renewable sector and making a positive impact. Excellent communication and presentation skills in Italian and English.Why Join Reonic? Be part of a growing VC-backed startup with over 1600 satisfied B2B customers. Access opportunities for personal and professional growth in a leadership role. Embrace the freedom to make a significant impact in the renewable energy sector.

As a Junior Customer Success Manager (m/f/d) at enpal in Berlin, the focus is on supporting partners as they use EFS solutions and build lasting business relationships. This role guides partners through onboarding and daily operations, helps resolve operational challenges, and ensures the financing solution fits smoothly into their sales activities. Serving as the main contact for both partners and their clients, this position shapes partner success, process quality, and business growth. Close collaboration with Sales, Operations, and Product teams is essential, as is sharing market feedback to improve internal processes, tools, and the knowledge base. This position suits those who enjoy taking responsibility, working methodically, and making a real impact within a growing company. End Customer & Installer Support Act as the first point of contact for operational questions from installers, their sales teams, and end customers. Respond to support requests quickly and systematically, providing reliable day-to-day assistance. Prioritize and escalate complex cases as needed, working with internal teams to find lasting solutions. Processes, Knowledge & Strategy Expand the knowledge base by creating support articles, FAQs, and onboarding materials. Document recurring partner challenges and identify areas for process or tool improvement. Deliver structured market feedback to aid product and process development. Help build a scalable partner success framework with clear standards, thorough documentation, and strong process quality.

doinstruct supports organizations as they onboard and empower their teams with scalable technology. As growth continues across the DACH region and internationally, the team is hiring a Senior Customer Success Manager (f/m/d) based in Berlin. This role centers on building and maintaining relationships with key enterprise clients, especially those navigating digital transformation. Role overview The Senior Customer Success Manager will take ownership of a portfolio of corporate and large accounts. The focus is on guiding clients through onboarding, adoption, renewal, and upsell stages. The position emphasizes long-term value, strong client retention, and supporting sectors undergoing digital change. What you will do Manage corporate and enterprise client accounts from onboarding through renewal and expansion. Serve as the main contact for assigned accounts, driving adoption and retention with a focus on Net Revenue Retention (NRR). Lead custom Proof of Concepts (PoCs) for complex clients, collaborating with Sales to improve deal outcomes and set up long-term partnerships. Create structured Success Plans that align client objectives with doinstruct’s product capabilities. Analyze adoption and usage data to inform client strategy and identify opportunities for expansion. Work closely with Account Executives throughout the sales and post-sale process, and coordinate with Product, Support, and Marketing teams as needed. Gather and share client feedback with the product team, and help refine onboarding and lifecycle strategies for large accounts. Build strong executive and operational relationships with mid-sized and enterprise clients, primarily in the DACH region with some international scope. Requirements 2–5 years of experience in Customer Success, Account Management, or SaaS Consulting, ideally handling enterprise or complex accounts. Background in growth-stage SaaS (Series A–C), preferably serving industrial or less tech-focused sectors. Experience partnering with Account Executives in commercial settings. Strong orientation toward outcomes, with the ability to set goals, track metrics, and articulate business impact. Skilled in value storytelling, interpreting adoption data, and participating in commercial discussions. Location: Berlin

Are you excited about the potential of renewable energy?Do you excel in dynamic, hardworking environments that aim to make a meaningful impact? If you're eager to apply your expertise to foster a robust customer base that contributes to a sustainable future, we would love to have you on our team! Note: C2-level proficiency in French is a requirement for this position.Your Responsibilities Serve as the primary contact for our diverse B2B clientele, which includes solar installers and utility companies in French-speaking regions. Address technical inquiries from day one post-signature and assist customers with questions related to our solar and heat pump systems (technical expertise is not required at the outset). Utilize customer feedback to drive software enhancements in collaboration with our development team. Continuously enhance the customer experience through day-to-day support via calls and chat. Identify technical challenges faced by customers and work with the engineering team to refine our solutions. Strategically plan and execute projects aimed at propelling Reonic’s growth and innovation.What Makes You an Ideal Candidate Experience in B2B SaaS customer success or service, particularly in direct customer engagement. Technical background, such as in industrial engineering. Prior experience in a startup environment. A strong desire to drive positive change in the renewable energy sector. Exceptional communication and presentation skills in French and English.Why Work with Us? Join a fast-growing VC-backed startup with over 1,600 satisfied B2B customers. Benefit from opportunities for personal and professional advancement in a leadership capacity. Contribute to a mission that is reshaping the future of energy.

As a Partner Success Manager (m/f/d), you will ensure that our partners successfully utilize EFS and maintain a long-term, fruitful collaboration with us. You will guide them from onboarding through their daily operations, assist with operational challenges, identify activation potentials, and ensure our financing solution is effectively integrated into the sales process.You will serve as the primary point of contact for our partners and their customers, acting as a vital lever for partner success, process quality, and growth. Collaborating closely with Sales, Operations, and Product teams, you will relay market feedback directly to the company and help continuously enhance our processes, tools, and knowledge base.This role is perfect for you if you are eager to take on responsibility, work in a structured manner, and make a genuine impact in a dynamic environment.End Customer & Installer SupportYou will be the first point of contact for operational queries from installers, their sales teams, and end customers.You will address support requests promptly, methodically, and solution-oriented, ensuring reliable day-to-day support.You will prioritize and escalate complex cases appropriately and collaborate closely with internal teams to develop sustainable solutions.Processes, Knowledge & StrategyYou will actively contribute to the expansion of our knowledge base by creating support articles, FAQs, and onboarding materials.You will document recurring challenges faced by partners and identify improvement opportunities for processes, tools, and collaboration.You will provide structured market feedback to enhance our products and internal processes.You will assist in building a scalable partner success framework with clear standards, thorough documentation, and high process quality.Your ProfileYou have relevant experience in Customer Success, B2B Support, Account Management, Operations, or a similar field.You communicate clearly, reliably, and empathetically with both partners and internally.You work in a structured and solution-oriented manner, maintaining an overview even with multiple simultaneous tasks.You are motivated to take on responsibility and push projects forward.

Join Our Mission at Doctolib! Be a part of reshaping the future of healthcare—making it digital, accessible, and better for everyone. As a Customer Success Manager (m/f/x), you will take ownership of a defined customer portfolio, significantly contributing to our clients' long-term satisfaction, optimal product usage, and collaborative growth. You will build trustful relationships, identify potential, and actively support your clients in deriving maximum value from our solutions. Your commitment will ease the daily routines of healthcare professionals, allowing them to focus on what truly matters: providing the best possible care for their patients. Your Responsibilities: Manage Your Customer Portfolio: Take responsibility for a defined portfolio, ensuring key objectives are met—customer satisfaction, product usage, customer retention, and growth.Build Strong Customer Relationships: Conduct structured discussions with your clients, collaboratively setting goals, overseeing implementation, and ensuring they extract maximum benefits from our solutions.Enhance Satisfaction and Product Usage: Identify usage potential among your clients, coordinate suitable actions, and guide execution with your team.Spot and Execute Growth Opportunities: Identify possibilities for contract expansions, renewals, and customer re-engagement, managing these key touchpoints closely with your team.Provide Structured Customer Feedback: Relay critical feedback and systemic issues to relevant internal departments, contributing to continuous improvement of customer experiences.

Your RoleAre you a customer-centric expert with a passion for problem-solving and a knack for building strong relationships with technical stakeholders? Join emnify and take an influential role in nurturing and expanding our customer base in the European IoT landscape, particularly focusing on French-speaking clients.In collaboration with your hiring manager, Mathias Muehlfelder, you will oversee and cultivate relationships with mid-market and enterprise clients, ensuring they derive the utmost value from emnify’s IoT connectivity platform. You will serve as a reliable partner throughout the customer journey, merging technical insight with business acumen to foster sustainable success.Your role will involve collaborating with pioneering businesses in sectors such as logistics, energy, and various industrial domains, working closely with Sales, Pre-Sales, Product, Pricing, Legal, and Customer Success teams. This way, you will gain comprehensive insights into the IoT ecosystem while directly contributing to the scalability and support of emnify’s customer initiatives.This position is perfect for someone who seeks ownership, impact, and the chance to influence long-term customer relationships at emnify.

At voize, we believe that frontline workers deserve the gift of time—time to care, connect, and be present. Unfortunately, that precious time is often consumed by administrative tasks that divert nurses from what truly matters: people.We are on a mission to change this by developing an AI companion that liberates nurses from administrative burdens, allowing them to reclaim up to 30% of their time. Our goal is not to replace humans but to enhance their effectiveness and impact. Currently, over 1,100 care facilities trust voize, and more than 150,000 nurses depend on our AI technology to optimize their daily workloads.Our endeavor is supported by a robust $50 million Series A funding round led by Balderton Capital, along with contributions from HV Capital, Y Combinator, and other prominent venture capitalists.As a rapidly evolving team, we combine cutting-edge technology with a commitment to social impact. We invite you to join us on this transformative journey! Your Mission: Make a tangible, measurable impact in complex settingsIn our organization, Customer Success transcends mere customer satisfaction; it embodies the pursuit of sustainable value in a complex and meaningful industry. As a Customer Success Manager specializing in High Touch, you will collaborate with large healthcare organizations where change is challenging, stakes are significant, and clarity is vital.You will serve as a strategic partner to our customers, transforming complexity into actionable strategies and driving scalable, lasting changes.This is a role that demands high engagement and substantial impact, with genuine ownership of your responsibilities. Your Daily Tasks - Embrace VarietyManage a portfolio of enterprise customers, acting as their strategic partner.Facilitate multi-stakeholder implementations in regulated, real-world environments.Design and implement train-the-trainer programs that can be scaled effectively.Translate customer objectives into measurable outcomes and value-driven narratives.Proactively identify risks and navigate them with calm and foresight.Collaborate closely with Product, Support, and Sales teams to enhance our value delivery.Share insights, patterns, and improvements with the broader team.Work in partnership with the Technical Support and Customer Training teams.This role is about multiplying impact...