Qualifications
Qualifications7+ years of experience in Customer Success, Account Management, Client Services, or a related customer-centric role. A strong advocacy for your customers, acting as an extension of their team within MongoDB. A technological mindset; we will provide training on MongoDB and databases, but you should possess a natural curiosity and aptitude for technical concepts. The ability to operate autonomously, owning your customer portfolio and making pivotal decisions to drive successful outcomes, including when to escalate issues to the executive team. An entrepreneurial spirit, willing to adapt established processes and create new practices to optimize service for our customer segment. A collaborative team player, aligning closely with Sales, Professional Services, Tech Services, and the broader MongoDB ecosystem. Previous exposure to databases, cloud technologies, and infrastructure is advantageous. Fluent in German.
About the job
As a Customer Success Manager at MongoDB, you will embrace the opportunity to immerse yourself in cutting-edge technology while tackling new challenges head-on. We seek a dynamic individual capable of thriving in an environment filled with ambiguity, operating independently, and maintaining a customer-focused mindset. You will play a crucial role in building our success program and serve as the primary contact for MongoDB end users. Your technical and account management expertise will be instrumental as you lead the account team, collaborating with Sales, Professional Services, Solutions Architects, and more.
This position can be based in our Munich office or can be performed remotely within Germany.
About MongoDB, Inc.
MongoDB is a leading modern database platform that empowers developers to build applications faster and more efficiently. We focus on providing innovative solutions that help organizations harness the power of data, enabling them to succeed in a competitive landscape. Join us to be part of a forward-thinking company that values technical expertise and customer success.
