Customer Success Manager (Technical/Resident Engineer)
ZimperiumIndia (Remote)
On-site Full-time
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Experience Level
Manager
Qualifications
Proven experience in customer success management or a related field. Strong technical understanding of mobile security solutions. Excellent communication and interpersonal skills. Ability to manage multiple projects and prioritize tasks effectively. Experience with customer relationship management (CRM) tools.
Join Zimperium®, the global leader in mobile security, dedicated to safeguarding the modern mobile enterprise. Our AI-driven platform provides real-time, on-device protection for mobile applications and devices, earning the trust of top organizations and governments. We empower our clients to stay ahead of evolving threats, such as mobile-targeted phishing (mishing), malware, app vulnerabilities, and zero-day exploits, ensuring they operate securely in today's dynamic digital landscape.
As the first and only company to deliver a comprehensive mobile threat defense system, Zimperium® is at the forefront of enterprise mobile security. Our award-winning machine learning engine defends against device, network, phishing, and application attacks across iOS, Android, and Windows platforms, all while prioritizing user privacy through a non-intrusive approach.
We are rapidly expanding and seeking a passionate Customer Success Manager (Resident Engineer). This role involves managing post-sale customer relationships, including relationship building, overseeing renewals, identifying expansion opportunities, driving solution adoption, and addressing escalations to ensure customer satisfaction. You will primarily focus on a key enterprise client, working onsite at their location, requiring a strong mix of customer management experience and technical expertise.
About Zimperium
Zimperium® leads the mobile security industry with innovative solutions designed to protect enterprises from advanced mobile threats. Our commitment to excellence and proactive defense strategies keeps our clients secure in an increasingly complex digital environment.
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