About the job
Location: Remote, Colombia
Role overview
assistant-launch seeks a Customer Success Manager to nurture and expand relationships with a varied client base. This position acts as the main link between the agency and its clients, guiding them from onboarding through ongoing support and retention. Managing around 42 client accounts, the Customer Success Manager works closely with internal teams to deliver consistent service and maintain high client satisfaction.
What you will do
- Act as the primary contact for assigned clients.
- Respond to client emails and inquiries promptly and professionally.
- Coordinate projects with clients and internal fulfillment teams.
- Lead client calls, including onboarding, regular check-ins, and project updates.
- Guide new clients through a smooth onboarding process.
- Proactively identify client needs and address potential issues early.
- Participate in internal team meetings twice weekly.
- Collaborate with the CEO, Fulfillment, and Marketing teams.
- Prioritize client relationships based on urgency and strategic value.
What we’re looking for
This position fits someone who balances strong execution with strategic thinking. The right candidate manages daily operations with attention to detail, adapts quickly, and communicates clearly. Initiative, independence, and a genuine interest in building lasting client relationships are important.
Requirements
- 3–5 years of experience in Customer Success, Account Management, or Client Services.
- Demonstrated ability to manage multiple client accounts at once with strong organizational skills.
- Excellent written and verbal communication skills, including confidence in challenging conversations.
- High level of accountability and follow-through.
- Comfort working independently with minimal supervision.
- Adaptable in settings where priorities shift quickly.
- Experience in marketing agencies or B2B services is a plus.
- Available to work from 7:00 AM to 4:00 PM Pacific Time.
