Qualifications
Proven experience in customer success, account management, or related fields. Strong analytical and problem-solving skills. Excellent communication and interpersonal abilities. Ability to develop processes and systems. Familiarity with CRM software and customer success tools. Experience in a SaaS environment is preferred.
About the job
Why join us?
Handoff is revolutionizing the construction industry with our AI-driven platform. We empower remodelers by automating estimating processes, optimizing operations, and increasing project wins, all supported by real-time cost data and intuitive workflows that resonate with contractors. With more than 10,000 active users each month and an impressive $6 billion in annual project volume, we're becoming the go-to partner for those who build our homes.
Our success is fueled by over $25 million in funding from leading investors like Y Combinator, Initialized, and Greycroft. Our team operates across hubs in Austin, São Paulo, and Buenos Aires, with a strong commitment to creating high-impact, user-friendly solutions that make a tangible difference.
Customer Success Manager at Handoff
We are seeking a dynamic Customer Success Manager to establish and enhance our post-sales framework from the ground up. This pivotal role involves designing systems, processes, and playbooks that facilitate onboarding, boost adoption, enhance retention, and drive expansion within our customer base.
You will oversee all aspects of implementation, training, support, account management, and renewal strategies, transforming a disjointed customer journey into a structured, measurable, and scalable growth operation.
This position is perfect for someone who excels in startup environments, relishes the challenge of building systems from the ground up, and is eager to directly influence revenue through customer success initiatives.
About Handoff
Handoff is at the forefront of transforming the construction sector through innovative AI solutions. Our platform simplifies processes for remodelers, enabling them to work efficiently and effectively. Backed by significant investment, we are committed to delivering impactful solutions that enhance the construction experience.