Customer Success Manager

Jobgether is looking for a Technical Customer Success Manager based in the Netherlands. This position centers on supporting clients as they use our technology, making sure they get the most out of our products and services. Role overview This role serves as a key connection between clients and technical teams. The Technical Customer Success Manager helps clients get started, answers technical questions, and works to resolve any issues that come up. Building strong relationships with clients is central to the job. What you will do Guide new clients through onboarding, helping them set up and adopt our solutions Provide ongoing technical support to address client needs and questions Monitor client satisfaction and respond to concerns Work closely with product development teams to share client feedback and suggest improvements Collaboration This position involves frequent communication with both clients and internal teams to ensure our offerings continue to meet client needs and expectations.

Join Amdax as a Customer Success Manager, where your primary responsibility will be to ensure our clients achieve their goals and maximize the value of our products. You will act as a trusted advisor, guiding clients through their journey and addressing any challenges they may face.In this role, you will collaborate closely with cross-functional teams to deliver exceptional service and drive customer satisfaction. Your expertise will be vital in identifying opportunities for growth and improvement.

Have you ever thought about the most remarkable customer journey you've encountered? Or perhaps the least satisfying one? What makes the difference in these experiences? At CM.com, we believe that businesses can enhance engagement, swiftly resolve issues, and enrich customer experiences not just during a single interaction, but throughout the entire journey.“The entire customer journey. One platform.”In today's digital landscape, customers seamlessly transition across various channels, platforms, applications, and physical spaces. Our mission is straightforward yet bold: to empower growing businesses to serve, sell, and engage through a single, Global AI-Powered Customer Engagement Platform. We integrate conversations, customer data, and payments with AI agents, enabling companies globally to accelerate growth collectively.Our offerings are fully integrated within our unique organizational structure, consisting of four business units: Connect, Pay, Live, and Engage.We are currently seeking a Customer Success Manager to join our Engage team. In this pivotal role, you will contribute significantly to the success of our key clients!What You Will DoAs we strive to build an unparalleled Global AI-Powered Customer Engagement Platform, our goal is to facilitate businesses in connecting with customers, automating workflows, and managing every interaction via a reliable and user-friendly platform by 2026.As a Customer Success Manager in the Engage team, you will play an instrumental role in steering clients through their transformation to AI-driven business models. Your responsibilities will include nurturing relationships, ensuring outstanding service delivery, and acting as a trusted advisor to help clients maximize the benefits of CM.com’s AI-powered solutions in achieving their strategic objectives. Your expertise in our AI products will enable clients to fully harness their transformation journey.You will be the primary expert for CM.com’s AI Marketing Cloud, AI Customer Service Cloud, Conversational AI Cloud, and HALO (Agentic AI) solutions. These innovative tools empower businesses to enhance their marketing, customer service, and conversational AI strategies, driving tangible results. Your mission is to ensure these solutions are effectively implemented, function seamlessly, and yield significant outcomes for our clients.

Are you passionate about enhancing customer experiences in the eCommerce landscape? Join our innovative team at Channable in Utrecht! We are on the lookout for a dedicated Digital Customer Success Manager to support our clients and drive their success.In this crucial role, you will report directly to Sophie, our Team Lead for Digital Customer Success, and collaborate closely with Kasia, Senior Digital Customer Success Manager, and Sara, Digital Customer Success Manager. You will be an integral part of our Customer Success department, which comprises three other teams: Benelux Customer Success Management, International Customer Success Management, and Technical Account Management.Your RoleAs a Digital Customer Success Manager, your primary responsibility will be to implement and sustain efficient, data-driven communication strategies that enhance Net Revenue Retention (NRR) within the Persona segment. You will support operational tasks as assigned by the Team Lead.Your contributions will be pivotal in executing and managing digital client communications and journeys for our Persona customer segment. You will execute campaigns aimed at retaining and expanding our customer base, ensuring that thousands of clients continue to derive value from Channable's offerings.Key ResponsibilitiesDesign, implement, and maintain automated digital client communication campaigns (including email, in-tool messages, and webinars) as outlined by the team.Establish and deploy localized and segmented digital customer journeys utilizing HubSpot and Intercom.Manage and optimize the marketing contact database, focusing on enhancing opt-in processes, streamlining opt-out management, and ensuring data hygiene and compliance in our CRM and outreach efforts.

Join Channable, a pioneering company with an exceptional product that is transforming markets globally.As we focus on our key DACH market, we recognize the immense potential for growth. To further our mission of cultivating and expanding client relationships in this region, we are excited to welcome a dedicated Customer Success Manager to our dynamic Customer Success Team, led by Maik and Sigrid. This role is an individual contributor position, reporting directly to Helen.This is a thrilling opportunity to play a pivotal role in driving the success of our DACH clients, facilitating market expansion and significantly contributing to Channable's overarching vision.As the proactive expert for your client portfolio, you will be instrumental in helping clients leverage Channable's features to achieve their business goals.Your ResponsibilitiesManage client portfolio: ensure customer retention, identify risks, prevent churn, and facilitate upsell opportunities while creating and forecasting pipelines.Conduct kickoff meetings, strategic impact reviews, regular check-ins, product demonstrations, and lead commercial discussions, both online and in-person.Develop success plans utilizing outcome-driven and goal-focused metrics with agency partners (Bronze, Silver, Gold) and advertisers.Provide enablement through scalable training sessions for larger advertisers and agency partners, either at our office, in the DACH region, or online.Act as the voice of the customer: gather valuable client insights and feedback, and relay this information to our product, development, and commercial teams.Champion our product by collaborating with the marketing team and clients to create opportunities for webinars and share success stories.

At Trustpilot, we are embarking on an extraordinary journey as a profitable, high-growth FTSE-250 company with a bold vision: to become the universal symbol of trust. As the world's largest independent consumer review platform, we've achieved remarkable milestones, yet there remains much thrilling work ahead. Join us at the forefront of fostering trust!As the Enterprise Customer Success Manager, you will serve as the primary value driver and strategic partner for Trustpilot’s most complex, high-tier accounts within the Benelux market. Transitioning from tactical management to a trusted advisor role, you will ensure Trustpilot's integration into the long-term business strategies and digital ecosystems of our customers.Your objective is to architect success across your portfolio—from onboarding and adoption to measurable outcomes and advocacy—by converting intricate business challenges into quantifiable product value. You will be pivotal in promoting high-impact adoption and securing long-lasting retention through executive-level partnerships and a profound understanding of the digital landscape.Key Responsibilities:Lead critical post-sale alignment and executive onboarding for high-tier accounts, ensuring a seamless transition from New Business and establishing a strong foundation for adoption, while creating a multi-level relationship map to secure strategic buy-in from the outset.Proactively translate technical usage data into persuasive ROI narratives, showcasing how Trustpilot impacts every stage of the digital marketing funnel—from driving top-of-funnel traffic to enhancing bottom-of-funnel conversion and long-term brand advocacy.Achieve a high Gross Renewal Rate (GRR) by monitoring customer health and addressing potential risks proactively.Maintain the holistic health of your portfolio, designing tailored success plans to mitigate complex churn risks and uncover strategic growth opportunities.Drive customer satisfaction and advocacy, achieving impressive Net Promoter Score (NPS) results across your portfolio.Act as the primary executive contact for high-tier accounts, bridging the gap between customer business needs and Trustpilot’s leadership, diagnosing complex product value or onboarding issues while strategically triaging commercial matters to Account Managers for a seamless partnership.Synthesize high-tier customer needs into structured insights that inform our global product roadmap, ensuring Trustpilot evolves in alignment with the most sophisticated market players.

Join Channable, a leading innovator in the digital marketing landscape, as we expand our footprint in the French market, a region ripe with potential!We are seeking a dynamic Customer Success Manager to enhance and nurture our relationships with clients in France. This role is pivotal as you will directly contribute to our growth strategy and help our clients achieve their business goals through our exceptional product offerings.As a key member of our team, you will report to Jules and collaborate closely with Arthur to ensure our French clients maximize the potential of Channable's solutions.In this individual contributor role, you will be the trusted advisor for a portfolio of clients, assisting them in leveraging our tools to drive their success and expand their reach.

At OMRT, we are at the forefront of revolutionizing the real estate industry's approach to technology. Our mission transitions from project-based engagements to profound, long-lasting partnerships that fundamentally change how our clients leverage tech solutions. As our inaugural Customer Success Manager (CSM), you will not just fill a position; you will act as an entrepreneurial leader, collaborating closely with our Founders to define this role. Your primary responsibility will be to serve as a critical connector among our commercial, engineering, product, and tech teams, ensuring our clients achieve their business objectives promptly and effectively. If you possess a bold spirit, a touch of rebelliousness, and a desire to set new benchmarks in the industry, we invite you to lead our expansion efforts.Key ResponsibilitiesIdentify and persuade clients to initiate comprehensive implementations with OMRT.Perform in-depth client evaluations and develop detailed implementation strategies.Co-manage operational structures to ensure optimal and efficient project delivery.Cultivate and maintain strong client relationships by enhancing satisfaction levels, ensuring sustained value, and keeping OMRT top-of-mind.Pursue continuous enhancements and explore new avenues, including parametric design initiatives and software integrations.Drive growth by boosting client revenues across various platforms while ensuring long-term client retention.Lead and facilitate multidisciplinary teams within a matrix environment for commercial and operational synergy.

As an Enterprise Customer Success Manager at CyberArk, you will play a pivotal role in ensuring our enterprise customers achieve their desired outcomes while using our cutting-edge security solutions. You will collaborate with cross-functional teams to drive customer satisfaction, retention, and growth, leveraging your expertise in customer success and technology.Your responsibilities will include proactively managing customer relationships, conducting regular check-ins, and identifying opportunities for upselling and cross-selling our solutions. You will analyze customer feedback to inform product development and enhance the overall customer experience.

Wil jij bijdragen aan de revolutie in de afvalwereld?Bij Seenons, een trotse Bcorp, hebben we een heldere missie: een wereld zonder bedrijfsafval. Als een snelgroeiende tech-scaleup zijn we actief in vier landen, met een sterke focus op het verbeteren van de Nederlandse afvalmarkt.Ons innovatieve platform verenigt alle betrokken partijen in de afvalketen voor circulair beheer. We ondersteunen grote organisaties in hun streven om afval te verminderen en waardevolle grondstoffen te behouden, bij te dragen aan een circulaire economie. Voor ons team in Amsterdam zijn we op zoek naar een Customer Success Manager die onze grote klanten helpt bij het verduurzamen van hun afvalbeheer.Wat je kunt verwachten van deze rolJe fungeert als het primaire aanspreekpunt voor onze klanten en begeleidt hen in het optimaliseren en verduurzamen van hun afvalbeheer.Je bent verantwoordelijk voor de onboarding van nieuwe klanten en zorgt voor een zorgvuldige interne afstemming.Regelmatig bezoek je klanten op locatie om hun behoeften te begrijpen en ervoor te zorgen dat verbeteringen, zoals containerherinrichting en duurzame afvaloplossingen, succesvol worden geïmplementeerd.Je helpt klanten om het meeste uit het Seenons-platform te halen en gezamenlijke doelstellingen te bereiken.Met onze dashboards analyseer je de prestaties van klantlocaties en kom je proactief met verbeteringen. Jij identificeert kansen en weet wat er verbeterd kan worden voordat de klant daarom vraagt.Je signaleert mogelijkheden om onze impact bij bestaande klanten te vergroten en breidt onze dienstverlening succesvol uit door middel van upselling.Je bent een sparringpartner voor de klant en biedt deskundig advies over afvalbeheer en verduurzaming.Je bent de ideale kandidaat als jeMinimaal 2 jaar ervaring hebt in een Customer Success of Account Management rol, met ervaring in het beheren van een complexe en diverse klantenportefeuille.De afvalmarkt goed begrijpt, of een sterke ambitie hebt om onze wereld duurzamer te maken.

Role Overview Clickables is looking for a Senior Customer Success Manager to join our online marketing scale-up in Breda, Noord-Brabant. This role centers on building strong client relationships, understanding client needs, and spotting opportunities for growth. The Senior Customer Success Manager plays a key part in reducing churn, improving our Net Promoter Score, and helping expand partnerships. Alongside day-to-day client work, this person brings ideas to help us work smarter, more personally, and at scale. What You Will Do Manage a personal portfolio of clients, aiming for high satisfaction and advocacy. Spot early signs of client dissatisfaction and act quickly to address issues. Run regular check-ins, optimization sessions, and evaluations with clients. Gather feedback (including NPS), and turn insights into real improvements. Identify upsell opportunities and support strong client retention. Help improve our processes and join projects that drive those improvements. Who We’re Looking For At least 4 years of experience in a similar customer success or account management role. A commercial mindset with a knack for spotting business opportunities. Enjoys interacting with clients and finding ways to make operations more efficient. Forward-thinking, able to keep oversight, and motivated to improve the customer journey. Strong intuition for client needs, sometimes even before they voice them. Clear communicator, quick to adapt, and works well in a team. Experience in a scale-up, sales, or customer service environment is a plus. What We Offer Competitive salary based on experience. Flexible hours and hybrid working options. Workplace in Breda with an inspiring team. Travel expense reimbursement and 8% holiday pay. Regular team outings and activities. Ready to help clients achieve even more? We look forward to hearing from you.

Join Trustpilot on our exciting journey! As a profitable, high-growth FTSE-250 company, we aim to be the universal symbol of trust. We operate the world's largest independent consumer review platform, and while we've made significant strides, there's much more to accomplish. Become a vital part of our mission!We are in search of our inaugural Technical Account Manager (TAM) for the European market. This role transcends traditional boundaries; you will be the primary technical partner for our most demanding and intricate clients throughout Europe, ensuring their integrations are seamless and their technical performance exemplary.As the pioneer of this role in Europe, you'll not only follow established protocols but also help us create them. You will serve as the crucial link between Customer Success, Product, and Engineering, translating technical jargon into tangible business value, ensuring our esteemed clients maximize their experience with Trustpilot. If you are passionate about problem-solving and eager to influence how we support our leading European brands, this opportunity is tailored for you.Key Responsibilities:Collaborate with leadership to establish best practices, workflows, and define what excellence looks like in technical account management at Trustpilot.Manage technical setups and API configurations for our premier European enterprise clients, ensuring a flawless launch.Act as the main technical contact post-launch, monitoring performance, uptime, and addressing issues promptly.Work alongside Customer Success Managers to track product usage, ensuring clients fully utilize our technical capabilities.

Join our dynamic team as a Regional Partner Success Manager (Technical Services), where your commercial acumen and commitment to excellence will help us thrive in the Microsoft Dynamics ecosystem across multiple countries. In this pivotal role, you will provide strategic guidance to our partners, including ISVs and System Integrators, advising them on how to maximize the technical services offered by Companial. Our mission is clear: to empower our partners to exceed their customers' expectations. You will be tasked with building a robust pipeline of projects with our partners and driving these opportunities to successful conclusions for both partners and end customers. You will report directly to the Cross Regional Manager, collaborating closely to achieve our shared goals.

About UsWith over $300 million in annual recurring revenue (ARR) and a trajectory of consistent growth, Optro stands as the premier platform for audit, risk management, ESG, and information security. Our award-winning technology is utilized by over 50% of the Fortune 500 companies, including 7 of the top 10, empowering them to advance their businesses with enhanced clarity and agility. Our customers rate us highly, with Optro achieving top rankings on G2.com and Gartner Peer Insights.At Optro, we cultivate an environment that inspires innovation and pride in our achievements. Every day, we focus on finding new ways to support our customers while contributing positively to our company and the communities around us. Our collaborative spirit and commitment to breaking down barriers have earned us recognition as one of the 500 fastest-growing tech companies in North America for seven consecutive years, as ranked by Deloitte!Why Join Us?As a Customer Success Manager at Optro, you will be instrumental in ensuring client success and satisfaction. Serving as the primary liaison for our customers, you will collaborate closely with them to grasp their needs, maximize the value derived from our products and services, and foster lasting relationships. This is a remarkable opportunity to contribute to the expansion of a vibrant company and significantly impact our clients' journeys.*This is a remote position based in the Netherlands, following a work schedule aligned with the CET time zone.Key ResponsibilitiesAccount Management: Build and sustain robust relationships with key customer stakeholders, crafting strategic plans that align with their business goals to drive shared success and growth.Product Expertise: Keep updated on product developments and features, offering customers valuable insights on leveraging our solutions to meet their specific needs.Issue Resolution: Proactively identify and resolve customer issues, working alongside internal teams to ensure prompt and effective solutions.Feedback Gathering: Collect customer insights and feedback, advocating for their needs within the organization to drive product enhancements.Training and Development: Facilitate group sessions to empower customers in maximizing the value of our products and services through ongoing education and support.

Role overview Jobgether seeks a Director of Customer Success to join the team in the Netherlands. This leadership role centers on guiding customer engagement and ensuring clients benefit fully from Jobgether’s solutions. The position emphasizes customer satisfaction and the development of strong, lasting client relationships. Key responsibilities Set strategy for client engagement and lead customer success initiatives Collaborate with teams across the company to enhance and broaden service offerings Develop and run programs that improve customer satisfaction and retention Maintain and support long-term relationships with clients Requirements Demonstrated experience managing customer success functions Strong leadership and team management abilities Dedication to improving the customer experience Skilled at working with cross-functional teams This position offers the chance to shape customer success strategy and make a visible impact at Jobgether.

Role Overview KPN is looking for a Customer Success Manager focused on Internet of Things (IoT) solutions in Rotterdam. This role centers on supporting clients throughout their IoT journey, from onboarding to ongoing value realization. What You Will Do Build and maintain strong relationships with customers adopting KPN's IoT solutions. Understand client needs and business goals to help them get the most from IoT offerings. Guide customers through onboarding and support their long-term success. Communicate the value and benefits of KPN’s IoT products clearly and effectively. Act as a trusted advisor and advocate for customers within KPN. Work closely with internal teams to ensure clients receive excellent service and support. Location This position is based in Rotterdam.

Role overview The Customer Success Manager for Defence and Intelligence at Jobgether is the main contact for clients in the Netherlands. This role centers on guiding clients as they adopt Jobgether solutions and building strong, lasting relationships to support satisfaction and ongoing partnerships. What you will do Serve as the primary liaison for defence and intelligence clients throughout their engagement with Jobgether. Support clients during solution implementation, working to ensure their objectives are met. Develop and maintain trusted relationships to encourage customer satisfaction and retention. Work closely with internal teams to address client needs and deliver solutions tailored to each situation. Requirements Ability to think strategically and anticipate client needs. Strong written and verbal communication skills. Interest in helping clients reach their goals. Experience working with cross-functional teams is considered an advantage. Location This position is based in the Netherlands.

Hello! We appreciate your visit! Are you on the lookout for an exciting new challenge? Or merely exploring your options in the job market? You're in the right spot! We are in search of a Customer Adoption and Success Manager to become an integral part of our Launch team in London. In this role, you will architect and lead a dynamic Adoption function that serves as a crucial link between Product Innovation and Customer Value. You will be tasked with developing a 'Digital by Default, Human by Design' engagement model from scratch, ensuring that customers across all segments fully leverage the Lightspeed platform. Your mission will be to convert 'Feature Usage' into a strategic advantage for Net Revenue Retention (NRR) and Customer Lifetime Value (LTV). You will orchestrate a team that combines scalable tech-touch automation with targeted, high-impact human interactions, accelerating adoption rates and establishing strong defenses against churn.

Transform Employee Feedback into Actionable Insights!At Effectory, we believe that employee listening is the cornerstone of creating a world-class workplace. Our mission is to enhance organizational development by empowering employees to voice their opinions and ensuring their feedback leads to meaningful change.As a Junior Customer Success Manager, you will be an integral part of our team focused on the governmental and higher education sectors. Your role will involve cultivating long-lasting relationships with clients, ensuring they receive maximum value from our products and services. You will guide our customers to become advocates for Effectory, sharing their success stories and experiences.You will collaborate closely with both our clients and internal teams to understand customer needs, drive satisfaction, and ultimately boost retention. Are you ready to take on this exciting challenge and help us shape the future of employee engagement?Your Key Responsibilities:Develop and maintain strong, long-term relationships with customers in your portfolio to drive satisfaction, adoption, and retention.Understand and connect your customers' goals and needs to our products and services.Identify opportunities to leverage successful customer stories for case studies and events.Continuously share insights on customer demands and challenges with relevant internal teams (product, marketing, etc.).