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Customer Success Manager

Hootsuite Inc.Vancouver, British Columbia, Canada; Toronto, Ontario, CanadaNew
On-site Full-time

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Experience Level

Experience

Qualifications

Proven experience in customer success, account management, or related fields. Strong communication and interpersonal skills. Ability to analyze customer data and derive actionable insights. Experience with social media management tools is a plus. Passionate about helping customers succeed.

About the job

Hootsuite is hiring a Customer Success Manager based in Vancouver or Toronto. This position centers on helping clients get the most value from Hootsuite’s platform.

Role overview

Customer Success Managers act as the main contact for clients, supporting them throughout their experience with Hootsuite. The role involves building strong relationships, understanding each customer’s goals, and providing guidance to help them reach those goals.

What you will do

  • Serve as the primary point of contact for assigned customers
  • Guide clients through their journey with Hootsuite
  • Identify customer needs and recommend tailored solutions
  • Work to increase client engagement and satisfaction

Location

This role is open in Vancouver, British Columbia and Toronto, Ontario.

About Hootsuite Inc.

Hootsuite is a leading social media management platform that enables businesses to manage their social media presence effectively. With millions of users worldwide, we are committed to helping organizations understand and leverage social media to achieve their goals.

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