company

Technical Customer Support Specialist

DigitalPath, Inc.Chico, CANew
On-site Full-time

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Experience Level

Experience

Qualifications

Qualifications:Strong communication skills and a passion for helping customers. Technical proficiency with troubleshooting hardware and software issues. Ability to work collaboratively in a fast-paced environment. Prior experience in customer support or related fields is a plus. High school diploma or equivalent; additional technical certifications are a bonus.

About the job

DigitalPath, Inc. is hiring a Technical Customer Support Specialist in Chico, CA. This position centers on providing technical support and customer service to clients, while also assisting internal teams with installation and service scheduling challenges.

What you will do

  • Deliver technical support with professionalism and courtesy to ensure customer satisfaction.
  • Help field staff address technical and scheduling issues for installations and service appointments.
  • Collaborate with team members to troubleshoot and resolve complex problems.
  • Document all customer interactions accurately in the ticketing system.
  • Support the Call Center team's efficiency and uphold company values and objectives.

Additional information

This summary outlines the core responsibilities for this role. Other duties may be assigned as needed.

About DigitalPath, Inc.

About DigitalPath, Inc. DigitalPath, Inc. is a premier Wireless Internet Service Provider (WISP) dedicated to delivering high-speed internet solutions to underserved rural communities and critical emergency response networks across California. Our mission is to provide faster and more reliable internet service to customers who have been overlooked by traditional cable providers.

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