About the job
About Onit
At Onit, we are revolutionizing the landscape of legal operations by harnessing the power of artificial intelligence. Our state-of-the-art platform simplifies the complexities of enterprise legal management, matter management, spend management, and contract lifecycle processes, converting traditional manual workflows into smart, automated solutions.
Our team is comprised of forward-thinking innovators who leverage AI at the core to empower legal departments to operate more efficiently, intelligently, and strategically. As we expand our AI-driven platform, we seek dynamic thinkers and builders eager to contribute to the next evolution of legal technology.
If you thrive in impactful environments, enjoy tackling intricate challenges, and aspire to modernize legal team operations, we are excited to connect with you.
Position Summary
We are in search of a proactive Customer Success Operations Analyst to enhance and manage the operational workflows that underpin our global Customer Success organization. This role will initially focus on taking the lead with Planhat, translating established business requirements into structured workflows, dashboards, and execution processes. The analyst will be responsible for ensuring operational transparency, reliable reporting, and precise data management throughout the customer lifecycle.
As the role evolves, responsibilities will extend to other platforms such as Kantata and Service Cloud, aligning tools and processes as our organization scales. This position is tailored for a dedicated operations professional who values accountability, responsiveness, and a commitment to continuous improvement.
