Customer Success Specialist (B2C) at docplanner | Rome

Join docplanner as a Customer Expansion Specialist, where you will play a pivotal role in enhancing our customer experience and expanding our client base.Your responsibilities will include developing strong relationships with existing customers, identifying opportunities for growth, and implementing strategies to improve customer satisfaction. You will collaborate closely with cross-functional teams to ensure our customers achieve their goals and maximize the value they receive from our services.

Are you ready to take the lead in the digital revolution within the healthcare sector?Do you have a passion for selling innovative digital products powered by Artificial Intelligence? If so, this opportunity is perfect for you!Join MioDottore as a Customer Expansion Specialist and be at the forefront of digital transformation in healthcare!In this role, you will serve as the key point of contact for physicians and healthcare professionals, assisting them in enhancing their online visibility and optimizing patient management.Your responsibilities will include:Promoting our flagship AI-based product, designed to support doctors in managing appointments and clinical information.Engaging in upselling, cross-selling, and upgrading digital solutions to existing clients (B2B and B2C).Providing consultancy on advanced marketing tools and management solutions.How you will drive our clients' growth:Offering value-added solutions: you will be a trusted advisor to strategic clients, presenting tools that optimize their operations.Managing negotiations with empathy and expertise: you will handle the entire sales process using phone and video calls for personalized consultations, negotiations, and building valuable relationships.Collaborating with the post-sales team: you will work closely with Key Account Managers to enhance retention and strengthen customer loyalty.You could be our future Customer Expansion Specialist IF:You are a strategic thinker: able to identify upsell and cross-sell opportunities that add value.Consultation is second nature to you: you are passionate about helping clients discover impactful solutions, confidently endorsing a product you believe in.You tackle challenges with determination and teamwork: you embrace obstacles and believe in collaborative efforts as the key to achieving great results.You have sales experience: ideally, you possess at least one year of experience, particularly in upselling activities.

The RoleAs a pivotal member of our team, you will report directly to our COO, playing a key role in driving our customer expansion strategy. You’ll not only manage but also coach your team strategically to enhance the customer lifecycle and maximize value.Key ResponsibilitiesIn your capacity as the Sales Upsell Leader, your primary duties will include:Leading and inspiring a team of Customer Expansion Specialists, ensuring exceptional performance and a customer-centric commercial approach.Formulating and executing the Upsell strategy tailored to diverse client segments, streamlining processes, and effectively reducing churn rates.Fostering a consultative sales model, guiding doctors in recognizing the value of our solutions and their potential impact on their practices.Conducting thorough analyses of portfolio data to pinpoint growth opportunities and areas for enhancement.Collaborating closely with Marketing, Customer Success, and Product teams to develop impactful campaigns, initiatives, and materials.Tracking weekly and monthly KPIs to ensure precise forecasting.

Join our dynamic team at docplanner as a Customer Success Specialist, where you will play a key role in enhancing customer satisfaction and driving customer loyalty. In this position, you will work closely with clients to understand their needs, provide exceptional support, and ensure they derive maximum value from our services.

Join MioDottore and redefine Health Tech with Artificial Intelligence!MioDottore, part of the global group Docplanner, stands as the leading platform in Italy connecting patients with healthcare professionals. Our mission is to help people lead longer, healthier lives. Backed by investors like Goldman Sachs and operating in 13 countries, we are expanding our team of over 450 professionals and are on the lookout for new talent to fill the role of Customer Success Specialist GP.Your Role as a Customer Success Specialist GPAs a key point of contact for your assigned client portfolio, your goal will be to enhance their experience with our digital products. Here's how you will contribute:Act as a dedicated advisor for MioDottore, providing effective support and solutions to clients.Foster client retention: Through targeted interventions, you will boost their satisfaction while minimizing churn risk.Promote the proper use of our products by offering tailored consultations and addressing client needs with customized proposals.Increase business opportunities by identifying client needs and presenting additional solutions.Identify and communicate any issues to our product team, contributing to the continuous improvement of our services.Collaborate with various internal teams (product, marketing, customer experience) to enhance customer satisfaction.Who We Are Looking For:We are seeking dynamic, enthusiastic individuals who are focused on professional growth. Ideally, you possess:Experience in customer success or post-sale rolesA strong customer support orientation, with a passion for caring for clients and satisfaction in solving their problems.Organizational skills to manage multiple objectives and deadlines.Familiarity with new technologies and an interest in the Health Tech sector.Good command of the English language (B2 level).

Join our dynamic team at Docplanner as a Customer Success Specialist focused on AI solutions. In this pivotal role, you will be instrumental in ensuring our clients achieve their desired outcomes through our innovative technology. You will work closely with customers to understand their needs, provide strategic guidance, and drive engagement. Your ability to foster relationships and provide exceptional service will be key to your success.

The Customer Success Specialist role at miodottore focuses on supporting clients and improving their overall experience. This position is based in Rome and involves direct interaction with customers, answering questions, and guiding them through the company's services. What you will do Assist clients by responding to their inquiries and providing clear guidance on available services Work with different teams to ensure customers receive consistent and effective support Help clients reach their goals by understanding their needs and offering tailored assistance What matters for this role Strong commitment to customer service Ability to empathize and communicate well with clients Comfort working collaboratively across departments This position is registered with targeted placement (L.68/99).

Join MioDottore as a Customer Success Specialist (AI) and revolutionize healthcare experiences for patients!About UsMioDottore is Italy's premier Health Tech platform, dedicated to connecting patients with healthcare professionals and facilities nationwide. Our mission is simple: Helping people live longer, healthier lives.Since 2015, MioDottore has been a part of the Docplanner Group, the largest global Health Tech network, backed by investors such as Goldman Sachs and operating in 13 countries. With a team of over 450 professionals, we are constantly expanding and seeking new talent for the role of Customer Success Specialist (AI).Your Role as a Customer Success Specialist (AI)In this position, you will focus on clients utilizing MioDottore's AI features, such as Noa Notes, guiding them in the effective adoption of these innovative solutions and ensuring optimal use of AI technologies. Your responsibilities will include:Leading clients in the activation and advanced use of AI features.Providing targeted training and support on Noa Notes, assisting professionals in integrating it into their daily workflows.Monitoring the usage of AI tools and identifying opportunities to enhance user experience.Gathering specific feedback on user experience with AI features and sharing insights with the product team for future development.Who We Are Looking For:We seek dynamic, enthusiastic individuals who are committed to professional growth. Ideally, you possess:Experience in customer success or post-sales roles.A strong customer support orientation, with a passion for helping clients and satisfaction in resolving their issues.Organizational skills to manage multiple goals and deadlines.Familiarity with new technologies and a keen interest in the Health Tech sector.Good command of the English language (B2 level).

Join our team at Docplanner as a Customer Care Specialist, where you will play a crucial role in enhancing customer experiences. You will be responsible for responding to customer inquiries, resolving issues, and ensuring satisfaction with our services. Your passion for helping others and your strong communication skills will make you an integral part of our team.

Air Apps started as a family business in Lisbon in 2018 and has since expanded to San Francisco. The company develops an AI-powered Personal & Entrepreneurial Resource Planner (PRP), reaching more than 100 million downloads worldwide. Air Apps remains self-funded, with a focus on improving how people plan and manage resources. The team values innovation and aims to deliver strong user experiences while advancing AI technology. Role overview This Customer Support Specialist position is fully onsite at the Air Apps office in Lisbon. The role centers on helping users get the most out of Air Apps products by working directly with customers and collaborating with colleagues across teams. What you will do Work closely with cross-functional teams onsite in Lisbon Engage with customers to resolve questions and issues Contribute to a collaborative, team-focused workplace Additional details Relocation support is available for those moving to Lisbon Air Apps welcomes new team members interested in shaping the future of resource management

Role Overview AirApps is looking for a CRM Specialist in the Rome Metropolitan Area. This role focuses on strengthening customer relationships and supporting engagement through effective CRM strategies. The position calls for experience with customer data management and CRM tools to help build long-term client connections and improve satisfaction.

Join MioDottore in Transforming Patient Care!MioDottore stands as Italy's leading Health Tech platform, seamlessly connecting patients with healthcare professionals and facilities nationwide. Our mission? Helping individuals lead longer, healthier lives.Since becoming part of the Docplanner group in 2015, the largest global Health Tech network backed by investors like Goldman Sachs and present in 13 countries, we are continuously expanding. With a team of over 450 dedicated professionals, we invite you to apply for the Customer Care Specialist position.Your Responsibilities:First-level technical support for issues related to the MioDottore platform and associated tools.Second-level remote support for our clients through inbound calls, emails, and WhatsApp.Maintain and update reporting dedicated to tracking product anomalies and bug analysis.Drive business opportunities by identifying needs and proposing additional solutions.Who Are We Looking For?We seek dynamic, enthusiastic individuals ready to grow with us! Ideally, you possess:A strong problem-solving attitude; you enjoy finding solutions to our clients' challenges.The ability to remain calm and composed in complex situations, demonstrating balance and skill in managing complexity without losing control.Good knowledge of Office applications (Word, Excel); as a digital entity, familiarity with these tools is essential.English proficiency at B1 level; as an international company, you may need to use English.Prior experience with CRM platforms is a fundamental prerequisite.Excellent commercial aptitude.What We Offer: A fixed-term contract under CCNL Commercio, reflecting our commitment to transparency, starting with ...

Join MioDottore and redefine Health Tech with Artificial Intelligence!MioDottore, a part of the global Docplanner group, is Italy's leading platform connecting patients with healthcare professionals. Our mission is to help people live longer, healthier lives. Backed by investors such as Goldman Sachs and operating in 13 countries, we are expanding our team of over 450 professionals. We are currently seeking talented individuals for the role of Customer Success Specialist B2C.Your Role as a Customer Success Specialist B2CAs the primary contact for your assigned client portfolio, your goal will be to enhance their experience with our digital products. Here's how you will contribute:Act as the representative of MioDottore, providing dedicated consultancy, support, and effective solutions to clients.Enhance customer loyalty: Through targeted interventions, you will increase satisfaction and reduce churn risk.Promote the proper use of our products by offering tailored consulting, addressing client needs with customized proposals.Identify business opportunities by recognizing needs and presenting additional solutions.Identify and communicate any issues to our product team, contributing to the continuous improvement of our services.Collaborate with various internal teams (product, marketing, customer experience) to elevate customer satisfaction.Who We Are Looking For:We seek dynamic, enthusiastic individuals focused on professional growth. Ideally, you possess:Experience in customer success or post-sales rolesStrong dedication to customer support, enjoying taking care of clients and finding satisfaction in solving their problemsOrganizational skills to manage multiple objectives and deadlines.Familiarity with new technologies and a keen interest in the Health Tech sector.Good knowledge of English (B2 level).

Join our dynamic team at MSX International as a Customer Experience Specialist fluent in both French and Spanish, located in the beautiful city of Rome.In this role, you will be at the forefront of customer interactions, addressing inquiries, managing calls, and utilizing email to communicate effectively with our clients. Your primary responsibilities will include:Responding to customer inquiries through our ticketing system and phone calls;Ensuring high levels of customer satisfaction and conducting follow-ups;Adhering to company procedures and policies to maintain quality standards.

Join our team at Docplanner as a Customer Success Specialist, where you will play a crucial role in ensuring our clients achieve their desired outcomes with our services. You will be the voice of the customer, helping to resolve issues, provide training, and build strong relationships. Your expertise will help us to enhance our offerings and create an exceptional experience for all users.

We are seeking a dynamic and detail-oriented Events Specialist to join our team. In this role, you will be responsible for planning, organizing, and executing various events that enhance our brand visibility and engagement with clients and stakeholders. Your passion for event management, combined with your creative flair and exceptional organizational skills, will be key to your success.

Join our dynamic team as a Test Automation Specialist where you will play a pivotal role in enhancing our software quality through automated testing solutions. We are looking for a proactive individual with a passion for technology and a keen eye for detail to ensure our products meet the highest standards.

Join our dynamic team at Soprasteria as a Specialist in Tender Office. In this role, you will be pivotal in managing and coordinating tender processes, ensuring compliance with regulations and enhancing our competitive edge. Your analytical skills will be crucial as you assess tender requirements and contribute to the preparation of high-quality submissions.

About the Role airapps is hiring a People Operations Specialist in the Rome Metropolitan Area. This position supports core human resources activities and helps strengthen our workplace culture. The team values a proactive approach and welcomes those who care about building a positive environment.