About the job
Made by people who transform education
All positions at Arco are eligible for People with Disabilities.
Your Challenges:
- Act as a strategic partner to schools, serving as the primary reference for discussing vision, opportunities, and solutions.
- Monitor the complete customer loyalty cycle, ensuring satisfaction and results.
- Independently manage contract renewals and expansions.
- Identify and pursue new business opportunities (cross-sell and upsell) based on the school's needs.
- Support schools in adopting Arco's solutions, focusing on generating value and strengthening relationships.
- Serve as the integrated view point of the customer journey with Arco, monitoring satisfaction levels in pedagogical solutions and service.
- Act as the final escalation point to resolve critical relationship or service demands.
- Collaborate with internal teams, ensuring alignment between pedagogical, commercial, and operational fronts.
