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Customer Support Advisor

iliad-freeMarseille
On-site Full-time

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Qualifications

Ideal candidates will possess strong communication skills, a customer-oriented mindset, and the ability to work effectively in a fast-paced environment. Previous experience in customer support or a related field is a plus, but we welcome applicants who are eager to learn and grow with us. A proactive attitude and problem-solving skills are essential to excel in this position.

About the job

iliad-free seeks a Customer Support Advisor to join the team in Marseille. This position acts as the first point of contact for users, helping them navigate questions and resolve issues so they can use iliad-free’s services smoothly.

Key responsibilities

  • Answer customer questions by phone, email, or chat
  • Troubleshoot and resolve account, billing, or technical problems
  • Maintain iliad-free’s service standards in every interaction
  • Guide users through processes and provide clear, friendly support

Requirements

  • Clear and confident communication skills
  • Comfort assisting customers and working through issues
  • Interest in providing helpful, approachable service

This role is based onsite in Marseille.

About iliad-free

iliad-free is a leading telecommunications provider known for its innovative solutions and commitment to customer satisfaction. Based in Marseille, we pride ourselves on creating a vibrant workplace that encourages collaboration and professional growth. Join us and be a part of a company that values creativity and excellence!

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