About the job
At CurrencyFair, we are dedicated to transforming the global money transfer landscape. As a leading peer-to-peer currency exchange platform, we empower individuals and businesses to send and receive money internationally in a more convenient and cost-effective way. We invite passionate and skilled individuals to join our mission to challenge the traditional financial services sector. If you are enthusiastic about applying your expertise to help others save both time and money, we want to hear from you.
Our Customer Success team at CurrencyFair stands out as a premier group focused on assisting our customers with their everyday service requests, such as password resets, payment inquiries, and other account-related queries.
We operate 24/7 and are committed to delivering an exceptional experience for our team and our customers. Our approach emphasizes empathy and friendliness, whether communicating via phone or email. The CurrencyFair experience is defined by our success in ensuring that customers feel their issues are fully resolved before concluding their inquiries. Your performance and success metrics are directly tied to this commitment.
Joining our team provides you the opportunity to thrive in a growing, global environment that recognizes and rewards our people for delivering outstanding customer experiences that are positive, personalized, and memorable.
This is a hybrid position, requiring a minimum of 2 days per week in our Dublin office.
