Customer Support Associate

Gemini Trust Company, LLCTempe, Arizona

On-site Full-time

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Experience Level

Experience

Qualifications

Qualifications: Proven experience in a customer service role, preferably in the tech or finance industry. Excellent verbal and written communication skills in English. Ability to handle high volumes of inquiries and manage time effectively. Proficient in using customer support software, such as Zendesk. Strong problem-solving abilities with a focus on customer satisfaction. Ability to work collaboratively with cross-functional teams. Detail-oriented and self-motivated with a proactive approach to responsibilities.

About the job

About Gemini

Founded in 2014 by Cameron and Tyler Winklevoss, Gemini is a pioneering global platform in the crypto and Web3 space, providing a diverse array of user-friendly, reliable, and secure cryptocurrency products and services for individuals and institutions across more than 70 countries. Our mission is to usher in a new era of financial, creative, and personal freedom by offering trusted access to the decentralized future. We envision a world where cryptocurrency fundamentally transforms the global financial system, the internet, and money, creating enhanced choices, independence, and opportunities for everyone , bridging traditional finance with the burgeoning cryptoeconomy in a more open, equitable, and secure manner. As a publicly traded company, Gemini is uniquely positioned to accelerate this vision with increased scale, reach, and impact.

The Customer Support Department

Our Customer Support team consists of highly skilled professionals who are committed to delivering outstanding customer service. Each member plays a vital role in ensuring customers have a positive experience when reaching out for assistance, asking questions, or providing feedback. The team efficiently manages all incoming service requests and communications related to the exchange, ensuring prompt and effective support.

The Role: Customer Support Associate

As a Customer Support Associate at Gemini, you will be instrumental in providing exceptional customer service and ensuring the swift resolution of inquiries. You will be dedicated to delivering clear and effective support, accurately addressing customer needs, while upholding our high standards of service.

We seek a driven, self-motivated individual with strong interpersonal skills who thrives in a dynamic environment. The ideal candidate is exceptionally organized, detail-oriented, proactive, and eager to make an immediate impact by providing reliable and efficient support to our customers.

This position requires in-person attendance 5 days a week at our Tempe, AZ office.

About Gemini Trust Company, LLC

Gemini is a leading global cryptocurrency exchange founded by the Winklevoss twins, dedicated to providing secure, reliable, and user-friendly crypto services. With a focus on transparency and customer service, Gemini aims to redefine financial freedom and empower individuals and institutions in the digital economy.

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Customer Support Associate

Gemini Trust Company, LLC

Full-time|On-site|Tempe, Arizona

About Gemini Founded in 2014 by Cameron and Tyler Winklevoss, Gemini is a pioneering global platform in the crypto and Web3 space, providing a diverse array of user-friendly, reliable, and secure cryptocurrency products and services for individuals and institutions across more than 70 countries. Our mission is to usher in a new era of financial, creative, an…

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