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Experience Level
Entry Level
Qualifications
We are looking for candidates who possess:- Excellent verbal and written communication skills- Strong problem-solving abilities- Experience in customer service or support roles- Ability to work collaboratively in a team environment- Basic understanding of customer service software and tools
About the job
Alpha Insight Inc. seeks a Customer Support Manager based in Houston. This position leads the customer service team and ensures daily operations run smoothly. The main goal is to maintain high customer satisfaction across all interactions.
What you will do
Direct and support the daily work of the customer support team
Track team performance and assist in setting clear goals
Create and deliver training programs to strengthen skills and maintain consistency
Apply service practices that enhance the client experience
Collect customer feedback and use it to improve support processes
Collaborate with both customers and team members to foster a positive, solution-oriented environment
Requirements
Strong communication abilities
Background in leading or managing a customer support or service team
Interest in developing people and refining processes
Dedication to helping others and building positive relationships
About Alpha Insight Inc.
Alpha Insight Inc. is a forward-thinking company committed to providing innovative solutions and outstanding service. Our team thrives on collaboration and creativity, ensuring that we meet the diverse needs of our clients in a rapidly evolving market.
destinationknot seeks a Customer Support Specialist in Houston, Texas, with a focus on cruise travel. This position centers on assisting clients as they plan and enjoy their cruise experiences. The role requires strong communication skills and a customer-first mindset. Role overview This specialist acts as the main contact for cruise customers, providing gui…
Join our dynamic team at Alpha Insight Inc. as a Customer Support Specialist! In this role, you will be the first point of contact for our valued customers, ensuring that their queries and concerns are handled with the utmost care and professionalism. You will play a crucial role in maintaining our reputation for exceptional customer service.Your responsibilities will include responding to customer inquiries, resolving issues, and providing product information in a friendly and efficient manner. This is an exciting opportunity for individuals looking to start their career in customer service, where you will receive comprehensive training and support.
Full-time|$26/hr - $26/hr|On-site|Houston, Texas, United States
Become a Vital Part of Our Team!At DSI Systems, we boast over 40 years of expertise in sales enablement and tailored business solutions, consistently delivering enhanced value to our clients and partners. We are searching for dedicated individuals excited to thrive in the realms of sales and customer service. Our vibrant and fulfilling work environment enables you to grow alongside us while creating a meaningful impact.Position SummaryThe Retail Support Specialist (RSS) provides essential, hands-on support to AT&T customers within bustling national retail spaces. You will interact directly with customers and retail partners to address issues related to accounts, billing, devices, and services, often in high-pressure, fast-paced circumstances. Achieving success in this role demands excellent communication abilities, emotional resilience, a comfort level with technology, and the capacity to maintain composure, accuracy, and professionalism in a dynamic retail atmosphere. Essential Duties and Responsibilities: Customer SupportDeliver professional, friendly, and solution-oriented assistance to AT&T customers within national retail settings.Address inquiries regarding billing, account modifications, plan adjustments, device support, and service-related issues.Diagnose problems with wireless devices, network connectivity, and feature functionalities.Efficiently operate in high-traffic retail environments, consistently maintaining focus, professionalism, and service quality during peak periods and escalated situations. Retail Partner SupportServe as the AT&T subject-matter expert for retail employees and third-party labor partners.Act as the primary representative for AT&T with these partners, leading in-store support for escalated customer issues.Engage proactively with store leadership to resolve customer concerns, fostering partnership alignment, and ensuring a top-tier customer experience.Work Environment & Schedule Expectations Work is performed in a retail setting, requiring standing, walking, and active engagement on the sales floor for up to 8 hours daily.Flexibility to work various schedules, including evenings, weekends, and holidays, based on business needs.Comfortable working in busy, customer-centric environments with frequent interaction and problem-solving requirements.Operational ExcellenceSimultaneously navigate multiple systems while interacting with customers in real-time.Thoroughly and accurately document all customer interactions.Comply with company policies, regulatory requirements, and privacy standards.Meet or exceed performance indicators, including quality, efficiency, and customer satisfaction metrics.Implement and uphold approved planograms for mobile devices and signage.
About ARTIDIS ARTIDIS is an innovative clinical-stage health technology start-up headquartered in Basel, Switzerland. We are pioneers in developing the first nanomechanical biomarker for cancer diagnosis and treatment optimization. Our ARTIDIS nanotechnology platform seamlessly integrates various clinical data into the ARTIDISNET digital ecosystem, enabling healthcare professionals to drastically reduce diagnostic timelines, ultimately benefiting both patients and the healthcare system. ARTIDIS empowers medical experts to craft personalized cancer treatment strategies tailored to each patient’s unique needs and desired outcomes. Job Purpose The Customer Experience and Application Expert plays a crucial role in the medical device sector, utilizing their specialized knowledge and experience to drive project success. This position is integral in formulating and executing operational strategies that uphold the highest standards of quality and regulatory compliance. Candidates should be prepared for 100% on-site work with 50% travel required between the USA and Europe. Duties and Responsibilities Conduct pre-clinical and clinical research to analyze the nanomechanical properties of solid tumors.Devise innovative protocols and methodologies for sample preparation, including the establishment of measurement standards and the design of specimen holders.Continuously enhance and execute measurement protocols at customer locations and within the ARTIDIS facility.Generate technical documentation, including study reports, work instructions (WIs), and test plans, ensuring adherence to FDA regulations and ISO quality standards.Provide adaptable, on-site support to customers and study coordinators, accommodating hospital schedules as necessary.Refine data analysis procedures, perform statistical analyses, and implement analytical validation tests.Validate the functionality of new measurement devices on biological samples at customer sites.Deliver scientific and technical support to clients, ensuring optimal performance and usability of ARTIDIS products.Facilitate education and training for customers and medical staff to improve the effectiveness and usability of ARTIDIS products.Gather and document user requirements and feedback to contribute to ongoing product enhancements.Regularly visit hospital and customer sites to maintain a strong presence, support workflows, and strengthen customer relationships.
As the Agency Support Specialist at Leavitt Group, you will be the welcoming face of our organization, ensuring a professional and cordial experience for all visitors, callers, and clients. You will play a vital role in managing our main phone line, overseeing incoming and outgoing mail, supporting our marketing documentation within the Agency Management System (AMS), and assisting with various administrative tasks as assigned by the COO.Key ResponsibilitiesFront Desk & CommunicationProfessionally answer, screen, and route incoming calls on our main line.Greet and assist visitors, clients, and vendors, promptly notifying relevant staff of their arrivals.Maintain a clean, organized, and welcoming reception area.Mail & Office CoordinationReceive, sort, and distribute mail and packages efficiently.Prepare and send outgoing mail and shipments.Coordinate with delivery services and vendors as required.Administrative & Marketing SupportDocument and track marketing activities in the AMS as directed.Ensure accurate record-keeping and timely data entry.Assist with filing, scanning, copying, and preparing documents.General SupportProvide administrative support to leadership and staff as needed.Assist with special projects and other tasks as they arise.Maintain confidentiality of sensitive information consistently.
Company OverviewAt OptiSigns, a dynamic tech firm based in Houston, we are on a mission to establish ourselves as the leading digital signage platform worldwide. Our rapidly growing team is dedicated to fostering innovation, collaboration, and outstanding customer service. As we expand, we seek an enthusiastic, tech-savvy self-starter to join our Customer Success team, focusing on Billing, Accounts Payable (A/P), and Accounts Receivable (A/R) support. If you are a proactive problem-solver who thrives in a fast-paced environment and desires to advance within a technology-driven company, this is your chance.The RoleAs a member of the Customer Success – Billing (A/P & A/R) team, you will play a crucial role at the crossroads of customer care, billing operations, and technical support. This hybrid position merges financial precision with exceptional service, ensuring that our customers receive comprehensive support from invoicing to issue resolution. Your technical expertise will enable you to swiftly adapt to tools, automate tasks, and enhance internal processes.Primarily engaging with B2B clients, your professionalism, responsiveness, and clear communication will be paramount. You will regularly conduct phone and video calls to resolve billing issues, guide clients through payment processes, and coordinate with vendors or internal teams. Balancing financial responsibilities with customer interactions will be essential to your success.Key ResponsibilitiesCustomer Billing Support: Provide accurate and professional responses to customer billing inquiries.Accounts Receivable (A/R): Issue and distribute invoices, track payments, and follow up on overdue balances.Accounts Payable (A/P): Assist in processing vendor payments, ensuring accuracy and timely completion.Reconciliation: Regularly reconcile transactions to maintain clean and accurate records.Technical Assistance: Utilize internal tools and platforms (e.g., CRMs, invoicing systems) to support customers and team operations; recommend or implement automation where feasible.Customer Success Collaboration: Partner closely with Customer Success Managers to meet clients’ financial needs and resolve issues promptly.Documentation & Process Improvement: Maintain organized records and contribute to improving billing and financial processes as we scale.Cross-Functional Support: Occasionally assist with general administrative, financial, or technical tasks to support the broader team.
destinationknot delivers coordination-focused services, helping clients with reservations, scheduling, and guest support. The team values clear organization and open communication, aiming to create positive experiences for every client. Role overview The Remote Reservations & Guest Support Specialist manages reservations, responds to scheduling inquiries, and maintains accurate records. This fully remote position serves clients across the United States and involves regular interaction with guests and administrative support tasks. Attention to detail and strong communication are central to the role. What you will do Assist with reservation requests, confirmations, and schedule updates Respond to guest questions through email, phone, and messaging platforms Keep records, calendars, and service documentation current Track timelines to ensure prompt processing of changes and confirmations Support guests to enhance their experience Follow established workflows and quality standards Work with team members to support daily operations Requirements Strong customer service and communication skills Attention to detail and solid organizational abilities Comfortable handling multiple tasks in a remote environment Basic computer skills and willingness to learn new systems Professional, reliable, and responsive work style Experience in guest services, reservations, customer support, hospitality, or administrative roles is a plus but not required Work environment and schedule Fully remote position Flexible scheduling may be available Includes comprehensive training and ongoing support Why join destinationknot? Remote work flexibility Supportive and structured team culture Clear expectations and established processes Opportunities to build coordination and guest support skills Candidates who meet the listed requirements are encouraged to apply. destinationknot will reach out to selected applicants regarding the next steps in the hiring process.
Full-time|Remote|Remote — Houston, Texas, United States
NoGigiddy is at the forefront of the on-demand staffing and recruiting sector, seeking an enthusiastic and customer-oriented Remote Customer Success Specialist to enhance our dynamic team. In this pivotal role, you will ensure the success and satisfaction of our gig workers by providing outstanding support and guidance throughout their experience with NoGigiddy. Our cutting-edge platform connects gig workers with various local businesses, and you will play a vital role in revolutionizing the gig staffing industry while positively impacting the lives of gig workers across the nation.At NoGigiddy, we are committed to fostering the success and well-being of our gig workers by offering reliable earning opportunities and comprehensive support services. As a Remote Customer Success Specialist, you will be an integral part of our mission to empower gig workers and drive their growth and success. Join us and experience a workplace that values collaboration, innovation, and a relentless pursuit of excellence.Responsibilities Serve as the primary point of contact for gig workers, delivering guidance and support throughout their journey with NoGigiddy. Proactively engage with gig workers to understand their needs, aspirations, and challenges while identifying opportunities for growth and success. Respond promptly and accurately to gig workers' inquiries, concerns, and issues through email, chat, and phone. Collaborate closely with other departments to ensure a seamless experience for gig workers. Maintain detailed records of customer interactions and provide regular updates and reports to the management team. Contribute to the development and enhancement of our customer success strategies and processes. Identify and escalate complex or unresolved issues to the appropriate internal teams for resolution. Stay informed about industry trends and best practices to continually improve the customer success experience.
Role overview Alpha Insight Inc. seeks a Customer Support Manager based in Houston. This position leads the customer service team and ensures daily operations run smoothly. The main goal is to maintain high customer satisfaction across all interactions. What you will do Direct and support the daily work of the customer support team Track team performance and assist in setting clear goals Create and deliver training programs to strengthen skills and maintain consistency Apply service practices that enhance the client experience Collect customer feedback and use it to improve support processes Collaborate with both customers and team members to foster a positive, solution-oriented environment Requirements Strong communication abilities Background in leading or managing a customer support or service team Interest in developing people and refining processes Dedication to helping others and building positive relationships
At OptiSigns, we are driven by a bold vision: to emerge as the leading digital signage platform worldwide, outpacing our competitors and spearheading innovation in the industry. As a vibrant and rapidly growing company, we are at the forefront of digital signage technology. Joining our team presents a unique opportunity to significantly impact our customers' success while advancing your own career.Your Role: As a SaaS Customer Success Specialist, you will play a pivotal role in our mission, merging technical know-how with exceptional customer service to provide an unparalleled experience. This position is tailored for early-career professionals eager to learn, advance, and contribute meaningfully. Your responsibilities will include:Product Demonstrations: Conducting engaging and informative product demos to highlight our innovative digital signage solutions.Client Onboarding: Facilitating a smooth transition for new customers, ensuring they have the necessary support and tools for success.Troubleshooting & Technical Support: Collaborating with customers to resolve technical challenges, enhancing your problem-solving skills and expanding your understanding of digital signage and A/V systems.Customer Relationship Management: Utilizing CRM and ticketing systems to maintain organized and efficient customer interactions, fostering high satisfaction and retention levels.Investment Guidance: Assisting customers in making informed, strategic decisions regarding their digital signage projects, regardless of their business size.
Join our team as a Remote Customer Support Representative, where you will play a pivotal role in delivering exceptional service to our diverse clientele. Your responsibilities will include addressing customer inquiries, providing effective solutions, and ensuring a positive customer experience. This position offers the flexibility of remote work, allowing you to balance your professional and personal life.
RR Donnelley seeks an Office Services Support Specialist for its Houston location. This position plays a hands-on role in daily office operations, working closely with staff to maintain a well-organized and efficient workplace. Main responsibilities Keep an eye on office supplies and restock when needed Sort incoming mail and distribute it to the appropriate recipients Maintain cleanliness and order in shared areas By handling these daily tasks, this role helps ensure the office runs smoothly and supports a positive atmosphere for everyone.
Job Purpose:The Contracts Specialist is dedicated to delivering exceptional customer experiences. This role involves managing orders efficiently and accurately according to quotes for both standard and tailored solutions. The specialist will proactively engage with customers, collaborate closely with the sales and operations teams, and address a variety of customer inquiries to ensure satisfaction through interdepartmental collaboration and issue resolution.Key Responsibilities:Provide outstanding customer service and maintain high levels of customer satisfaction.Ensure data integrity and maintain accurate records.Identify and maximize new business opportunities with existing customers through value-added selling techniques.Respond promptly and professionally to all customer inquiries within agreed timelines.Utilize established procedures to resolve routine problems efficiently.Manage customer orders using the company’s Material Requirements Planning (MRP) system, including processing changes and handling inquiries.Prepare and submit status reports as required by customers.Oversee documentation requirements for orders to guarantee necessary approvals support Rotork's delivery commitments.Negotiate and liaise with customers, internal departments, and factories concerning order fulfillment and special requests.Collaborate with the Quality department to investigate customer and quality complaints, ensuring expectations are managed through to resolution.Clarify delivery schedules and address production and delivery delays, ensuring effective communication with customers and resolution of issues.
Join our dynamic team at Rotork as a Contracts Specialist, where you will play a crucial role in supporting our sales operations across the Americas. You will be responsible for the management and negotiation of contracts, ensuring legal compliance, and fostering strong relationships with clients. Your expertise will help us streamline processes and enhance customer satisfaction. If you are detail-oriented, have strong analytical skills, and thrive in a fast-paced environment, we encourage you to apply!
We are seeking a dynamic and experienced Customer Service Manager to join our team at Oldcastle Building Envelope in Houston, TX. In this pivotal role, you will oversee our customer service operations, ensuring that our clients receive outstanding support and service.Your responsibilities will include managing customer service representatives, developing training programs, and implementing strategies to improve customer satisfaction. You will also handle escalated customer issues and work closely with other departments to enhance service delivery.
Role Overview Talan is looking for a Front Office Application Support Specialist to join its Houston team in the energy trading sector. This position focuses on supporting front office applications that drive daily trading operations. What You Will Do Monitor the performance of front office applications and respond to technical issues as they arise. Troubleshoot incidents and work with relevant teams to implement effective solutions. Assist with application upgrades, ensuring minimal disruption to trading activities. Deliver user training to help staff get the most out of key applications. Collaborate with stakeholders to gather feedback and recommend or implement system enhancements. Collaboration and Impact This role works closely with traders, IT teams, and business stakeholders to keep systems running smoothly and adapt to changing business needs within energy trading.
Job OverviewAs a Customer Service Representative at PulseMediaNL, you will be the face of our company, embodying our dedication to exceptional customer experience. Your primary responsibility will be to assist customers throughout their engagement with us, addressing inquiries, offering guidance, and ensuring they fully utilize our services.This position is perfect for an individual who is compassionate, solution-focused, and excels in a dynamic, technology-driven environment.Your ResponsibilitiesCustomer Interaction & SupportPromptly respond to customer inquiries through email, chat, and phone with professionalismProvide clear and precise information regarding products, services, and proceduresEnsure every customer interaction is positive, helpful, and contributes to customer satisfactionProblem SolvingEffectively investigate and resolve customer issues, escalating to management when necessaryTake full ownership of customer concerns from initial contact through to resolutionFollow up with customers to guarantee satisfaction and resolutionEnhancing Customer ExperienceIdentify recurring customer issues and communicate findings with internal teamsAssist in the enhancement of support processes and the overall customer journeyMaintain accurate records of customer interactions using internal systemsTeam CollaborationCollaborate with Sales, Operations, and Product teams to meet customer needsSupport internal initiatives aimed at improving customer satisfaction and retention
Join our dynamic team at alphabeinsightinc as a Customer Service Representative! We are looking for enthusiastic individuals who are passionate about providing exceptional support to our clients. In this role, you will be the first point of contact for our customers, assisting them with inquiries, resolving issues, and ensuring a seamless experience.As a key member of our customer service team, you will be responsible for:Handling customer inquiries via phone, email, and chat.Providing accurate information and solutions to customer problems.Maintaining customer satisfaction and fostering strong relationships.Collaborating with other departments to enhance service delivery.
Dane Street LLC is actively seeking to expand our esteemed panel of orthopedic surgery experts. As a national Independent Review Organization, we cater to a diverse and robust legal clientele. With our recent growth, we are in search of qualified physicians to join our panel and assist with Texas Contra-Affidavit and expert witness requests. This opportunity not only provides supplemental income but allows you to manage your caseload according to your availability and preferences. Our physicians operate as independent contractors (1099) and are compensated on a per-case basis.Essential Qualifications:To qualify as a Physician Reviewer/Advisor in support of Dane Street Legal Services IMEs, candidates must possess an active Texas medical license, current practice, and board certification in Orthopedic Surgery. The selected expert will be tasked with reviewing medical records, addressing clinical inquiries, evaluating the medical necessity of treatments, and considering customary charges for services. Familiarity with the Counter-Affidavit process, including deposition and trial expertise, is highly preferred. Proficiency in applying CPT codes in conjunction with customary rates and state fee schedules is crucial.Key Responsibilities:Review medical records and complete the Counter-Affidavit process based on clinical expertise and Texas practice standards, addressing all relevant inquiries and fee concerns.Timely provide any criteria used in the review along with the report.Ensure cases are returned by the specified due date and time.Address additional clarifications, including addenda (with extra compensation), and respond to client inquiries as necessary.Benefits:Significant opportunity for supplemental income.Flexible scheduling with predictable working hours tailored to your availability.No doctor-patient relationship is established, ensuring advisory-only opinions.Enhance your industry expertise, contributing to your medical practice with in-depth medical necessity and utilization review knowledge.Grow your credentials in Independent Medical Exams and physician advisory services.No-show and late cancellation fees to protect your time.All cases are fully prepared, ensuring streamlined workflows, complimentary transcription services, and access to a user-friendly work portal.
Domino's Pizza in Houston is looking for a Customer Service Representative to join the team. This position centers on helping customers place orders, answering questions, and making sure each guest has a positive experience from the moment they call or walk in. Main responsibilities Accurately take customer orders, both in person and over the phone Respond to customer inquiries and resolve questions promptly Contribute to a friendly, welcoming atmosphere in the store Assist with daily store operations to keep things running smoothly Role focus This role emphasizes clear communication, attention to detail, and a helpful attitude throughout each shift. Team members support both customers and coworkers to create a positive Domino's experience in Houston.
