Customer Support Manager

VersatermOttawa, Ontario, Canada

On-site Full-time

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Experience Level

Manager

Qualifications

Proven experience in customer support management or a related field. Strong leadership and team management skills. Excellent communication and interpersonal abilities. Ability to analyze data and implement process improvements. Proficiency in customer support software and tools.

About the job

We are seeking a dynamic and results-driven Customer Support Manager to lead our customer support team at Versaterm. In this role, you will be responsible for enhancing the customer experience by implementing effective strategies, managing support operations, and ensuring the team meets service level agreements.

Your leadership will be crucial in fostering a customer-first culture and empowering team members to deliver exceptional service.

About Versaterm

Versaterm is a leading provider of innovative software solutions for the public safety sector. Our commitment to delivering excellence has positioned us as a trusted partner for organizations across North America. Join us to be part of a collaborative and forward-thinking environment that values creativity and customer satisfaction.

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Student Support and Operations Officer

International Business University

Full-time|CA$55K/yr - CA$65K/yr|On-site|Ottawa, Ontario

Role overview The Student Support and Operations Officer at International Business University works full-time in Ottawa, Ontario, within the Registrar Office. This position reports to the Sr. Manager Student Success and offers a salary range of $55,000.00 to $65,000.00 per year. The role is designed to support students and maintain smooth campus operations. …

Apr 24, 2026

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Manager, Global Support Operations

Assent

Full-time|On-site|Ottawa

As the Manager of Global Support Operations at Assent, you will play a pivotal role in leading our team to deliver exceptional customer service on a global scale. Your responsibilities will include overseeing operational processes, ensuring alignment with company objectives, and enhancing service delivery through innovative solutions. We are looking for a dynamic leader who can inspire their team and drive initiatives that improve customer satisfaction and operational efficiency.

Apr 8, 2026

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Operation Centre Support at gdmsi | Ottawa

gdmsi

Full-time|On-site|Ottawa

gdmsi is seeking an Operation Centre Support team member in Ottawa. This entry-level position helps ensure daily operations run smoothly and supports the ongoing delivery of services. Key responsibilities Assist with routine tasks that help maintain reliable service Support colleagues with operational needs as they come up Monitor the operation centre and help respond to issues Who will succeed in this role Entry-level candidates interested in operations and service support People who enjoy working with others in a collaborative environment Those ready to learn and contribute to a busy team This role is based in Ottawa.

Apr 21, 2026

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Student Employment Program

House of Commons Canada

Full-time|On-site|Ottawa

Join the House of Commons Canada as part of our Student Employment Program, where you can gain invaluable experience while contributing to the democratic process. This full-time entry-level position offers students a unique opportunity to work in a dynamic and collaborative environment, helping to support various initiatives within the Parliament.

Dec 30, 2025

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Student Employment Program - Full-Time Opportunity

House of Commons Canada

Full-time|On-site|Ottawa

Join the House of Commons Canada as a part of our dynamic Student Employment Program. This full-time program is designed for students looking to gain valuable experience in a professional environment. You will have the opportunity to contribute to various projects while developing your skills and networking with professionals.

Dec 30, 2025

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Co-op Students – Various Positions

House of Commons Canada

Full-time|On-site|Ottawa

Are you a motivated student looking for a dynamic co-op opportunity? Join the House of Commons Canada, where you can gain valuable experience while contributing to the legislative process. In these various positions, you will work alongside dedicated professionals, enhancing your skills in a collaborative and supportive environment.

Dec 30, 2025

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Red Bull Student Marketeer at Red Bull | Ottawa

Red Bull GmbH

Internship|On-site|Ottawa

Join the dynamic team at Red Bull as a Student Marketeer at the University of Ottawa! This unique role allows you to act as a brand ambassador, engaging with fellow students and promoting the Red Bull brand through innovative marketing strategies. You will have the opportunity to create buzz and excitement on campus, connecting with the student community through events, social media, and direct interactions.

Mar 3, 2026

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Co-op Student Opportunities - Multiple Positions Available

House of Commons Canada

Full-time|On-site|Ottawa

Join the House of Commons Canada as a Co-op Student in various positions across our dynamic departments! This is an exciting opportunity for students to gain valuable work experience, contribute to meaningful projects, and develop your skills within a collaborative environment.As a Co-op Student, you will work closely with experienced professionals and engage in hands-on projects that align with your field of study. This program is designed to provide you with the tools and knowledge necessary to succeed in your future career.

Dec 30, 2025

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Red Bull Student Marketeer - Carleton University

Red Bull GmbH

Part-time|On-site|Ottawa

Join the dynamic team at Red Bull as a Student Marketeer at Carleton University! This part-time opportunity is perfect for energetic students who are passionate about brand promotion and community engagement. As a Student Marketeer, you will be responsible for driving brand awareness, engaging with fellow students, and executing innovative marketing strategies to elevate the Red Bull brand on campus.

Mar 24, 2026

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Lead Central Office Installer/Technician

CoServe Global Solutions

Contract|$25/hr - $35/hr|On-site|Ottawa

Join our esteemed partner in Canada as a Lead Central Office Installer! We are seeking experienced professionals with a strong background in test and turn-up deployments. This opportunity will allow you to lead the installation of Ciena 6500/4200 platforms across Canada.This long-term contract offers extensive work opportunities, and your travel expenses will be fully covered, including a daily per diem of $100-$150 for lodging and meals.If you possess expertise as a Lead Installer with Ciena Equipment, we encourage you to apply today!Pay ranges from $25 to $35 per hour, based on experience and skills.Key Responsibilities:• Installation of Ciena 6500 platforms• Travel to various customer sites• Conduct testing on diverse signaling platforms including PBX, DS-0 to DS-3, and DWDM• Deliver exceptional customer service, addressing escalations professionally• Mentor junior technicians and lead testing teams to achieve project objectives• Manage inventory of materials and assist with inventory control• Perform equipment power verification and acceptance testing• Identify and troubleshoot faults to ensure customer satisfaction• Meet project deadlines while maintaining quality standards• Generate test reports and documentation as needed• Work with detailed engineering drawings and layout diagrams• Undertake other related duties as assigned

Jul 8, 2015

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Operations Manager

JYSK Canada

Full-time|On-site|Ottawa

Join JYSK Canada as an Operations Manager and lead our dynamic team to optimize operational efficiency and enhance customer satisfaction. In this role, you will be responsible for overseeing daily operations, implementing effective strategies, and ensuring that our standards are met consistently.You will work closely with various departments to streamline processes, manage resources effectively, and drive productivity. Your leadership will be crucial in fostering a collaborative work environment and achieving our business objectives.

Apr 10, 2026

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Technical Support Architect

assent

Full-time|On-site|Ottawa

As a Technical Support Architect at Assent, you will be at the forefront of providing exceptional technical assistance and solutions to our clients. Your expertise will play a crucial role in ensuring customer satisfaction and the successful integration of our products. You will troubleshoot complex issues, collaborate with engineering teams, and guide customers through technical challenges.

Apr 6, 2026

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Support Documentation Manager

Fullscript

Full-time|On-site|Ottawa, ON

Join Fullscript as a Support Documentation Manager, where you will play a pivotal role in enhancing our customer support experience through comprehensive and user-friendly documentation. You will lead a team focused on creating and maintaining high-quality resources that empower our users and streamline support processes.

Mar 3, 2026

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Technical Support Specialist I

Versaterm

Full-time|On-site|Ottawa, Ontario, Canada

About VersatermVersaterm is a leading provider of innovative public safety solutions, committed to transforming how agencies serve their communities. Established in 1977, we have developed a robust ecosystem of intuitive tools tailored for public safety agencies, forensic laboratories, court systems, educational institutions, and various organizations. Our strategic focus on purposeful integrations and selective growth enhances workflows, enabling our clients to operate more efficiently and deliver superior service while achieving equitable outcomes.We pride ourselves on our culture of innovation, expertise, and an unwavering dedication to customer success. As we continue to expand our ecosystem, you will have the chance to contribute to solutions that bolster community safety and redefine the landscape of public safety technology. If you are driven by a passion for making a positive impact, we invite you to connect with us.The RoleThe Technical Support Specialist I provides essential Tier 1 technical support, acting as the initial point of contact for customers facing software-related issues. This role emphasizes the rapid resolution of common technical problems while maintaining Tier 0 self-service resources and escalating more complex matters to Tier 2 support specialists.Key ResponsibilitiesAct as the initial point of contact for technical support, addressing common user error-related queries.Facilitate password resets and assist with straightforward software installations.Troubleshoot basic network and printer connectivity issues.Conduct initial triage of more complex network connectivity and server problems for escalation.Document all customer interactions and solutions within the ticketing system.Identify trends in recurring issues to enhance Tier 0 self-service resources.Escalate issues requiring intermediate-level support to Tier 2 specialists.Contribute to the development of FAQ documentation and knowledge base articles for common problems.Recognize gaps in self-service resources based on frequent Tier 1 inquiries.Test and validate online tutorials and self-help tools.Participate in an on-call rotation for after-hours support.Perform additional duties as assigned to support team objectives and departmental needs.

Apr 1, 2026

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Support Specialist II - Hybrid

Versaterm

Full-time|Hybrid|Ottawa, Ontario, Canada

The Company Versaterm is a leading global solutions provider dedicated to enhancing public safety. Since our inception in 1977, we have developed a suite of intuitive tools that empower public safety agencies, forensic labs, court systems, educational institutions, and various organizations to better serve their communities. Our mission is to seamlessly integrate cutting-edge technology with a strategic growth approach that optimizes workflows, ensuring our clients achieve greater operational efficiency and deliver just outcomes.Driven by innovation and expertise, our teams are deeply committed to customer success. As we expand our ecosystem of solutions, you will play a pivotal role in advancing community safety and shaping the future of public safety technology. If you have a passion for making a positive impact, we invite you to connect with us.The RoleThe Support Specialist II – Hybrid is responsible for delivering Tier 2 technical support and user enablement with a solid understanding of both areas. This role involves diagnosing hardware issues, resolving system performance challenges, implementing complex features, and customizing workflows for clients requiring both technical solutions and advanced usage optimization.What You'll Do· Diagnose and troubleshoot hardware issues and system performance problems· Manage user access permissions across various systems· Conduct initial investigations into backend database and logic issues· Collaborate with technical teams while maintaining ownership of support tickets· Implement complex features tailored to specific customer workflows· Customize solutions through technical configuration and process optimization· Provide personalized training on both technical and functional aspects of our systems· Create detailed documentation for technical setups and best practices· Address issues that require both technical fixes and user education· Analyze problems to identify root causes (technical defects vs. knowledge gaps)· Develop solutions that enhance system configuration and user adoption· Offer comprehensive support for integration challenges· Document resolutions including technical steps and usage guidance· Participate in an on-call rotation for after-hours support· Undertake other related duties as needed to support team objectives and departmental goals

Apr 13, 2026

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Senior IT Support Specialist

Orion Innovation

Full-time|On-site|Ottawa, Ontario, Canada

Orion Innovation is a distinguished, award-winning global provider of business and technology services. Our expertise lies in facilitating transformative business changes and product development through innovative digital strategies, exceptional user experiences, and robust engineering solutions. We pride ourselves on our agility, scalability, and maturity, which enables us to serve a diverse array of clients across various sectors, including financial services, telecommunications, consumer products, automotive, industrial automation, life sciences, e-commerce, and education.Position OverviewWe are in search of a detail-oriented Senior IT Support Specialist who possesses a deep understanding of contemporary IT practices. Your role will involve effectively managing support requests, troubleshooting issues, and identifying recurring problems to implement sustainable solutions. We encourage creativity and independence, particularly in enhancing workflows, documentation, and user experiences.Key ResponsibilitiesDeliver on-site assistance through desk-side troubleshooting, walk-up support, and meeting room/conference assistance at our Kanata office.Triage and resolve issues related to hardware, operating systems, networks, and applications while maintaining clear documentation.Provision, configure, and manage laptops using Microsoft Intune; oversee onboarding/offboarding processes and inventory management.Utilize ticketing systems and device management tools to ensure predictable resolution timelines.Continuously enhance documentation and user experience across IT services.

Apr 24, 2026

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User Enablement Support Specialist I

Versaterm

Full-time|On-site|Ottawa, Ontario, Canada

About VersatermAt Versaterm, we are on a mission to revolutionize public safety solutions. Established in 1977, our innovative ecosystem of user-friendly tools empowers public safety agencies, forensic labs, court systems, educational institutions, and more. We prioritize purposeful integrations and strategic growth to enhance operational efficiency and deliver just outcomes for the communities we serve.Our culture thrives on innovation and a steadfast commitment to customer success. As we expand our offerings, we welcome passionate professionals eager to contribute to the future of public safety technology. Join us in making a significant impact!The RoleAs a Support Specialist I - User Enablement, you will provide essential Tier 1 support to users, showcasing foundational expertise in operational assistance. You will assist users with fundamental software features, navigation, and direct them to valuable resources while maintaining self-service materials.Your ResponsibilitiesRespond to common inquiries regarding software functionality.Guide users through basic software navigation and feature discovery.Direct users to relevant documentation and knowledge base articles.Clarify features and standard workflows.Assist in user account setup and configuration.Recognize when to escalate issues to Tier 2 support.Document FAQs for self-service resource development.Contribute to the creation of FAQ documentation and knowledge base articles.Help develop interactive guides and product tours.Monitor community forums to identify common user questions.Create basic how-to guides for user functionality.Participate in an on-call rotation for after-hours support.Perform additional duties to support team goals and organizational priorities.Your QualificationsA degree or diploma in Business, Information Systems, or a related field, or equivalent experience.0-2 years of experience in a customer support or training role.Basic expertise in software applications and workflows.Excellent verbal and written communication skills.

Apr 1, 2026

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Customer Support Manager

Versaterm

Full-time|On-site|Ottawa, Ontario, Canada

We are seeking a dynamic and results-driven Customer Support Manager to lead our customer support team at Versaterm. In this role, you will be responsible for enhancing the customer experience by implementing effective strategies, managing support operations, and ensuring the team meets service level agreements.Your leadership will be crucial in fostering a customer-first culture and empowering team members to deliver exceptional service.

Apr 8, 2026

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Workstation Support Technologist - Corporate Services Group

Canadian Bank Note Company

Full-time|On-site|Ottawa

Key ResponsibilitiesOversee the provisioning and deprovisioning of IT endpoint equipment through automated processes and third-party service providers.Execute advanced troubleshooting and support for hardware and operating systems, including component-level diagnostics and replacements.Adapt and enhance workstation OS configurations to satisfy security and user requirements, involving in-depth troubleshooting and security hardening techniques.Deploy, patch, upgrade, and maintain corporate standard software applications utilizing Microsoft Endpoint Management tools and handle complex software packaging tasks.Deliver remote and deskside technical support services, including training for end-users.Collaborate with other IT departments to resolve issues and manage routine operations.Administer and optimize Active Directory/Azure Active Directory, Intune, Autopilot, Device Records, and the Corporate Software Portal.Perform software packaging and wrapping for automated software provisioning via Autopilot and Intune.Utilize scripting and PowerApps to streamline automation and reporting tasks as needed.Play a crucial role in managing our AD/AAD identity providers, including users and groups.Employ advanced knowledge of Office365 applications (e.g., SharePoint) to assist customers in leveraging modern technology for their business needs.Provide expert-level support for SaaS technologies and manage conferencing systems and mobile hardware standards.Undertake various other relevant duties and responsibilities.

Feb 11, 2026

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Technical Support Specialist I (RMS/MRE)

Versaterm

Full-time|On-site|Ottawa, Ontario, Canada

About UsAt Versaterm, we are dedicated to enhancing public safety through innovative solutions. Since our inception in 1977, we have built a comprehensive suite of tools tailored for public safety agencies, forensic laboratories, court systems, educational institutions, and more. Our focus on seamless integrations and strategic growth enables our clients to optimize their operations, deliver superior service, and achieve equitable outcomes.Our team is propelled by creativity, expertise, and an unwavering dedication to customer satisfaction. As we continue to expand our offerings, you will have the opportunity to play a pivotal role in developing solutions that bolster community safety and redefine public safety technology. If you’re excited about making a significant impact, we want to hear from you!The PositionThe Technical Support Specialist I serves as the primary contact for technical assistance, providing Tier 1 support to customers encountering software-related issues. This role emphasizes quick resolution of common technical problems while managing self-service resources and escalating more complex issues to Tier 2 specialists.Your ResponsibilitiesAct as the initial point of contact for technical support, addressing common user errors.Facilitate password resets and assist with basic software installations.Troubleshoot straightforward network connectivity and printing issues.Perform initial assessments of more intricate network and server problems for escalation.Document all customer interactions and resolutions in the ticketing system.Recognize patterns in common issues to enhance Tier 0 self-service resources.Escalate moderately complex issues to Tier 2 specialists.Contribute to FAQ documentation and knowledge base articles for frequent inquiries.Identify gaps in self-service resources based on recurring Tier 1 questions.Test and validate online tutorials and self-help tools.Participate in an on-call rotation for after-hours support.Execute other related tasks as assigned to meet team objectives and departmental priorities.Your QualificationsA diploma or degree in Information Technology, Computer Systems, Network Administration, or a related field (or equivalent professional experience).0–2 years of experience in technical support, help desk, or a related IT role.

Apr 13, 2026

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