Customer Support Operations Team Lead

About Us At Riskified, we empower businesses to fuel their ecommerce growth by mitigating risks. Our platform is trusted by some of the largest global brands and publicly traded companies, offering guaranteed protection against chargebacks and combating fraud and policy abuse at scale, all while enhancing customer retention. With a dedicated team of ecommerce risk analysts, data scientists, and researchers, our AI-driven fraud and risk intelligence platform analyzes individual interactions to deliver real-time decisions and robust identity-based insights. We proudly partner with leading companies across various industries, including Acer, Gucci, Lorna Jane, and GoPro. We thrive in a collaborative environment, working alongside talented individuals to build products that truly matter. Our mission-driven approach provides us with a sense of purpose and a lasting impact, which is why we choose to be part of Riskified every day. About the Role We are seeking a Web Development Team Lead to oversee and enhance our global, multilingual marketing website built on WordPress. This position straddles the realms of marketing, branding, and technology, with accountability for the website's performance, scalability, and reliability across diverse regions and languages.In this hands-on leadership role, you will guide a small web development team, contribute directly to code, and set the technical vision for building, shipping, testing, and scaling our marketing web platform. You will collaborate closely with Marketing, Design, and external partners to deliver an exceptional digital experience while fostering the technical growth of the team. What You'll Be Doing Technical Ownership & Delivery Take full ownership of the global marketing website, focusing on architecture, performance, security, scalability, and reliability. Design, develop, and maintain WordPress sites using Bedrock and Sage with Laravel-based architecture principles. Build and manage custom Gutenberg blocks and reusable components. Lead technical planning and execution for new features, integrations, and growth experiments. Optimize site performance, SEO, accessibility, and Core Web Vitals metrics. Ensure high availability through monitoring, maintenance, and incident response. Team Leadership & Growth Lead and mentor a web development team with a focus on continuous improvement and technical excellence.

Role overview Speechify is hiring a Tech Lead in Lisbon to manage the Web Core Product and Chrome Extension. This position centers on leading a team of developers, shaping the technical direction, and maintaining a high standard for user experience and feature reliability. What you will do Guide and support a development team focused on the web core product and Chrome extension. Ensure features are reliable and user experiences meet high standards. Help define product direction in a competitive market. Requirements Strong technical background relevant to web products and browser extensions. Experience leading or mentoring developers. Ability to drive product quality and direction. Based in Lisbon, Portugal.

Are you ready to lead, innovate, and transform the sleep industry?Welcome to Emma – The Sleep Company. Established in 2015, we've rapidly grown to become the largest direct-to-consumer sleep brand globally, with a presence in over 35 countries and more than 25 retail locations across Europe. Our products, praised by top consumer organizations across EMEA, APAC, and the Americas, are designed to provide unparalleled sleep comfort, empowering our customers to wake up rejuvenated every day. At Emma, we foster a community of intelligent and motivated individuals, bound together by a robust culture of collaboration, teamwork, and knowledge sharing. We embrace ambitious thinking, take ownership, and are encouraged to make a significant impact. Through hands-on experiences, mentorship, and continuous learning, we propel our personal and collective growth. With team members hailing from over 60 nationalities and offices in multiple regions, our diverse perspectives enhance our workplace culture. Are you ready to help us redefine the future of sleep? Let's make it happen!We are seeking a people-centric leader to head our IT Operations team. You will lead a diverse group of approximately 10 IT professionals, ranging from Interns to Senior staff across various countries, guiding their career development while actively influencing Emma's global IT strategy.

Join our dynamic team as a skilled Drupal Web Designer, where you will have the opportunity to create stunning and user-centric websites. In this role, you will design, develop, and maintain websites that not only look great but also provide an exceptional user experience. A solid understanding of web design principles, Drupal theming, and front-end development is essential.Key Responsibilities:Design and develop responsive, visually captivating websites utilizing Drupal.Customize and create Drupal themes that align with user requirements and design specifications.Work closely with content creators, developers, and other stakeholders for cohesive and effective web design.Implement and manage website layouts, navigation, and user interfaces.Enhance website performance, accessibility, and SEO.Ensure websites are compatible across various browsers and devices.Diagnose and resolve design and functionality issues.Keep abreast of industry trends and best practices in web design and Drupal development.Offer technical support and insights to team members and users concerning Drupal design challenges.Document design processes, standards, and guidelines.

About Us1GLOBAL is a cutting-edge global mobile communications provider that delivers unparalleled connectivity solutions to both enterprises and consumers. Our robust telecom platform is powered by our proprietary global mobile core network, advanced in-house developed eSIM technology, and an extensive portfolio of telecom licenses. Operating as a fully regulated telecommunications provider across 40 countries, we ensure compliance and quality in every service we offer.We proudly serve many of the world's top banks, enterprises, and digital-first businesses, including neo-banks, leading fast-moving consumer goods companies, travel industry leaders, and payment service providers. Currently, 1GLOBAL connects over 70 million people and devices globally, empowering our clients to innovate and scale confidently within the mobile ecosystem.1GLOBAL is a rapidly growing and profitable company, with projected full-year revenues exceeding US$200 million by 2025 and profits of over US$25 million. Our strong cash flows enable continuous investment in infrastructure, platform innovation, and global expansion. Recent years have marked a transformative phase in our journey, with significant enterprise and mass-consumer client acquisitions propelling us forward as a global mobile connectivity leader, designed to assist consumer brands in successfully offering telecommunications services.Founded in 2022 by seasoned technology entrepreneurs Hakan Koç and Pyrros Koussios, 1GLOBAL has quickly established itself as a European technology pioneer shaping the future of global telecommunications. Headquartered in the Netherlands, with world-class R&D centers in Lisbon, Berlin, and São Paulo, our dedicated team of nearly 500 experts across 15 countries is united by a single vision: to redefine global mobile connectivity through technological innovation, scalability, and operational excellence.About the TeamWe are in search of a detail-oriented and proactive team leader who excels at solving service challenges and is devoted to continuous improvement. In this pivotal role, you will enhance our technical infrastructure by fostering collaboration between teams and addressing process and technical gaps. Your main objectives will include ensuring operational stability, managing team workloads, and driving ongoing enhancements across our platforms.This position requires close collaboration with Engineering and Product teams to maintain alignment with product roadmaps and technical advancements, ensuring that the team is well-informed and prepared for upcoming developments.

About Air AppsAt Air Apps, we are driven by a vision to think larger and move quicker. As a family-founded organization, our mission is to revolutionize personal and entrepreneurial planning through our innovative AI-powered Personal & Entrepreneurial Resource Planner (PRP). Established in Lisbon, Portugal in 2018, we proudly maintain self-funding and have achieved over 100 million downloads globally.Our commitment to long-term goals inspires us to continuously challenge norms, pushing the limits of AI solutions that genuinely impact lives. Here, you will be a creative powerhouse, contributing to products that empower individuals worldwide.Join us in our quest to redefine resource management and make a meaningful difference in people's lives.The RoleAs a Frontend Web Developer at Air Apps, you will play a crucial role in designing high-performance, visually appealing web experiences. Collaborating closely with designers, product managers, and backend developers, you will build and enhance user interfaces leveraging cutting-edge web technologies. Your contributions will significantly affect millions of users, ensuring seamless interactions with our AI-driven platform.

Role Overview Veeva Systems Inc. is looking for a Team Lead - Data Operations to join the Lisbon, Portugal office. This role guides a team focused on improving data processes that support Veeva’s solutions. The Team Lead manages daily data operations, maintains high standards of accuracy, and encourages teamwork across the group.

Are you an accomplished software engineer with a fervor for innovation? Do you excel in collaborative settings, keen to leave your mark on the technology landscape? We invite you to become a part of our vibrant team as a Lead Software Engineer, where you will play a pivotal role in pushing the boundaries of technology!Your ResponsibilitiesDesign and implement state-of-the-art web applications using industry-leading web development practices.Engage in close collaboration with product owners, business analysts, and quality assurance teams to ensure seamless integration and delivery.Work alongside back-end developers to integrate user interface components with APIs and databases.Participate actively in agile ceremonies, fostering an environment of innovation and efficiency.Partner with product owners to create resilient, maintainable systems that meet business needs.

Join our client, a leading insurance company in Portugal, as a Senior Java Developer. We are seeking a technically proficient individual who can assume technical leadership and serve as a pivotal resource for the development team.Key Responsibilities: Provide guidance as a Technical Leader Assess project efforts and oversee adherence to delivery schedules Create comprehensive technical documentation Mentor and support junior developers Work collaboratively with the team based in Spain Design and implement Java solutions that interact with hardware devices

About Riskified Riskified helps businesses grow their ecommerce operations by reducing risk. Our platform supports major global brands and public companies, protecting them from chargebacks and fraud while building customer loyalty. Clients include Acer, Gucci, Lorna Jane, GoPro, and many others. Our team brings together ecommerce risk analysts, data scientists, and researchers who use an AI-driven platform to evaluate transactions in real time, drawing on advanced identity verification to deliver actionable decisions. We value collaboration and innovation. People at Riskified work together to create products that make a real difference, and every team member has the chance to contribute to our broader mission. Role Overview Note: This position will be recruited, hired, and employed by a third-party agency. The Data Science department plays a central role at Riskified, building algorithms and scalable analytical solutions. The team applies advanced techniques such as classification models, natural language processing (NLP), anomaly detection, graph theory, and deep learning to extract value from data. As the Data Science Team Lead in Lisbon, you will guide a team of data scientists and remain hands-on with complex technical projects. The role covers recruiting, mentoring, and supporting team members, while ensuring the delivery of effective machine learning solutions for fraud detection and risk assessment. What You Will Do Technical Leadership Set technical direction for complex data science projects that use large-scale tabular data. Lead key projects and contribute production-quality code. Define and maintain best practices for model development, evaluation, and deployment. Conduct code reviews to ensure quality, maintainability, and adherence to standards. Help team members navigate challenging technical problems. Team Leadership and Management Recruit, onboard, mentor, and manage data scientists. Foster a collaborative environment that encourages experimentation and knowledge sharing.

Join Cross Border Talents as a Team Lead in Lisbon, Portugal, working with one of the world’s leading quality assurance companies. This role is pivotal in overseeing localization and software testing projects in collaboration with a major technology provider.Your RoleAs a Team Lead, your responsibilities will include: Utilizing your linguistic and technical expertise to mentor your team and report directly to the Site Lead; Managing all team initiatives and projects, overseeing a team of 5-15 skilled professionals while providing continuous mentorship; Acting as a knowledge resource and technical mentor, managing team communications including reports and updates to stakeholders, as well as handling ad-hoc project management tasks.

Salsify seeks a Business Development Team Manager based in Lisbon, Portugal. This leadership position focuses on driving growth and expanding the company’s reach into new markets. The manager will guide a dedicated team, set direction for business development, and help foster a collaborative, results-driven culture. Key Responsibilities Coach and lead a team working toward business development targets Create and implement strategies to support growth and strengthen Salsify’s presence in new and existing markets Encourage teamwork and maintain a high-performance environment

At Veeva Systems, we are dedicated to revolutionizing the life sciences industry by providing cloud-based solutions that accelerate the delivery of therapies to patients. As one of the most rapidly expanding SaaS companies globally, we achieved over $2 billion in revenue last year and continue to explore significant growth opportunities.Our core values, which include Doing the Right Thing, Prioritizing Customer Success, Fostering Employee Success, and Emphasizing Speed, guide every aspect of our operations. In 2021, we proudly became a public benefit corporation (PBC), committed to balancing the interests of our customers, employees, society, and investors.As a Work Anywhere company, we support flexible working arrangements, allowing you to thrive in the environment that suits you best, whether at home or in the office.Join our team and be part of the effort to transform the life sciences industry, making a meaningful impact on our customers, employees, and communities.Your RoleAs the Team Lead for our Data Operations division, you will oversee a remote team of over 50 freelancers engaged in rule-based web research. Your responsibilities will include designing business processes, implementing process enhancements, and driving technological advancements.You will manage these business processes and facilitate their execution by eliminating obstacles for your team members, all while focusing on improving efficiency and minimizing defects. In your role as a first-line manager and servant leader, you will deliver operational metrics and results while keeping your team motivated and engaged.To excel in this position, you should possess a strong motivation to lead, a positive attitude, and a results-driven mindset. You must be analytical, organized, and possess excellent communication skills to effectively interact with managers, analysts, and researchers.The ideal candidate will have a keen interest in people management, a process-oriented approach, and a remarkable work ethic.

Join sosafe as the Team Lead Engineer for our innovative Messaging Platform. In this pivotal role, you will lead a talented team of engineers, driving the development and enhancement of cutting-edge messaging solutions. Your expertise will shape the direction of our platform, ensuring exceptional user experiences and seamless communication.As a leader, you will inspire and mentor team members, fostering a collaborative environment that encourages creativity and technical excellence. You will have the opportunity to work on complex challenges, implement best practices, and utilize the latest technologies to optimize performance and scalability.

At Veeva Systems, we are dedicated to transforming the life sciences industry through innovative cloud solutions that accelerate the delivery of therapies to patients. As one of the fastest-growing SaaS companies globally, we achieved over $2 billion in revenue last year, with exciting prospects for future growth.Our core values of Doing the Right Thing, Customer Success, Employee Success, and Speed guide our operations. In 2021, we made headlines by becoming a public benefit corporation (PBC), which commits us to balancing the needs of our customers, employees, society, and investors.We embrace a Work Anywhere policy, allowing you the flexibility to work from home or in the office, fostering an environment where you can excel.Join us in revolutionizing the life sciences sector and making a positive difference for our clients, workforce, and communities.The RoleAs a Team Lead in our Data Operations division, you will oversee a remote team of over 50 freelancers engaged in rule-based web research. Your responsibilities will include designing and enhancing business processes as well as technological improvements.You will plan and monitor these processes, eliminating obstacles for your team to ensure smooth execution. Your primary objective will be to enhance process efficiency and minimize errors. In your capacity as a first-line manager and servant leader, you will be accountable for operational metrics and outcomes while keeping your team motivated and engaged.To succeed in this position, you must be highly driven with a proactive “can do” attitude. You should be results-oriented, analytical, organized, and possess strong interpersonal skills to facilitate effective communication with managers, analysts, and researchers.The ideal candidate will have a keen interest in people management, a process-driven mindset, and a strong work ethic.

Veeva Systems is a visionary leader in the industry cloud space, dedicated to accelerating the delivery of therapies from life sciences companies to patients. Having achieved remarkable growth as one of the fastest-growing SaaS companies, we exceeded $3 billion in revenue last fiscal year, with abundant opportunities for future expansion. Our core values drive us: Do the Right Thing, Customer Success, Employee Success, and Speed. As a trailblazer in our field, we proudly became a public benefit corporation (PBC) in 2021, committed to balancing the interests of our customers, employees, society, and investors. As a Work Anywhere company, we promote flexible working arrangements, allowing you to perform at your best in your preferred environment, whether at home or in the office. Join us as we transform the life sciences industry, enhancing the lives of our customers, employees, and communities.The RoleVeeva Link aims to create interconnected data applications that enhance research and improve patient outcomes. As a Senior Team Lead for one of our Data Operations teams, you will oversee a remote team of over 50 freelancers executing large-scale data generation pipelines. In this role, you will design and refine business processes while advocating for technology enhancements.Your responsibilities will include planning and managing these processes and removing obstacles for your team members. Your primary focus will be on enhancing process efficiency and minimizing defects. As a first-line manager and servant leader, you will deliver operational metrics linked to your processes and outcomes, all while maintaining high team engagement.To excel in this role, you should be highly motivated with a proactive attitude. You are results-driven, analytical, organized, and possess excellent interpersonal skills. Your communication with leadership, analysts, engineers, and researchers will be pivotal.The ideal candidate will have a passion for people management, a process-oriented mindset, and a strong work ethic. Whether you work from home or in our offices, you will thrive in an autonomous and international atmosphere. We take pride in our robust remote working culture where individuals are empowered to excel.

Veeva Systems is a purpose-driven leader in the industry cloud space, enabling life sciences organizations to expedite the delivery of therapies to patients. As one of the most rapidly expanding SaaS companies globally, we achieved over $2 billion in revenue last fiscal year, with significant growth opportunities on the horizon.At Veeva, our core values guide us: Do the Right Thing, Customer Success, Employee Success, and Speed. In 2021, we made history by becoming a public benefit corporation (PBC), committed to balancing the interests of our customers, employees, society, and investors.As a Work Anywhere company, we foster a flexible work environment allowing you to thrive in either a home or office setting.Join us in transforming the life sciences industry, dedicated to positively impacting our customers, employees, and communities.The RoleVeeva Link aims to create interconnected data applications that enhance research and patient outcomes. As the Team Lead for one of our Data Operations teams, you will oversee a remote team of over 50 freelancers engaged in rule-based web research. You will be responsible for designing business processes and driving improvements in both processes and technology. Your role includes planning and managing these business processes while supporting their execution by eliminating obstacles for your team members. Your primary focus will be on enhancing process efficiency and minimizing defects. As a first-line manager and servant leader, you will deliver operational metrics tied to your processes and results while keeping your team motivated and engaged.To excel in this position, you must be highly motivated with a proactive attitude. You should be results-driven, analytical, organized, and possess strong interpersonal skills. Effective communication with managers, analysts, and researchers is key.The ideal candidate is passionate about people management, has a process-oriented mindset, and demonstrates a solid work ethic.

Join our dynamic team as a Junior Team Lead, where you will play a crucial role in managing and executing projects focused on autonomous vehicles (AV) and advanced driver-assistance systems (ADAS). This position requires you to coordinate test teams effectively, ensuring that project milestones are achieved while utilizing your knowledge of local regulations to enhance field operations and ensure top-quality data collection. This is an exceptional opportunity for an early-career professional looking to cultivate leadership skills and contribute to groundbreaking advancements in the automotive industry.

Join the Kaizen Gaming FamilyAt Kaizen Gaming, the driving force behind Betano, we stand as one of the largest GameTech companies globally, operating across 19 dynamic markets. Our mission is to harness innovative technology to deliver unparalleled experiences to millions of customers who rely on us for their entertainment.We proudly represent a diverse workforce of over 2,700 Kaizeners from more than 40 nationalities across three continents.As a member of our #oneteam, you’ll be part of a workplace recognized as one of the Best Workplaces in Europe and certified as a Great Place to Work across all our offices. Here, every day brings new opportunities and challenges. Are you ready to Press Play on your potential?About the RoleAs the Data Science Team Lead within our AI product team, you will spearhead the development and delivery of impactful AI solutions. Your role will be central to our AI initiatives, involving data analysis, the creation of machine learning models, and close collaboration with our tech team to develop successful AI products that drive business success.The ideal candidate will possess a robust understanding of machine learning algorithms, a strong track record of deploying ML/AI applications in live environments, and previous experience in managing and guiding AI teams.Key Responsibilities:Lead a team of 5 to 7 talented data scientists and machine learning engineers.Translate product specifications into machine learning challenges and identify key areas where AI can maximize business impact.Conduct data analysis to uncover significant patterns and generate actionable insights.Perform exploratory data analysis (EDA) and feature engineering to enhance the modeling process.Establish best practices in model selection, parameter tuning, and optimization.Execute comparative experiments for model training.Evaluate different solutions by analyzing ML metrics.Oversee the complete lifecycle of AI features—from data collection through model design to implementation and optimization in production.Mentor junior team members and guide the team through complex projects.