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Experience Level
Entry Level
Qualifications
Key ResponsibilitiesAssist global customers through various channels, including Zendesk and social media. Deliver friendly and professional communication, embodying the company's voice. Troubleshoot and resolve technical issues in iOS apps efficiently. Document and escalate bugs and product issues with actionable insights. Compile and manage reports on customer satisfaction metrics. Identify trends and recurring issues to enhance product and customer experience.
About the job
Air Apps designs AI-powered tools for personal and entrepreneurial resource planning. Since its founding in Lisbon in 2018, the company has expanded to San Francisco and reached over 100 million downloads. Air Apps remains family-founded and dedicated to advancing resource management technology.
The Customer Support Specialist acts as the primary contact for users of Air Apps' iOS applications. Based in San Francisco, this position focuses on helping customers navigate the products and ensuring each interaction is smooth and positive.
What you will do
Respond to questions and resolve concerns from a wide range of Air Apps users.
Provide reliable, high-quality support to help customers make the most of the company’s applications.
Collaborate with engineering and marketing teams by reporting technical issues, sharing user feedback, and assisting with product improvements.
Track customer satisfaction, analyze support patterns, and contribute insights to improve the user experience.
Impact
This role plays a central part in supporting Air Apps customers and helps the company identify ways to enhance its products and services.
About Air Apps
Air Apps is a pioneering company focused on creating AI-driven solutions that streamline resource management. With a mission to empower users through innovative technology, we thrive on pushing boundaries and challenging the status quo. Join us and be part of a transformative journey.
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Air Apps designs AI-powered tools for personal and entrepreneurial resource planning. Since its founding in Lisbon in 2018, the company has expanded to San Francisco and reached over 100 million downloads. Air Apps remains family-founded and dedicated to advancing resource management technology. The Customer Support Specialist acts as the primary contact for users of Air Apps' iOS applications. Based in San Francisco, this position focuses on helping customers navigate the products and ensuring each interaction is smooth and positive. What you will do Respond to questions and resolve concerns from a wide range of Air Apps users. Provide reliable, high-quality support to help customers make the most of the company’s applications. Collaborate with engineering and marketing teams by reporting technical issues, sharing user feedback, and assisting with product improvements. Track customer satisfaction, analyze support patterns, and contribute insights to improve the user experience. Impact This role plays a central part in supporting Air Apps customers and helps the company identify ways to enhance its products and services.
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