Customer Support Specialist at devexperts | Sofia

Devexperts Inc.SofiaNew

On-site Full-time

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Experience Level

Entry Level

Qualifications

Key Qualifications:Excellent communication and interpersonal skills. Fluency in English (C1 level), both spoken and written. High tolerance for stress and ability to manage multiple tasks effectively. Strong attention to detail and analytical problem-solving skills. Self-motivated with a desire to develop your career in FinTech. Able to adapt to a fast-paced, changing environment. Preferred Skills:Experience working with international clients. Proficiency in a second language. Familiarity with issue-tracking systems (e.g., Zendesk, Jira). Experience with databases and SQL query writing. Basic knowledge of market data and trading systems.

About the job

Join Our Team as a Customer Support Specialist!

At dxFeed, we are seeking a dedicated Customer Support Specialist who is fluent in English and possesses experience in Support or Quality Assurance within the FinTech sector. Our dynamic team is responsible for maintaining a comprehensive ecosystem of services that delivers a reliable market data stream to retail customers. This end-to-end solution enables users to access market data on a subscription basis through various charting applications.

Your Role:

Provide exceptional technical support to customers by investigating and resolving issues, and escalating when necessary.
Collaborate with developers, analysts, QA, and engineers to enhance your knowledge and expertise in FinTech.
Develop, review, and maintain tutorials to assist users in effectively utilizing charting applications.
Document common support procedures for future reference.
Test data integration into new applications and promptly report any issues identified.

What We Offer:

Experience within the FinTech industry, enhancing your value as a professional in a competitive job market.
Comprehensive education and training opportunities in the field.
A chance to grow your technical skills.
A supportive and friendly team eager to assist and mentor you.

About Devexperts Inc.

About Devexperts:Devexperts is a recognized leader in delivering top-notch financial market information and services to banks, brokers, investment firms, trading platforms, and both professional and retail market participants. Our subsidiary, dxFeed, specializes in advanced market data compression, storage, retrieval, and transmission, ensuring our clients have access to the most reliable market data services.

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