Customer Support Specialist at insify | Amsterdam

Join a dynamic team at Insify, a rapidly growing European insurtech, and take the lead in shaping impactful outcomes.At Insify, we are entrepreneurs at heart, dedicated to creating innovative insurance solutions tailored for other entrepreneurs. We understand the journey of building from the ground up, taking calculated risks, and embracing responsibilities that extend beyond traditional hours.Our mission is both straightforward and ambitious: to revolutionize business insurance, making it 10 times simpler, faster, and fairer for entrepreneurs and SMEs throughout Europe. We eliminate cumbersome paperwork, obscure fine print, and outdated complexities, relying instead on modern software, intelligent automation, and an unwavering commitment to customer satisfaction. As a high-growth scale-up in Europe, we have secured €43M in funding from top-tier investors and aim to lead the global market in digital insurance for entrepreneurs and SMEs, starting from the Netherlands and expanding into France and Germany.We are fundamentally a technology-driven company, crafting our own insurtech platform while leveraging data, automation, and AI to transform the entire insurance process, from underwriting to claims. Our fully digital customer portal, coupled with a strong focus on user experience, is redefining insurance as a simple, transparent, and equitable service.Our leadership comprises seasoned entrepreneurs who have successfully built and scaled businesses, instilling that same drive, urgency, and sense of ownership in everything we do.Our CultureWe are not merely creating a company; we are establishing a category leader, which demands ambition, accountability, and speed.Our culture is characterized by three core principles:High Ownership Team members take full responsibility for their challenges. If something is unclear or broken, we proactively take action to resolve it.High Pace Priorities are dynamic, and decisions are made swiftly. We prioritize momentum and learning over perfection.High Standards Results are valued more than appearances. We focus on outcomes, quality, and commitment to our work.Furthermore, you will not be working in isolation.We believe that exceptional work is the product of close collaboration. Our team engages in face-to-face interactions, challenges each other's ideas, and encourages contributions from all levels, irrespective of title or experience.

Join Insify as a dynamic and ambitious Chief of Staff, where you will play a pivotal role in shaping our strategic direction. Reporting directly to the CEO/Founder, you will collaborate with cross-functional leaders to ensure the successful execution of our most critical initiatives. If you are an impactful operator ready to drive Insify's future, we want to hear from you.In this role, you will serve as a strategic problem solver and project leader, addressing complex challenges across various departments. Your mission will be to propel high-impact initiatives forward, especially in areas where clarity is still needed.About InsifyInsify is a rapidly growing scale-up, having secured €43M in funding from prestigious investors including Accel, Munich Re Ventures, and Formula 1 champion Nico Rosberg. Since our inception in the Netherlands five years ago, we've expanded into France and Germany, and we’re just getting started. Our goal is to lead the European market and become a global frontrunner in AI-powered SME insurance.We are not merely building a company; we are spearheading a revolution. Our culture is high-pressure, ambitious, and mission-focused. We seek intelligent, driven individuals who consider ownership a key part of their identity. This environment is designed for those who relish challenges, uphold intellectual integrity, and share our vision of becoming global category leaders.Our founding team consists of accomplished entrepreneurs who have previously built iconic businesses such as HelloFresh, Bloomon, and SumUp. We leverage deep expertise in fintech and e-commerce alongside cutting-edge AI technology to maintain our competitive edge.

Insify is on the lookout for a talented, driven, and ambitious Chief of Staff for Growth to join our dynamic team. In this prominent role, you will report directly to the VP of Growth and collaborate with cross-functional leaders to ensure the successful execution of our most critical strategic initiatives. If you are a results-oriented operator prepared to shape the future of Insify, we want to hear from you!About Us:Insify is a rapidly growing scale-up, backed by a total of €43M in funding from esteemed investors including Accel, Munich Re Ventures, and Formula 1 champion Nico Rosberg. Since our inception five years ago in the Netherlands, we have expanded our operations into France and Germany, with plans for further growth. Our mission is to dominate the European market and become a global leader in AI-powered SME insurance.We are not merely building a company; we are leading a revolution. Our culture is intense, high-stakes, and mission-driven. We seek intelligent, ambitious

Seize the unique chance to lay the groundwork for People and Talent at a rapidly growing European insurtech, influencing how we uphold high standards as we scale. At Insify, we’re passionate about creating insurance solutions for entrepreneurs because we understand their journey firsthand. We recognize the challenges of building a business from the ground up, taking calculated risks, and managing responsibilities that extend beyond typical hours. Our mission is straightforward yet ambitious: to revolutionize business insurance, making it ten times simpler, faster, and fairer for entrepreneurs and SMEs across Europe. Say goodbye to paperwork, hidden clauses, and outdated complexities. We deliver modern software, intelligent automation, and an unwavering commitment to customer satisfaction. As a high-growth European scale-up, backed by €43M from top-tier investors, we aim to establish ourselves as a global frontrunner in digital insurance for entrepreneurs and SMEs. Starting from the Netherlands, we have successfully expanded into France and Germany, and we are accelerating our growth trajectory. At our core, we are a technology-driven company. Our proprietary insurtech platform leverages data, automation, and AI to transform the entire insurance experience — from underwriting to claims. Coupled with a fully digital customer portal and exceptional user experience, we are redefining insurance into something surprisingly simple, transparent, and equitable. Our leadership team comprises experienced entrepreneurs who have successfully built and scaled businesses. We embody that same ambition, urgency, and sense of ownership in everything we do. Our culture (please read carefully): We are not merely creating a company; we are cultivating a category leader. This journey comes with ambition, responsibility, and a fast pace. Our culture is characterized by three core principles: High Ownership: Every team member takes full responsibility for their work. If something is unclear or not functioning, we proactively address it. High Pace: We thrive in a dynamic environment where priorities can shift rapidly. We prioritize momentum and learning over perfection. High Standards: We focus on outcomes rather than appearances. We value results, quality, and thorough follow-through. Collaboration is key: You will not be alone in this journey. We believe outstanding work stems from close collaboration. We engage in face-to-face interactions, challenge each other's ideas, and encourage contributions from all, regardless of title or tenure. The best ideas can emerge from unexpected sources, and we create an environment for them to flourish. At Insify, we maintain a human-sized company atmosphere. You’ll know your colleagues personally, have easy access to ask questions or test ideas, and be part of the daily vibrancy of collaborative building — from brainstorming sessions to shared meals, and even having dogs in the office.

Join Insify, a rapidly growing European insurtech, and take charge of critical financial operations that drive our ambitious mission.At Insify, we create tailored insurance solutions for entrepreneurs, leveraging our own experiences to understand the challenges of starting and growing a business. Our commitment is to simplify the insurance process for small and medium-sized enterprises across Europe.Our mission is to transform business insurance into a seamless experience—making it 10x simpler, faster, and more equitable. We eliminate unnecessary paperwork and complexity through innovative technology, focusing on delivering exceptional customer experiences. With a strong backing of €43M from top-tier investors, we are on a journey to become a global leader in digital insurance.As a tech-driven company, we utilize data and automation to reimagine the entire insurance experience, from underwriting to claims. Our digital platform is designed to be user-friendly, ensuring transparency and fairness throughout the process.Led by seasoned entrepreneurs, our team embodies a culture of ambition, responsibility, and rapid execution. We are building a category leader, and that requires a proactive approach and high standards in everything we do.Our Culture:Ownership: We empower our team to own challenges and drive solutions.Speed: We adapt quickly to changes and prioritize learning over perfection.Excellence: We focus on impactful results, quality, and accountability.Collaboration is key at Insify. We thrive on teamwork, engaging in face-to-face discussions to refine ideas and ensure contributions from all levels of staff.

Join Our Team as an Analytics Engineer At Insify, we are not just another company; we are at the forefront of a revolution in the insurance sector. Backed by €43M in funding from prestigious investors such as Accel, Munich Re Ventures, and Formula 1 champion Nico Rosberg, we have rapidly expanded from our roots in the Netherlands to France and Germany. Our goal? To lead the European market and establish ourselves as a global powerhouse in AI-driven SME insurance. Our culture is dynamic, high-pressure, and driven by a mission to succeed. We seek intelligent and ambitious individuals who possess the tenacity to excel and share our vision of becoming a category leader on a global scale. Our founding team is comprised of experienced entrepreneurs who have successfully built renowned businesses like HelloFresh, Bloomon, and SumUp, merging extensive fintech and e-commerce knowledge with innovative AI technology. We are currently seeking a motivated Analytics Engineer to collaborate closely with our Product and Insurance teams. In this role, you will contribute to the development of instant, personalized, and affordable financial safety products tailored for entrepreneurs.

Your Role as a Customer Support Specialist Insurance can often be tedious, complicated, and filled with fine print. At Insify, we are changing the game. We are building the most modern business insurer in Europe, tailored specifically for entrepreneurs and freelancers. No fuss, just speed and transparency. As the new face (and voice) of our customer service, you won’t just be a 'help desk agent.' You will be a true ally to entrepreneurs. What You Will Do: You’ll be at the core of our operations. You will engage with passionate entrepreneurs daily who need assistance in protecting their dreams. Be the Hero: You will respond to inquiries via chat, phone, and email. No scripts here, just genuine conversations.Contribute to Improvement: If you notice customers repeatedly facing the same issue, you will pinpoint it and collaborate with our developers to enhance our product.Facilitate Onboarding: You will guide new customers smoothly through the process, ensuring they are insured within two minutes.Quality First: You won't aim for quick resolutions but rather strive to provide a 'wow experience.'

About UsIn Europe, an increasing number of individuals are opting for self-employment as freelancers, entrepreneurs, or independent contractors. This choice provides the freedom and flexibility to decide when, how, and with whom to work. Growing your own business can be both professionally and financially rewarding.However, being self-employed also comes with uncertainties. Having the right insurance is crucial to prepare for the risks of entrepreneurship.At Insify, we offer transparent, flexible, and fairly priced insurance tailored to the needs of entrepreneurs, allowing them to focus entirely on their work, knowing they can always count on us.Insify insures thousands of clients across Europe, providing reliable insurance without complicated paperwork. You can secure insurance with Insify 100% digitally—what's arranged today is insured tomorrow. Our Work CultureAt Insify, we uphold four core values: perseverance, impact, care, and entrepreneurship. Here’s a brief overview:Perseverance: We embrace challenges and persist where others may falter.Impact: We strive to make a difference in our clients' lives and reward their trust in us.Care: Our customers are always our priority. Their success is our goal.Entrepreneurship: Innovation is in our DNA. We act swiftly and think big.Joining Insify means becoming part of a close-knit team. We prefer to work in the office as much as possible. While it may seem unusual for a 100% online insurance provider, we believe that a strong interpersonal connection fosters faster innovation and allows us to serve our clients better. Such bonds are best formed through personal interactions.We also understand that you may not be able to come to the office every day or may need time to focus. Therefore, partial remote work is possible upon agreement.Operations TeamWe are the team that builds trust at every interaction—whether it’s a sale, support call, or handling a claim. We ensure that prospects and clients feel supported, heard, and valued. Speed and quality are our priorities, and we closely monitor our progress to continuously improve. Looking ahead, we are preparing for medical acceptance in 2025—an upcoming step to enhance our service even further.

About the RoleJoin Insify as a Working Student in Customer Support, where you will play a pivotal role in ensuring our customers receive an exceptional experience. We aim to make insurance straightforward, fair, and human-centric. You will help shape our customer experience and service, elevating it to new heights in the insurance industry.As a Customer Support Expert, your responsibilities will include:- Assisting customers via email, chat, and phone;- Continuously enhancing the customer experience;- Exceeding customer expectations through quality service;- Contributing to product and process improvements from a customer viewpoint;- Unlimited potential for professional growth in your career.

Join Our Team as a Junior ControllerAt Insify, we are not just another startup; we are a high-growth scale-up on a mission to revolutionize the insurance industry for small and medium enterprises (SMEs) across Europe. With €43M in funding from esteemed investors such as Accel, Munich Re Ventures, and Formula 1 champion Nico Rosberg, we are poised for rapid expansion.Our journey began in the Netherlands five years ago, and we have since extended our reach into France and Germany, with ambitious plans for further growth. We are looking for a dynamic Junior Controller who is ready to contribute to our mission and help us become a global leader in AI-powered SME insurance.At Insify, we foster a culture of intensity, high stakes, and unwavering dedication to our mission. We seek individuals who embody ownership, possess an unyielding drive to succeed, and thrive in challenging environments. If you are intellectually honest and share our vision of becoming a global category leader, we welcome you to apply.Our founding team comprises seasoned entrepreneurs who have successfully built iconic businesses, including HelloFresh, Bloomon, and SumUp. By blending deep fintech and e-commerce expertise with cutting-edge AI technology, we remain at the forefront of innovation.

Join Insify as our ambitious and driven Chief of Staff. In this pivotal role, you'll work directly with the CEO/Founder and collaborate with diverse leaders across the organization to ensure the flawless execution of our key strategic initiatives. If you're ready to make a significant impact and help shape the future of Insify, we want to hear from you.

About UsAsula is a pioneering bitcoin company dedicated to developing cutting-edge financial products that bridge the gap between bitcoin, blockchains, stablecoins, and traditional finance. Currently, we are focused on our innovative mobile application, Dawn, which empowers users to save and enhance their wealth through bitcoin and stablecoins. In addition to Dawn, our initiatives include enabling seamless bitcoin swaps and credit access for holders of all sizes via onchain protocols.RoleWe are in search of a versatile Senior Software Engineer to join our dynamic team, contributing across the backend stack to breathe life into our products. In this role, you will be expected to:Design and implement robust backend systems that support both user-facing applications (like Dawn) and essential protocol components.Architect scalable and resilient services, including APIs, stateful services, and blockchain data pipelines capable of handling real-world demands.Drive significant architectural enhancements to the codebase while establishing best practices in our evolving organization.Mentor team members to elevate long-term architecture and code quality.QualificationsA minimum of 3 years of hands-on experience as a systems engineer, designing and managing production services with real traffic, preferably in finance, trading, or blockchain sectors.In-depth knowledge of distributed systems, data modeling, and network architecture — with a focus on latency, throughput, and fault tolerance.Proficiency in at least one strongly-typed backend programming language (Rust, Go, or C++) and comfortable navigating various frameworks, APIs, and infrastructure.A genuine interest in bitcoin, blockchains, and onchain finance.Nice to HavesExperience utilizing stablecoins and/or bitcoin in your everyday transactions.Background in developing low-latency systems for trading.

About UsMore and more individuals across Europe are choosing to work independently as freelancers, self-employed professionals, or entrepreneurs. This mode of work provides the freedom and flexibility to decide when, how, and with whom to work. Growing your own business can be both professionally and financially rewarding.However, being self-employed also brings uncertainties. The right insurance is crucial to prepare for the risks of entrepreneurship.At Insify, we offer transparent, flexible, and fairly priced insurance tailored to the needs of entrepreneurs, allowing them to focus entirely on their work while knowing they can always rely on us.Insify insures thousands of customers throughout Europe, providing reliable insurance without complicated paperwork. You can finalize an insurance policy with Insify 100% digitally—what is arranged today is insured by tomorrow.Our Work CultureAt Insify, we operate under four core values: perseverance, impact, care, and entrepreneurship. Here’s a brief overview:Perseverance: We embrace challenges and push through where others may stop.Impact: We strive to make a difference in our customers' lives and value their trust in us.Care: Our customers are always our priority. Their success is our goal.Entrepreneurship: Innovation is in our DNA. We act swiftly and think big.At Insify, you will become part of a close-knit team. We prefer to work in the office as much as possible. This may seem unusual for a fully online insurance provider, but we believe that a strong internal bond helps us innovate faster and serve our customers better. Such connections are best fostered through personal interactions.We also understand that you may not be able to come to the office every day or may need time to focus. Therefore, partial remote work is possible upon agreement.Operations TeamWe are the team that builds trust at every point of contact—whether it’s during a sale, a support call, or processing a claim. We ensure that prospects and customers feel supported, heard, and valued. Speed and quality are paramount to us, and we diligently track our progress to continuously improve. Looking ahead, we are preparing for medical acceptance in 2025—a further step to strengthen our service even more.

About Insify Insify is a dynamic scale-up in the insurance technology sector, fueled by a remarkable €43M in funding from prestigious investors, including Accel, Munich Re Ventures, and Formula 1 legend Nico Rosberg. Our journey began in the Netherlands five years ago, and we are thrilled to have expanded into France and Germany, with ambitious plans for further growth. We are on a mission to lead the European market and establish ourselves as a global frontrunner in AI-driven insurance solutions for small and medium enterprises. At Insify, we are not just building a company; we are spearheading a revolution in the insurance industry. Our culture is intense, high-stakes, and driven by a powerful mission. We seek intelligent, ambitious individuals who embody a relentless drive to succeed. This is a challenging environment where intellectual honesty is prized, and where we all share the vision of becoming a global leader in our category. Our founding team is composed of experienced entrepreneurs who have successfully built iconic brands such as HelloFresh, Bloomon, and SumUp. We leverage our extensive expertise in fintech and e-commerce, combined with innovative AI technologies, to stay ahead of the competition.

Be Yourself at ProtolabsWe embrace diversity and are an equal opportunity employer. We encourage individuals from all backgrounds to apply, even if they don’t meet every single qualification. Your unique perspective can help us grow and innovate.Why Choose Protolabs?As leaders in digital manufacturing, we attract doers, makers, and innovative thinkers who approach their work with an entrepreneurial mindset. Our culture revolves around delivering meaningful work that introduces new products to the market at unmatched speeds. We take pride in our diverse team, which is smart, genuine, humble, and passionate. It’s our people who inspire creativity and make our workplace feel like home.Join Our Team as a Senior Backend Engineer!This position is hybrid and open to candidates located in the Netherlands.The Manufacturing Partner Marketplace is the operational backbone of the Protolabs Network. We oversee the entire order lifecycle, from matching orders to the right manufacturing partners through production and quality control to ensuring timely delivery. Our role is crucial for maintaining seamless operations and customer satisfaction.In this role, you will develop systems that drive the marketplace, including automated auctions, order allocation, supplier tools, production workflows, global logistics, quality control, and internal operations tools. We seek a pragmatic problem solver who thrives in a dynamic environment and takes ownership of both the business challenges and technical solutions.

About InsifyAt Insify, we are transforming the landscape of business insurance, focusing on the needs of entrepreneurs. Our mission is to provide fast, simple, and fair insurance solutions.As a rapidly growing European Series B insurtech company, we simplify the insurance process for freelancers and small to medium enterprises (SMEs). With no cumbersome paperwork and minimal hassle, we deliver smart, digital insurance tailored to the entrepreneurial lifestyle.Our experienced team has a proven track record of building successful companies, with backgrounds from industry leaders such as HelloFresh and SumUp, and we’ve secured over €25M in funding from renowned investors including Accel and Visionaries Club.Starting in the Netherlands, we have expanded our services to France and Germany, and this is just the beginning. We are on the cusp of a new era in insurance, and we invite passionate individuals to help us shape this future.Our CultureAt Insify, we are not just an insurance company; we are cultivating a culture that embodies boldness, compassion, and a commitment to making a significant impact. Our core values—grit, impact, care, and entrepreneurship—guide our actions.We approach challenges with enthusiasm and resilience, prioritizing the needs of our customers. We continuously seek innovative and efficient ways to enhance our services.That’s why we embrace a pro-office strategy. We believe that in-person collaboration sparks creativity, strengthens team bonds, and accelerates learning—especially for new hires. From spontaneous brainstorming sessions to shared meals, working together fosters creativity.Joining Insify means becoming part of a supportive team dedicated to our mission and the entrepreneurs we serve. If you’re excited to innovate and reshape the insurance industry from within, we look forward to meeting you.Growth TeamWe are the team responsible for amplifying our brand message and ensuring our presence is felt across various channels. From performance marketing to captivating brand narratives, we oversee the entire customer journey. Our initiatives span platforms like Meta, TikTok, Google, and television, connecting with our audience effectively. Our diverse team includes visual designers, regional marketing managers, a VP of Growth, copywriters, and media specialists—all collaborating to establish a strong brand connection.Your MissionWe are seeking an exceptional Content Marketing Manager for the Netherlands to support our expansion efforts.

About Tebi Tebi builds a Connected Restaurant Management System that brings together sales, reservations, kitchen prep, payments, and essential data in one platform. The goal: smoother operations and clear analytics for hospitality businesses. Founded by Arnout Schuijff (Adyen co-founder) and backed by €50 million from Index Ventures and CapitalG, Tebi focuses on real needs in the hospitality sector. Thousands of restaurants, cafés, bars, and coffee shops in the Netherlands, the UK, and other countries already use Tebi’s solution. Role Overview: Senior Software/DevOps Engineer This role centers on strengthening Tebi’s backend and infrastructure. The Senior Backend/DevOps Engineer shapes scalable services and fine-tunes core software architecture. Expect to work on both the underlying system and new product features. The work directly supports a seamless experience for users and staff in the hospitality industry. Tebi looks for someone who enjoys tackling complex systems, cares about performance, and wants to help modernize a sector that still faces many technical challenges. Location Amsterdam (on-site). Tebi supports relocation for EU citizens moving from abroad. Relocation Support Comprehensive relocation package available for EU citizens relocating to the Netherlands.

About Tebi:At Tebi, we are revolutionizing the hospitality industry with our innovative Connected Restaurant Management System, designed to streamline operations and enhance service. Our platform integrates sales, reservations, kitchen preparation, payments, and insightful data analytics, all in one seamless solution.Founded by Arnout Schuijff, a co-founder of Adyen, and supported by €50 million in investments from Index Ventures and CapitalG, Tebi is dedicated to serving the hospitality industry. Thousands of restaurants, cafés, bars, and coffee shops in the Netherlands, the UK, and beyond trust Tebi for their operations.Role Overview:We are on the lookout for a Senior Backend/Infrastructure Engineer to strengthen our high-performance systems. You will play a vital role in shaping our software architecture, focusing on both the foundational elements and feature development.If you are passionate about working with complex systems, optimizing performance, and modernizing an often-overlooked industry, we want to hear from you!

About AirwallexAirwallex is a pioneering unified payments and financial platform designed specifically for global enterprises. Our innovative combination of proprietary technology and software solutions enables over 200,000 businesses globally—including industry leaders such as Brex, Rippling, Navan, Qantas, and SHEIN—to manage everything from business accounts to payments, spending management, and treasury, all the way to embedded finance on a worldwide scale.Founded in Melbourne, we are proud to have a diverse team of over 2,000 talented and innovative professionals across 26 locations around the world. With a valuation of $8 billion and support from top-tier investors like T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is at the forefront of developing the future of global payments and financial platforms. If you aspire to engage in the most impactful work of your career, we invite you to join us.Attributes We ValueWe seek builders who possess a founder-like energy, eager to make a significant impact, accelerate their learning, and assume real ownership. You should bring substantial expertise and analytical thinking, driven by our mission and operating principles. You act swiftly with sound judgment, delve deeply with curiosity, and base decisions on first principles, striking a balance between speed and diligence.You are humble and collaborative, adept at transforming initial concepts into tangible products, and you are committed to delivering results through every stage of the process. Leveraging AI to enhance productivity and expedite problem-solving, you will confront complex, high-stakes challenges alongside exceptional colleagues while advancing your career as we innovate the future of global banking. If this resonates with you, we look forward to building the future together.About the TeamOur Payments team operates across China, the Netherlands, and Singapore, embracing a diverse array of cultures and viewpoints. We are dedicated to demystifying the intricacies of payments for businesses by crafting solutions that seamlessly fit into their operations, boosting efficiency and enhancing customer conversion rates. Within our vibrant and multifaceted team, you will find yourself at the crossroads of innovation and practicality, where every input is vital in streamlining payment processes.By joining us, you become part of a global network of engineers who are reshaping the payments ecosystem while significantly contributing to the operational success of businesses worldwide.What You’ll DoIn this role, you will...