Customer Support Specialist | Cruise Expert

destinationknotHouston, Texas

On-site Full-time

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Experience Level

Entry Level

Qualifications

We are looking for candidates with excellent communication skills, a passion for customer service, and an eagerness to learn about the cruise industry. Previous experience in customer support is a plus. Candidates should be detail-oriented, able to work in a fast-paced environment, and possess strong problem-solving abilities.

About the job

destinationknot seeks a Customer Support Specialist in Houston, Texas, with a focus on cruise travel. This position centers on assisting clients as they plan and enjoy their cruise experiences. The role requires strong communication skills and a customer-first mindset.

Role overview

This specialist acts as the main contact for cruise customers, providing guidance and support throughout the booking and travel process. Each day brings a range of questions and requests from clients looking for accurate information and timely solutions.

What you will do

Act as the first point of contact for cruise customers
Respond to questions about cruise options and itineraries
Resolve issues and address concerns to help ensure a smooth travel experience
Share clear, helpful details to support customers in making decisions

About destinationknot

destinationknot is a leading provider of cruise experiences, dedicated to delivering outstanding service and unforgettable journeys. Our team is passionate about travel and committed to helping our customers create lasting memories on the high seas.

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