Customer Support Specialist in Roadside Assistance (m/f/d)

Bosch Service Solutions Leipzig GmbHLeipzigNew

On-site Full-time

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Experience Level

Experience

Qualifications

Education: No specific educational background required. Experience and Skills: Passion for customer service in the automotive sector and a quick learner. Flexibility: Willingness to work in shifts (24/7) and on weekends. Languages: Native-level German proficiency and good English skills. Work Ethic: Professional, diligent, reliable, service-oriented, and solution-focused. Personality: Customer-centric, responsible, and communicative.

About the job

As the primary point of contact for our customers facing vehicle breakdowns, you will ensure their mobility is restored swiftly.
You will coordinate all necessary roadside assistance services, be it direct phone support, on-site repairs, or the arrangement of substitute mobility solutions.
Throughout the entire breakdown process, you will guide customers over the phone.
Accurate case documentation and recording in our system will also be part of your responsibilities.

About Bosch Service Solutions Leipzig GmbH

Are you ready to transform your ideas into impactful and meaningful technologies? With us, whether in Mobility Solutions, Consumer Goods, Industrial Technology, or Energy and Building Technology, you will enhance the quality of life for people around the world. Welcome to Bosch. We are looking to hire eight Customer Service Representatives (m/f/d) for our new project in the automotive sector at our Leipzig location as soon as possible. The Bosch Service Solutions Leipzig GmbH looks forward to receiving your application!

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