Customer Support Specialist

FundaAmsterdam, Noord-Holland, Netherlands

On-site Full-time

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Experience Level

Experience

Qualifications

Voor deze rol zijn wij op zoek naar een proactieve en communicatieve professional met een passie voor klanttevredenheid. Je hebt uitstekende luister- en probleemoplossende vaardigheden en bent in staat om technische vragen te begrijpen en te vertalen naar heldere antwoorden. Ervaring in een klantenservice omgeving is een pré.

About the job

In de rol van Customer Support Specialist bij Funda ben jij de schakel tussen makelaars en ons platform. Geen vraag is hetzelfde en dat maakt jouw werk dynamisch en uitdagend.

Jij stopt niet bij een oppervlakkig antwoord; je duikt dieper in de problematiek om het werkelijke probleem te begrijpen. Je bent proactief en wilt herhaling van vragen in de toekomst voorkomen.

Als Customer Support Specialist ben je verantwoordelijk voor het snel en effectief ondersteunen van makelaars. Je denkt mee over verbeteringen en draagt actief bij aan de optimalisatie van ons platform.

Jouw verantwoordelijkheden

Je biedt ondersteuning aan makelaars via e-mail en telefoon met hun vragen over Funda.
Je adviseert hen over hoe ze het platform optimaal kunnen benutten en hun zichtbaarheid kunnen vergroten.
Je verzamelt, analyseert en rapporteert vragen en issues aan de relevante teams.
Je signaleert terugkerende problemen en zorgt ervoor dat deze worden aangepakt.
Je deelt jouw inzichten en ervaringen tijdens teammeetings en denkt actief mee over verbeteringen.

Jouw team

Je maakt deel uit van het Support team binnen Customer Success, samen met zeven andere Customer Support Professionals. Jullie werken samen aan het eerste contact met makelaars en zijn essentieel voor de klanttevredenheid bij Funda.

Jullie starten de dag met een teamoverleg om te bespreken wat er speelt en waar verbeteringen mogelijk zijn. Jullie ondersteunen elkaar en zorgen ervoor dat waardevolle inzichten worden gedeeld.

About Funda

Funda is een leidend platform in de vastgoedsector, waar makelaars en huizenkopers samenkomen. Wij streven naar continue verbetering van onze diensten en technologieën om de gebruikerservaring te optimaliseren.

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May 5, 2026

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Full-time|On-site|New York

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May 5, 2026

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Full-time|On-site|New York City

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May 5, 2026

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Mainframe Security and Tools Specialist

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Full-time|On-site|New York City

The Financial Information Services Agency is seeking a dedicated and experienced Mainframe Security and Tools Specialist to join our team, reporting directly to the Application Security Manager. The ideal candidate will possess extensive hands-on experience with CA's ACF2 mainframe security software. We also welcome applicants with equivalent experience in Top Secret or RACF.In addition to ACF2, experience in mainframe environments such as z/OS, JES2, SMP/E, TSO, IOF, JCL, and IOCP/HCD is highly desirable. Familiarity with monitoring tools like TMON, Mainview, and OMEGAMON, as well as development skills in COBOL, REXX, JCL, PROCS, and CTLCARDS, will be advantageous. Knowledge of database systems, particularly IMS and DB2, is also required.The selected candidate will manage access control using ACF2 for TSO (ISPF), application data, and system files, which include JCL libraries and program libraries. The ACF2 support team updates ACF2 rules based on authorizations from agency security officers, granting access to various datasets, DB2 databases, IMS databases, and transactions. The team is responsible for maintaining user groups, testing upgrades to the ACF2 product, and ensuring operational integrity during off-hours through remote mainframe access for emergencies.Additional responsibilities include documenting product usage and procedures, managing certificate installations, conducting end-user recertifications, reviewing access violations, generating reports on user access, performing backups and restores of rules libraries, providing ongoing product education, and adhering to industry standards while training new staff.

May 5, 2026

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