Customer Support Specialist

Geotab Inc. is hiring a Technical Customer Support Team Leader based in Sydney, Australia. This position guides a team that helps customers manage their commercial vehicle fleets using Geotab’s connected transportation technology. Role overview The Technical Customer Support Team Leader oversees daily support operations, ensuring customers receive timely and…

Ticketek Entertainment Group (TEG) connects ticketing, live events, and digital technology to improve fan experiences around the world. The company’s brands include Ticketek, Eventfinda, TEG Live, TEG Sport, and TEG Experiences, with support from teams in Ovation, Analytics, and AI. Role overview The Weekend Team Leader for Customer Solutions and Groups manages fan support operations from Wednesday through Sunday, working 9:00 AM to 5:30 PM each day. This position is full-time and based in Sydney, New South Wales. What you will do Lead weekend customer support, delivering service through phone, Zendesk, and accessible booking channels. Serve as the key contact between weekend and weekday teams, ensuring handovers are smooth and operations remain consistent. Make independent decisions during weekend shifts to address issues and assist fans. On weekdays, work with the Head of Customer Solutions and other leaders on reporting, agency partnerships, and handling escalated cases. Requirements Experience leading teams or managing operations, ideally in customer service. Ability to make decisions independently, especially during weekend shifts. Strong communication and coordination skills to connect weekend and weekday operations. Self-motivated and able to support group objectives throughout the week. This role requires full-time availability from Wednesday to Sunday, 9:00 AM to 5:30 PM.

Intercom is a pioneering AI Customer Service company dedicated to empowering businesses to deliver exceptional customer experiences.Our cutting-edge AI agent, Fin, stands as the most advanced customer service AI agent available, enabling businesses to provide round-the-clock, flawless customer service and significantly enhance their customer interactions. Fin integrates seamlessly with our Helpdesk, forming a comprehensive solution known as the Intercom Customer Service Suite, designed to handle more intricate or high-touch queries that necessitate human intervention.Established in 2011 and trusted by almost 30,000 businesses worldwide, Intercom is redefining the standards of customer service. Guided by our core values, we continually push boundaries, operate with agility, and consistently deliver outstanding value to our clients.What’s the opportunity?In the era of AI, customer support is evolving rapidly, and so are the professionals who deliver it. Our next Technical Support Specialist will be a self-starter, deeply inquisitive, and well-versed in AI tools, maintaining high standards for themselves and their team.As a Technical Support Specialist, you will manage intricate technical inquiries regarding some of our most sophisticated features, serve as an escalation point for your colleagues on challenging investigations, and consistently deliver world-class customer support. You will collaborate proactively with customers to maximize their use of our platform while driving enhancements in product, processes, and team development. Utilizing AI tools in conjunction with your expertise, you will efficiently resolve complex cases and contribute to fostering a culture of continuous improvement. We frequently release product updates, making this a dynamic environment perfect for those excited by perpetual learning!If this role excites you, we would love to have you as our next Technical Support Specialist.What will I be doing?Communicating effectively and efficiently with our customers — we utilize our own product for most support interactions, but outbound calls are also part of our service.Taking ownership of customer communications and issues from initial contact until resolution.Becoming a comprehensive knowledge resource on how Intercom operates and what it can achieve.Collaborating with the Support team to ensure every customer has a positive experience with the product, focusing on making it user-friendly, reliable, bug-free, and fast.Working directly with product teams to identify current issues and offer insights for improvement.

Geotab Inc. develops IoT and connected transportation solutions, helping businesses manage commercial fleets with advanced web-based analytics. The company’s open platform and Geotab Marketplace® integrate hundreds of third-party options, allowing organizations to streamline operations and combine vehicle data with other business information. Each day, Geotab processes billions of data points, using analytics and machine learning to improve productivity, reduce fuel consumption, enhance driver safety, and support regulatory compliance. The team values adaptability and welcomes new perspectives, encouraging employees to take on fresh challenges as the company grows. Geotab has earned recognition as a certified Great Place to Work™ and emphasizes an inclusive, supportive culture. The company offers opportunities to innovate and develop professionally, along with a comprehensive benefits package. For more about Geotab’s culture and updates on future roles, visit their blog, follow on Instagram, or join the talent network.

Join Mable, a transformative leader in the care and support sector, as our Support Partner Team Lead. At Mable, we are committed to enhancing the lives of individuals through innovative technology and dedicated customer support.As a part of the HomeMade team, you will help empower older adults to effectively manage their care services, ensuring they maintain their independence and quality of life. Our cutting-edge technology platform allows clients to create personalized support plans tailored to their unique needs, optimizing their resources.In this pivotal role, you'll lead a passionate team of Support Partners who are the backbone of our customer experience. Your leadership will ensure that our clients feel valued, understood, and empowered in their care journey. Together, you will deliver exceptional service and strive for operational excellence, making a meaningful impact in the lives of the people we serve.

About the Role: At Tanium, we recognize the pivotal role our Technical Support Engineers play in enhancing customer satisfaction. As a crucial part of our team, you will be dedicated to resolving technical challenges and providing timely answers to customer inquiries. Your proactive and reactive efforts will significantly contribute to enriching the experience of our enterprise clients while utilizing Tanium's solutions. This position reports to a Support Manager. In this role, you will have the opportunity to utilize your technical expertise continually, while also expanding your knowledge in areas such as scripting and debugging. Key Responsibilities: Support customers by: Triaging incoming support cases Resolving customer support queries Collaborating with fellow Support Engineers on their assigned cases Responding to customer inquiries on the Tanium community site Enhancing customer experience by: Documenting best practices Tracking activities, documenting root causes, and generating reports Acting as a technical subject matter expert, focusing primarily on testing and troubleshooting Testing Tanium products and providing constructive feedback to Engineering teams for customer experience improvements

Join our dynamic team at AccorHotels as a Food and Beverage Team Leader specializing in Banquets. In this pivotal role, you will oversee banquet operations, ensuring exceptional service and a memorable experience for our guests. Your leadership will inspire the team to deliver outstanding culinary offerings and uphold our commitment to excellence.

Location: Sydney, Australia (Hybrid) About Relevance AI Relevance AI builds a platform for creating and managing intelligent agents that handle workflows, make decisions, and support collaboration, all in one place. Our mission is to help teams delegate meaningful work to AI agents that think and act with expertise. Industry leaders such as Canva, Databricks, Confluent, Autodesk, Lightspeed, Aveva, Qualified, and Activision Blizzard use our technology to scale their operations, marketing, and sales. We are backed by Bessemer Venture Partners, Insight Partners, Peak XV, and King River Capital. In April 2025, we completed our Series B funding round to accelerate our growth and expand agentic automation. With headquarters in Sydney, San Francisco, and Barcelona, we work in a hybrid model and value curiosity, collaboration, and execution. In 2025, LinkedIn named us Australia’s #1 Startup. Role Overview The Director of Technical Support leads and grows our global technical support function for enterprise clients across three regions. This role ensures that customers receive fast, high-quality resolutions and a consistent experience at scale. The Director will build a high-performing support organization, define enterprise standards and processes, and drive innovation in AI-enabled support. What You Will Do Lead a support team that has automated about 80% of ticket resolutions, using an AI-first approach. Develop and refine team structure, set clear expectations, and establish processes for enterprise support. Address challenges such as regional and time zone differences in support experience. Implement and manage enterprise SLA processes. Scale global hiring and onboarding to provide 24/5 support coverage. Establish reporting and forecasting to improve product quality and guide resource allocation. Collaborate with engineering and other teams to resolve bugs and enhance the product, including developing AI agents with tools like Claude Code. Contribute to online community support and educational initiatives.

Join Luminance, the trailblazer in Legal-Grade™ AI for enterprises, and take advantage of this outstanding opportunity! Supported by prestigious venture capitalists and recognized in both the Forbes AI 50 list of 'Most Promising Private AI Companies in the World' and Inc. 5000's 'Fastest Growing Companies in America', Luminance is revolutionizing the global legal landscape.We are excited to expand our Support function, where you will be the first point of contact for prospective and existing customers, ensuring a seamless integration of Luminance’s innovative technology into their operations. As a member of the Support team, you will manage customer inquiries, troubleshooting issues, and maintaining strong relationships from start to finish.You will be responsible for ticketing and resolving customer queries directly or collaborating with various departments to provide effective communication and exceptional service. Your role will involve understanding customer use cases and needs, ultimately enhancing their experience with our products. The ideal candidate is a people-oriented individual with critical thinking skills and a passion for problem-solving.

Join WalkMe, a leader in Digital Adoption Platforms (DAP) and a proud subsidiary of SAP. Our mission is to empower organizations to navigate the complexities of the digital landscape and optimize their technological investments. With WalkMe’s innovative features such as guidance, engagement, insights, and automation, we help employees increase productivity, provide executives with enhanced visibility into digital usage, and enable organizations to maximize their digital assets for successful transformations.In collaboration with SAP, we are transforming the digital journey for businesses by seamlessly integrating SAP’s powerful ERP solutions with WalkMe’s user-friendly digital adoption platform, enhancing productivity and user experience.As a Technical Support Engineer, you will report directly to the Support Manager and serve as the primary contact for our valued customers throughout their journey with WalkMe—from post-sale support through onboarding, project success, and contract renewals. Your role is vital in delivering timely and effective solutions, ensuring we meet our Service Level Agreements (SLAs) and maintain high levels of customer satisfaction. You will also contribute to the growth of our knowledge base and customer community, further enriching the customer experience.

Join our vibrant team at Club Millesime as a Food and Beverage Team Leader. In this role, you will oversee the operations of our food and beverage services, ensuring that our guests receive top-notch service and an unforgettable dining experience. You will lead a team of dedicated staff, manage inventory, and ensure compliance with health and safety regulations, all while creating a welcoming environment for our patrons.

We are seeking an accomplished Senior Corporate Counsel to join our dynamic team at tal. As the Team Leader within the Legal - Group Life and Retirement department, you will play a crucial role in steering our legal strategies and ensuring compliance across our operations. This position is ideal for individuals with a robust legal background and a passion for leadership.

Join Ping Identity as a Principal Technical Support Engineer, where you will be at the forefront of delivering exceptional technical support solutions. In this pivotal role, you will leverage your extensive experience to troubleshoot complex technical issues, ensuring customer satisfaction and fostering long-term relationships. You will collaborate with cross-functional teams to enhance product offerings and contribute to knowledge base improvements.

Join Our TeamAt Hitachi Vantara, we stand at the forefront of the data revolution, providing robust data infrastructure that empowers innovators around the globe. From banking sectors to entertainment venues, our solutions enable organizations to harness the full potential of their data.Our recent projects, like the iconic Las Vegas Sphere, showcase our commitment to helping businesses automate, optimize, and innovate to deliver extraordinary customer experiences. As we gear up for our next phase of growth, we seek passionate individuals eager to collaborate within a diverse global team and make a tangible impact with data.As a Senior Support Specialist, you will play a pivotal role in delivering expert support and advice to our clients, assisting them in overcoming their solution challenges. Your responsibilities will encompass the support of specific Hitachi Vantara products and their integration across corporate and enterprise solutions.You will engage with both internal and external customers, requiring strong communication skills to effectively interact with all stakeholders. Serving as a central point of contact for handling internal escalations and liaising with third-party vendors, you will also mentor and guide Technical Support Specialists (tier 1) within our Global Support team, enhancing their skills and knowledge.Join our global team of customer service professionals dedicated to providing Hitachi Vantara customers with exceptional support in a fast-paced, 24/7 environment.

Join MYOB as the Director of Customer Success and Support, where you will lead a passionate team dedicated to enhancing customer experiences. In this strategic role, you will be responsible for developing and implementing customer success initiatives that drive client satisfaction and retention. Your leadership will be vital in defining our support operations, ensuring our customers receive the highest level of service.As a visionary leader, you will collaborate with cross-functional teams to align customer success strategies with business goals. Your expertise in customer relationship management will help drive our mission of delivering exceptional service and support to all clients.

Who We AreVerkada is revolutionizing the way organizations safeguard their people and spaces through an integrated, AI-driven platform. As a frontrunner in cloud physical security, Verkada provides organizations with enhanced safety and efficiency via a unified software platform that encompasses solutions for video surveillance, access management, air quality monitoring, alarms, intercom systems, and visitor management.With over 30,000 organizations globally, including more than 100 Fortune 500 companies, relying on Verkada for their physical security needs, we simplify management, empower intelligent control, and support scalable implementations. Since our founding in 2016, Verkada has experienced rapid growth, now operating from 15 offices with a workforce of over 2,200 full-time employees.About The RoleAs we expand our footprint in the APAC region, Verkada is on the lookout for Technical Support Engineers to enhance our support for enterprise customers in our Sydney office. Joining our Technical Support team means becoming part of a talented group that provides assistance across the full suite of Verkada's cloud-managed building security products. You will tackle technical challenges independently and collaboratively, guiding customers through our platform's intricacies. Our team acts as a vital link between customers, Engineering, and Product Management. If you are eager to make a significant impact and advance your career in the cloud-managed IoT sector, we would love to connect with you!This role necessitates your presence on-site five days a week in our dynamic Sydney office where collaboration and innovation flourish.

Role overview The Customer Support Engineer for APAC at Heidi Health works from Sydney, supporting clinicians and healthcare teams who use our AI-powered product. This position combines technical troubleshooting with customer service, aiming to resolve complex issues and improve reliability in clinical settings. The role plays a key part in building customer trust and supporting Heidi Health’s growth in healthcare environments. Main responsibilities Serve as the primary contact for customers with technical or complex questions, handling escalated and urgent cases through chat, email, and phone. Develop in-depth knowledge of Heidi Health’s product and its application in real clinical environments. Deliver clear and effective technical support by understanding customer needs and resolving issues efficiently. Analyze and debug intricate technical problems, using sound judgment in sensitive healthcare situations. Take ownership of customer issues from initial contact to resolution, responding promptly and accurately within agreed service levels. Work closely with engineering and product teams to understand, replicate, and resolve complex issues, ensuring all escalations are well-documented and reflect the customer’s experience. Monitor server health, system status, and bug reports. Act quickly to reduce impact, escalate critical problems, and help prevent repeat issues. Identify recurring or systemic issues and contribute to ongoing product and support improvements. Working at Heidi Health Receive an extra paid day off for your birthday, plus additional wellness days. Access a $500 annual personal development budget. Collaborate with skilled engineers and creatives from diverse backgrounds. Contribute to shaping healthcare globally as part of one of Australia’s leading healthtech startups. See the impact of your work quickly and grow your career within a startup setting. Join efforts to reimagine primary care and improve healthcare in Australia and beyond.

Join KPMG Australia as a Dynamics 365 Customer Engagement Technical Lead in our Technology department. This full-time position offers an exciting opportunity for a mid-senior level professional to lead and innovate in customer engagement solutions.

About OmniOmni is an innovative business intelligence and embedded analytics platform designed to empower customers in exploring, understanding, and leveraging their data effectively.With our headquarters located in San Francisco and additional hubs across EMEA and APAC, we are proudly supported by prominent investors such as ICONIQ Growth, Theory Ventures, First Round Capital, Redpoint Ventures, Google Ventures, Snowflake Ventures, and Databricks Ventures.About the RoleWe are on the lookout for data enthusiasts to join our Product Expert team and deliver outstanding technical support to our customers. This role represents the inaugural Product Expert, Customer Support position in Sydney, Australia, where you will play a vital role in establishing the local team and influencing customer support operations in the region.As a Product Expert at Omni, you will leverage your expertise in SQL, data analytics, and familiarity with the Omni product to assist customers in resolving data challenges, adopting best practices, and navigating the platform. You will serve as both the face of Omni and the internal advocate for customer needs, providing personalized support as the primary point of contact.We take pride in delivering exceptional, high-touch technical support throughout the customer journey. Our Product Experts are the heart and soul of the customer experience!Key Responsibilities:Develop deep expertise in the Omni product, best practices, and integration with technologies such as dbt, git, API workflows, and modern databases.Assist customers, potential clients, and partners via Slack, acting as the frontline support as users address their data needs.Provide proactive, positive, and beyond-the-call-of-duty technical support, delving deeper to uncover creative solutions to customer inquiries.Be the first Product Expert in Sydney, helping to define the role and the impact of the team in the local context.Stay informed about the latest product enhancements and roadmap updates (which change weekly).Represent customer needs in internal discussions with Product and Engineering teams.Collaborate with Solutions Engineering to identify trends and proactively suggest product and tooling solutions that enhance customer experience.