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Join Mable as a Customer Support Specialist, where you will play a crucial role in enhancing the user experience across our innovative healthtech platform. You will support individuals with disabilities and older Australians, empowering them to connect with independent support workers on their own terms.
As part of a vibrant and dedicated team, your mission will be to drive customer engagement, foster trust, and convert users into loyal advocates. You will be trained to address a variety of user needs, ensuring every interaction is meaningful and contributes to our goal of creating lasting, positive change in the care and support sector.
Join Mable as a Customer Support Specialist, where you will play a crucial role in enhancing the user experience across our innovative healthtech platform. You will support individuals with disabilities and older Australians, empowering them to connect with independent support workers on their own terms.As part of a vibrant and dedicated team, your mission w…
Join HomeMade, a leading aged care provider under the Attain Healthtech Group, dedicated to transforming lives through personalized care and innovative technology.Our mission is clear: to foster lasting, positive change in the care and support sector, enhancing the lives of older individuals and empowering them to maintain control over their services.As part of the HomeMade team, you will play a pivotal role in enabling older adults to lead independent, fulfilling lives in the comfort of their own homes. Our advanced platform empowers clients to tailor support plans that meet their unique needs, ensuring optimal use of their resources.In this Customer Support Specialist role, you will be instrumental in delivering a warm, high-quality service experience as clients navigate the HomeMade journey. Reporting directly to the Service & Support Manager, you will closely collaborate with Support Partners to ensure our customers receive the assistance they deserve.We value flexibility in our operations, thus you will be expected to work between Monday to Friday, from 7:00 AM to 7:00 PM, totaling 38 hours per week within these hours.
Intercom is a pioneering AI Customer Service company dedicated to empowering businesses to deliver exceptional customer experiences.Our cutting-edge AI agent, Fin, stands as the most advanced customer service AI agent available, enabling businesses to provide round-the-clock, flawless customer service and significantly enhance their customer interactions. Fin integrates seamlessly with our Helpdesk, forming a comprehensive solution known as the Intercom Customer Service Suite, designed to handle more intricate or high-touch queries that necessitate human intervention.Established in 2011 and trusted by almost 30,000 businesses worldwide, Intercom is redefining the standards of customer service. Guided by our core values, we continually push boundaries, operate with agility, and consistently deliver outstanding value to our clients.What’s the opportunity?In the era of AI, customer support is evolving rapidly, and so are the professionals who deliver it. Our next Technical Support Specialist will be a self-starter, deeply inquisitive, and well-versed in AI tools, maintaining high standards for themselves and their team.As a Technical Support Specialist, you will manage intricate technical inquiries regarding some of our most sophisticated features, serve as an escalation point for your colleagues on challenging investigations, and consistently deliver world-class customer support. You will collaborate proactively with customers to maximize their use of our platform while driving enhancements in product, processes, and team development. Utilizing AI tools in conjunction with your expertise, you will efficiently resolve complex cases and contribute to fostering a culture of continuous improvement. We frequently release product updates, making this a dynamic environment perfect for those excited by perpetual learning!If this role excites you, we would love to have you as our next Technical Support Specialist.What will I be doing?Communicating effectively and efficiently with our customers — we utilize our own product for most support interactions, but outbound calls are also part of our service.Taking ownership of customer communications and issues from initial contact until resolution.Becoming a comprehensive knowledge resource on how Intercom operates and what it can achieve.Collaborating with the Support team to ensure every customer has a positive experience with the product, focusing on making it user-friendly, reliable, bug-free, and fast.Working directly with product teams to identify current issues and offer insights for improvement.
Join Our TeamAt Hitachi Vantara, we stand at the forefront of the data revolution, providing robust data infrastructure that empowers innovators around the globe. From banking sectors to entertainment venues, our solutions enable organizations to harness the full potential of their data.Our recent projects, like the iconic Las Vegas Sphere, showcase our commitment to helping businesses automate, optimize, and innovate to deliver extraordinary customer experiences. As we gear up for our next phase of growth, we seek passionate individuals eager to collaborate within a diverse global team and make a tangible impact with data.As a Senior Support Specialist, you will play a pivotal role in delivering expert support and advice to our clients, assisting them in overcoming their solution challenges. Your responsibilities will encompass the support of specific Hitachi Vantara products and their integration across corporate and enterprise solutions.You will engage with both internal and external customers, requiring strong communication skills to effectively interact with all stakeholders. Serving as a central point of contact for handling internal escalations and liaising with third-party vendors, you will also mentor and guide Technical Support Specialists (tier 1) within our Global Support team, enhancing their skills and knowledge.Join our global team of customer service professionals dedicated to providing Hitachi Vantara customers with exceptional support in a fast-paced, 24/7 environment.
Geotab Inc. develops IoT and connected transportation solutions, helping businesses manage commercial fleets with advanced web-based analytics. The company’s open platform and Geotab Marketplace® integrate hundreds of third-party options, allowing organizations to streamline operations and combine vehicle data with other business information. Each day, Geotab processes billions of data points, using analytics and machine learning to improve productivity, reduce fuel consumption, enhance driver safety, and support regulatory compliance. The team values adaptability and welcomes new perspectives, encouraging employees to take on fresh challenges as the company grows. Geotab has earned recognition as a certified Great Place to Work™ and emphasizes an inclusive, supportive culture. The company offers opportunities to innovate and develop professionally, along with a comprehensive benefits package. For more about Geotab’s culture and updates on future roles, visit their blog, follow on Instagram, or join the talent network.
Join Odaseva, a leader in data management solutions, as a Tier 2 Support Specialist! Since our inception in 2012, we have empowered global enterprises to safeguard and optimize their most critical asset: data.Our innovative Odaseva EnterpriseData Platform is designed to secure and manage Salesforce data, ensuring resilience, compliance with regulations, and maximizing data value. We tackle the intricate challenges faced by large-scale global enterprises.With a rapidly growing presence across offices in San Francisco, Paris, Sydney, London, Kuala Lumpur, Singapore, and more, we cater to a diverse global clientele, including Fortune 500 companies, government entities, and NGOs, supporting over 100 million Salesforce users worldwide.At Odaseva, we foster an environment anchored in our core values: Trust, Service, Commitment, Excellence, Kaizen, and One Team, enabling our employees to thrive and succeed.
Join our dynamic team at tal as a Recovery & Support Specialist, where your skills will play a vital role in assisting individuals in their recovery journeys. In this full-time position, you will engage with clients, providing them with the support and guidance they need to reclaim their lives. This opportunity is perfect for those who are passionate about making a difference in the community and helping others navigate through challenging times.
Contract|Hybrid|Sydney, New South Wales, Australia
About Centorrino Technologies Centorrino Technologies (CT) is recognized as a Great Place to Work for 2024-2025 and listed among Australia’s Best Places to Work for Medium & Large Size companies in 2025. With an eNPS score of 68, the company values community and aims to set a high standard for customer experience. Role Overview: Support & Knowledge Transfer Specialist This 12-month contract position is based in Sydney, New South Wales. The Support & Knowledge Transfer Specialist delivers operational support for CT’s systems, produces clear documentation, and leads knowledge transfer efforts. The goal: help sustain systems, boost user skills, and keep services running smoothly. Main Responsibilities Provide day-to-day operational support for company systems Create and maintain high-quality documentation Facilitate knowledge transfer activities for users and teams Support ongoing service continuity and user capability development Contract Details 12-month contract Location: Sydney, New South Wales, Australia
About UsAt Legora, our ambition is clear: we aim to revolutionize the legal industry. Unlike traditional solutions built solely for lawyers, we collaborate with legal professionals to ensure our technology meets their needs effectively, step by step.Our AI-driven platform empowers legal experts to work not only more efficiently but also to engage in deeper inquiry and uncover valuable insights. By leveraging cutting-edge technology, we are transforming complex legal processes into streamlined, intelligent workflows. Our partnerships with leading firms like Cleary Gottlieb, Goodwin, Bird & Bird, and Linklaters across more than 40 countries demonstrate our commitment to innovation in legal tech.Joining Legora means becoming part of a team that doesn't settle for mediocrity. We believe in collective success and are dedicated to equipping lawyers with technology that genuinely understands their challenges. If you are passionate about innovative problem-solving, collaboration with top-tier talent, and influencing change in a high-stakes environment, this is your opportunity.Are you ready to help us shape the future of legal technology?The RoleWe are seeking a Customer Enablement Specialist to join our Operations team, becoming an integral part of our customer support initiative. This position offers a chance to deliver exceptional service, tackle complex challenges, and shape the future of support at Legora. You will work cross-functionally with teams in Product, Engineering, Legal Engineering, and Go to Market to optimize the customer experience. By collaborating closely with top-tier lawyers globally, you will develop expertise in Legora’s platform and enhance their workflow. Your role will involve problem-solving, identifying patterns, and ensuring our users receive timely, structured, and meaningful support.What You’ll Be DoingDeliver Outstanding Support: Address customer inquiries with speed, clarity, and empathy, becoming the trusted representative of Legora for our enterprise clients.Master Our Product: Acquire in-depth knowledge of Legora’s platform to effectively assist users and enhance their experience.
Join MYOB as the Director of Customer Success and Support, where you will lead a passionate team dedicated to enhancing customer experiences. In this strategic role, you will be responsible for developing and implementing customer success initiatives that drive client satisfaction and retention. Your leadership will be vital in defining our support operations, ensuring our customers receive the highest level of service.As a visionary leader, you will collaborate with cross-functional teams to align customer success strategies with business goals. Your expertise in customer relationship management will help drive our mission of delivering exceptional service and support to all clients.
Role overview The Customer Support Engineer for APAC at Heidi Health works from Sydney, supporting clinicians and healthcare teams who use our AI-powered product. This position combines technical troubleshooting with customer service, aiming to resolve complex issues and improve reliability in clinical settings. The role plays a key part in building customer trust and supporting Heidi Health’s growth in healthcare environments. Main responsibilities Serve as the primary contact for customers with technical or complex questions, handling escalated and urgent cases through chat, email, and phone. Develop in-depth knowledge of Heidi Health’s product and its application in real clinical environments. Deliver clear and effective technical support by understanding customer needs and resolving issues efficiently. Analyze and debug intricate technical problems, using sound judgment in sensitive healthcare situations. Take ownership of customer issues from initial contact to resolution, responding promptly and accurately within agreed service levels. Work closely with engineering and product teams to understand, replicate, and resolve complex issues, ensuring all escalations are well-documented and reflect the customer’s experience. Monitor server health, system status, and bug reports. Act quickly to reduce impact, escalate critical problems, and help prevent repeat issues. Identify recurring or systemic issues and contribute to ongoing product and support improvements. Working at Heidi Health Receive an extra paid day off for your birthday, plus additional wellness days. Access a $500 annual personal development budget. Collaborate with skilled engineers and creatives from diverse backgrounds. Contribute to shaping healthcare globally as part of one of Australia’s leading healthtech startups. See the impact of your work quickly and grow your career within a startup setting. Join efforts to reimagine primary care and improve healthcare in Australia and beyond.
About OmniOmni is an innovative business intelligence and embedded analytics platform designed to empower customers in exploring, understanding, and leveraging their data effectively.With our headquarters located in San Francisco and additional hubs across EMEA and APAC, we are proudly supported by prominent investors such as ICONIQ Growth, Theory Ventures, First Round Capital, Redpoint Ventures, Google Ventures, Snowflake Ventures, and Databricks Ventures.About the RoleWe are on the lookout for data enthusiasts to join our Product Expert team and deliver outstanding technical support to our customers. This role represents the inaugural Product Expert, Customer Support position in Sydney, Australia, where you will play a vital role in establishing the local team and influencing customer support operations in the region.As a Product Expert at Omni, you will leverage your expertise in SQL, data analytics, and familiarity with the Omni product to assist customers in resolving data challenges, adopting best practices, and navigating the platform. You will serve as both the face of Omni and the internal advocate for customer needs, providing personalized support as the primary point of contact.We take pride in delivering exceptional, high-touch technical support throughout the customer journey. Our Product Experts are the heart and soul of the customer experience!Key Responsibilities:Develop deep expertise in the Omni product, best practices, and integration with technologies such as dbt, git, API workflows, and modern databases.Assist customers, potential clients, and partners via Slack, acting as the frontline support as users address their data needs.Provide proactive, positive, and beyond-the-call-of-duty technical support, delving deeper to uncover creative solutions to customer inquiries.Be the first Product Expert in Sydney, helping to define the role and the impact of the team in the local context.Stay informed about the latest product enhancements and roadmap updates (which change weekly).Represent customer needs in internal discussions with Product and Engineering teams.Collaborate with Solutions Engineering to identify trends and proactively suggest product and tooling solutions that enhance customer experience.
Hello there! I’m Herrald , the Customer Experience Lead for Australia at WeTravel. I embarked on this exciting journey with WeTravel last September as the inaugural Account Manager, and it has been a thrilling experience. My objective is to cultivate a dynamic, collaborative team that is deeply passionate about our mission. As Australia represents a burgeoning market for WeTravel, we are poised for numerous exciting opportunities ahead.Currently, we are on the lookout for a Customer Support Representative to join our ranks. If you have a passion for travel and fintech and enjoy forging meaningful relationships, this role could be the perfect match for you. At WeTravel, we empower multi-day and group tour operators to simplify their booking and payment processes, allowing them to concentrate on delivering unforgettable experiences.If you are enthusiastic about assisting others, possess strong problem-solving skills, and thrive in a fast-paced, international environment, we would love to connect with you!Our Work CultureAt WeTravel, we operate efficiently, adapt quickly, and provide robust support for one another. Our support team excels in a fast-paced, collaborative setting where we consistently enhance our service by sharing insights, learning from feedback, and maintaining close contact with our users. This role is on-site, offering high autonomy, significant impact, and visibility.You will work closely with engineering, product, and sales teams to address user needs and enhance the customer journey, while also contributing to the systems and content that drive our support strategy.Why You Should Consider This OpportunityYou should apply if you meet the following criteria:Possess 4+ years of experience in customer support, preferably within a SaaS or tech-driven context.Demonstrate advanced English proficiency (C1 or higher) and fluency in Spanish, both written and verbal, with the capability to communicate effectively with customers and internal teams.Exhibit confidence in using modern support platforms such as Intercom, Zendesk, or equivalent tools, including inbox management, workflows, tags, macros, and reporting.Be empathetic, patient, and dedicated to helping others succeed.Have hands-on experience collaborating with engineers to investigate bugs, validate fixes, and contribute to product enhancements.Communicate clearly and succinctly, even under pressure.Be proactive, organized, and comfortable working independently.Possess a genuine passion for helping others and a desire to be part of a collaborative team.
Geotab Inc. is hiring a Technical Customer Support Team Leader based in Sydney, Australia. This position guides a team that helps customers manage their commercial vehicle fleets using Geotab’s connected transportation technology. Role overview The Technical Customer Support Team Leader oversees daily support operations, ensuring customers receive timely and accurate assistance. The focus is on helping businesses use Geotab’s web-based analytics and IoT platform to improve fleet safety, productivity, and compliance. The team leader also supports staff development and encourages creative problem-solving. What you will do Lead and mentor a team of technical support specialists. Coordinate responses to customer inquiries related to Geotab’s fleet management solutions. Promote a collaborative and inclusive team environment. Encourage continuous learning and professional growth within the team. Requirements Experience in technical customer support or a related field. Strong leadership and communication skills. Interest in IoT, analytics, and connected vehicle technology. Ability to work in Sydney, Australia. Learn more Explore Geotab’s culture on the Geotab blog. See daily life at Geotab on Instagram. Subscribe to the talent network for job updates.
Role Overview HomeMade, part of Attain Healthtech Group, is hiring a Payments and Claims Specialist. This full-time role is open in Sydney, Brisbane, and Melbourne. The position focuses on supporting the aged care sector by handling payments and claims processes that help older adults manage their care services with confidence. What You Will Do Process high volumes of data entry related to payments and claims Maintain accurate and up-to-date customer profiles Work closely with customer service teams to resolve questions from clients and service providers Deliver prompt, reliable support to ensure a smooth experience for users Impact This role directly supports older individuals by helping them access and manage care services. The work contributes to a platform that enables thousands to build personalized support plans and make the most of their funding. About the Team Join a group committed to improving lives through technology and service. The team values collaboration and aims to make a real difference in the aged care community.
Role Overview As a Claims Customer Solutions Specialist at tal in Sydney, support clients throughout the claims process and help resolve their inquiries. This role centers on delivering clear answers and timely solutions, aiming to make each customer interaction positive and straightforward. What You Will Do Respond to client questions about claims, guiding them through each step. Work to resolve issues quickly, keeping customers informed along the way. Maintain a high standard of service in every interaction. Growth and Support This position offers room for professional development within a team that values learning and support.
Role Overview KPMG Australia is looking for a Senior Support Consultant to join the Product & Customer Enablement team in Sydney. This position focuses on improving customer satisfaction and product performance. The role involves close collaboration with teams across the business to deliver effective support solutions and help clients reach their goals. What You Will Do Work with cross-functional teams to resolve customer issues and improve support processes Contribute to product enhancements by sharing insights from customer interactions Support client enablement efforts, helping customers make the most of KPMG products Take part in strategies to boost customer engagement and satisfaction
Colliers International is seeking a Workplace Support Specialist based in Sydney. This position plays a key part in keeping Workplace Management Services running smoothly and supporting a positive client experience. Role overview The Workplace Support Specialist handles a range of tasks that require strong organizational abilities. The work involves maintaining daily operations, responding to client needs, and helping to create a productive environment for clients and team members alike. What you will do Support the delivery of Workplace Management Services Assist with daily operational tasks and address client requests Apply problem-solving skills to resolve issues efficiently Requirements Excellent organizational skills Proactive approach to tasks and challenges
Full-time|A$50K/yr - A$70K/yr|Hybrid|Sydney, Australia
At Hudl, we empower exceptional teams by hiring top talent who inspire continuous learning. We trust you to accomplish your tasks in your own style while pushing the boundaries of innovation. Our culture emphasizes support and inclusivity, as reflected by our recognition as one of Newsweek's Top 100 Global Most Loved Workplaces.We pride ourselves on being the backbone of teams, highlighting the lifelong benefits of sports: collaboration, perseverance, mentorship, and the pursuit of excellence. Our products enable teams worldwide to see their game from a new perspective, allowing coaches and athletes at all levels to capture video, analyze data, and share highlights seamlessly.Eager to join us?
Join Mable, a transformative leader in the care and support sector, as our Support Partner Team Lead. At Mable, we are committed to enhancing the lives of individuals through innovative technology and dedicated customer support.As a part of the HomeMade team, you will help empower older adults to effectively manage their care services, ensuring they maintain their independence and quality of life. Our cutting-edge technology platform allows clients to create personalized support plans tailored to their unique needs, optimizing their resources.In this pivotal role, you'll lead a passionate team of Support Partners who are the backbone of our customer experience. Your leadership will ensure that our clients feel valued, understood, and empowered in their care journey. Together, you will deliver exceptional service and strive for operational excellence, making a meaningful impact in the lives of the people we serve.
Join Mable as a Customer Support Specialist, where you will play a crucial role in enhancing the user experience across our innovative healthtech platform. You will support individuals with disabilities and older Australians, empowering them to connect with independent support workers on their own terms.As part of a vibrant and dedicated team, your mission w…
Join HomeMade, a leading aged care provider under the Attain Healthtech Group, dedicated to transforming lives through personalized care and innovative technology.Our mission is clear: to foster lasting, positive change in the care and support sector, enhancing the lives of older individuals and empowering them to maintain control over their services.As part of the HomeMade team, you will play a pivotal role in enabling older adults to lead independent, fulfilling lives in the comfort of their own homes. Our advanced platform empowers clients to tailor support plans that meet their unique needs, ensuring optimal use of their resources.In this Customer Support Specialist role, you will be instrumental in delivering a warm, high-quality service experience as clients navigate the HomeMade journey. Reporting directly to the Service & Support Manager, you will closely collaborate with Support Partners to ensure our customers receive the assistance they deserve.We value flexibility in our operations, thus you will be expected to work between Monday to Friday, from 7:00 AM to 7:00 PM, totaling 38 hours per week within these hours.
Intercom is a pioneering AI Customer Service company dedicated to empowering businesses to deliver exceptional customer experiences.Our cutting-edge AI agent, Fin, stands as the most advanced customer service AI agent available, enabling businesses to provide round-the-clock, flawless customer service and significantly enhance their customer interactions. Fin integrates seamlessly with our Helpdesk, forming a comprehensive solution known as the Intercom Customer Service Suite, designed to handle more intricate or high-touch queries that necessitate human intervention.Established in 2011 and trusted by almost 30,000 businesses worldwide, Intercom is redefining the standards of customer service. Guided by our core values, we continually push boundaries, operate with agility, and consistently deliver outstanding value to our clients.What’s the opportunity?In the era of AI, customer support is evolving rapidly, and so are the professionals who deliver it. Our next Technical Support Specialist will be a self-starter, deeply inquisitive, and well-versed in AI tools, maintaining high standards for themselves and their team.As a Technical Support Specialist, you will manage intricate technical inquiries regarding some of our most sophisticated features, serve as an escalation point for your colleagues on challenging investigations, and consistently deliver world-class customer support. You will collaborate proactively with customers to maximize their use of our platform while driving enhancements in product, processes, and team development. Utilizing AI tools in conjunction with your expertise, you will efficiently resolve complex cases and contribute to fostering a culture of continuous improvement. We frequently release product updates, making this a dynamic environment perfect for those excited by perpetual learning!If this role excites you, we would love to have you as our next Technical Support Specialist.What will I be doing?Communicating effectively and efficiently with our customers — we utilize our own product for most support interactions, but outbound calls are also part of our service.Taking ownership of customer communications and issues from initial contact until resolution.Becoming a comprehensive knowledge resource on how Intercom operates and what it can achieve.Collaborating with the Support team to ensure every customer has a positive experience with the product, focusing on making it user-friendly, reliable, bug-free, and fast.Working directly with product teams to identify current issues and offer insights for improvement.
Join Our TeamAt Hitachi Vantara, we stand at the forefront of the data revolution, providing robust data infrastructure that empowers innovators around the globe. From banking sectors to entertainment venues, our solutions enable organizations to harness the full potential of their data.Our recent projects, like the iconic Las Vegas Sphere, showcase our commitment to helping businesses automate, optimize, and innovate to deliver extraordinary customer experiences. As we gear up for our next phase of growth, we seek passionate individuals eager to collaborate within a diverse global team and make a tangible impact with data.As a Senior Support Specialist, you will play a pivotal role in delivering expert support and advice to our clients, assisting them in overcoming their solution challenges. Your responsibilities will encompass the support of specific Hitachi Vantara products and their integration across corporate and enterprise solutions.You will engage with both internal and external customers, requiring strong communication skills to effectively interact with all stakeholders. Serving as a central point of contact for handling internal escalations and liaising with third-party vendors, you will also mentor and guide Technical Support Specialists (tier 1) within our Global Support team, enhancing their skills and knowledge.Join our global team of customer service professionals dedicated to providing Hitachi Vantara customers with exceptional support in a fast-paced, 24/7 environment.
Geotab Inc. develops IoT and connected transportation solutions, helping businesses manage commercial fleets with advanced web-based analytics. The company’s open platform and Geotab Marketplace® integrate hundreds of third-party options, allowing organizations to streamline operations and combine vehicle data with other business information. Each day, Geotab processes billions of data points, using analytics and machine learning to improve productivity, reduce fuel consumption, enhance driver safety, and support regulatory compliance. The team values adaptability and welcomes new perspectives, encouraging employees to take on fresh challenges as the company grows. Geotab has earned recognition as a certified Great Place to Work™ and emphasizes an inclusive, supportive culture. The company offers opportunities to innovate and develop professionally, along with a comprehensive benefits package. For more about Geotab’s culture and updates on future roles, visit their blog, follow on Instagram, or join the talent network.
Join Odaseva, a leader in data management solutions, as a Tier 2 Support Specialist! Since our inception in 2012, we have empowered global enterprises to safeguard and optimize their most critical asset: data.Our innovative Odaseva EnterpriseData Platform is designed to secure and manage Salesforce data, ensuring resilience, compliance with regulations, and maximizing data value. We tackle the intricate challenges faced by large-scale global enterprises.With a rapidly growing presence across offices in San Francisco, Paris, Sydney, London, Kuala Lumpur, Singapore, and more, we cater to a diverse global clientele, including Fortune 500 companies, government entities, and NGOs, supporting over 100 million Salesforce users worldwide.At Odaseva, we foster an environment anchored in our core values: Trust, Service, Commitment, Excellence, Kaizen, and One Team, enabling our employees to thrive and succeed.
Join our dynamic team at tal as a Recovery & Support Specialist, where your skills will play a vital role in assisting individuals in their recovery journeys. In this full-time position, you will engage with clients, providing them with the support and guidance they need to reclaim their lives. This opportunity is perfect for those who are passionate about making a difference in the community and helping others navigate through challenging times.
Contract|Hybrid|Sydney, New South Wales, Australia
About Centorrino Technologies Centorrino Technologies (CT) is recognized as a Great Place to Work for 2024-2025 and listed among Australia’s Best Places to Work for Medium & Large Size companies in 2025. With an eNPS score of 68, the company values community and aims to set a high standard for customer experience. Role Overview: Support & Knowledge Transfer Specialist This 12-month contract position is based in Sydney, New South Wales. The Support & Knowledge Transfer Specialist delivers operational support for CT’s systems, produces clear documentation, and leads knowledge transfer efforts. The goal: help sustain systems, boost user skills, and keep services running smoothly. Main Responsibilities Provide day-to-day operational support for company systems Create and maintain high-quality documentation Facilitate knowledge transfer activities for users and teams Support ongoing service continuity and user capability development Contract Details 12-month contract Location: Sydney, New South Wales, Australia
About UsAt Legora, our ambition is clear: we aim to revolutionize the legal industry. Unlike traditional solutions built solely for lawyers, we collaborate with legal professionals to ensure our technology meets their needs effectively, step by step.Our AI-driven platform empowers legal experts to work not only more efficiently but also to engage in deeper inquiry and uncover valuable insights. By leveraging cutting-edge technology, we are transforming complex legal processes into streamlined, intelligent workflows. Our partnerships with leading firms like Cleary Gottlieb, Goodwin, Bird & Bird, and Linklaters across more than 40 countries demonstrate our commitment to innovation in legal tech.Joining Legora means becoming part of a team that doesn't settle for mediocrity. We believe in collective success and are dedicated to equipping lawyers with technology that genuinely understands their challenges. If you are passionate about innovative problem-solving, collaboration with top-tier talent, and influencing change in a high-stakes environment, this is your opportunity.Are you ready to help us shape the future of legal technology?The RoleWe are seeking a Customer Enablement Specialist to join our Operations team, becoming an integral part of our customer support initiative. This position offers a chance to deliver exceptional service, tackle complex challenges, and shape the future of support at Legora. You will work cross-functionally with teams in Product, Engineering, Legal Engineering, and Go to Market to optimize the customer experience. By collaborating closely with top-tier lawyers globally, you will develop expertise in Legora’s platform and enhance their workflow. Your role will involve problem-solving, identifying patterns, and ensuring our users receive timely, structured, and meaningful support.What You’ll Be DoingDeliver Outstanding Support: Address customer inquiries with speed, clarity, and empathy, becoming the trusted representative of Legora for our enterprise clients.Master Our Product: Acquire in-depth knowledge of Legora’s platform to effectively assist users and enhance their experience.
Join MYOB as the Director of Customer Success and Support, where you will lead a passionate team dedicated to enhancing customer experiences. In this strategic role, you will be responsible for developing and implementing customer success initiatives that drive client satisfaction and retention. Your leadership will be vital in defining our support operations, ensuring our customers receive the highest level of service.As a visionary leader, you will collaborate with cross-functional teams to align customer success strategies with business goals. Your expertise in customer relationship management will help drive our mission of delivering exceptional service and support to all clients.
Role overview The Customer Support Engineer for APAC at Heidi Health works from Sydney, supporting clinicians and healthcare teams who use our AI-powered product. This position combines technical troubleshooting with customer service, aiming to resolve complex issues and improve reliability in clinical settings. The role plays a key part in building customer trust and supporting Heidi Health’s growth in healthcare environments. Main responsibilities Serve as the primary contact for customers with technical or complex questions, handling escalated and urgent cases through chat, email, and phone. Develop in-depth knowledge of Heidi Health’s product and its application in real clinical environments. Deliver clear and effective technical support by understanding customer needs and resolving issues efficiently. Analyze and debug intricate technical problems, using sound judgment in sensitive healthcare situations. Take ownership of customer issues from initial contact to resolution, responding promptly and accurately within agreed service levels. Work closely with engineering and product teams to understand, replicate, and resolve complex issues, ensuring all escalations are well-documented and reflect the customer’s experience. Monitor server health, system status, and bug reports. Act quickly to reduce impact, escalate critical problems, and help prevent repeat issues. Identify recurring or systemic issues and contribute to ongoing product and support improvements. Working at Heidi Health Receive an extra paid day off for your birthday, plus additional wellness days. Access a $500 annual personal development budget. Collaborate with skilled engineers and creatives from diverse backgrounds. Contribute to shaping healthcare globally as part of one of Australia’s leading healthtech startups. See the impact of your work quickly and grow your career within a startup setting. Join efforts to reimagine primary care and improve healthcare in Australia and beyond.
About OmniOmni is an innovative business intelligence and embedded analytics platform designed to empower customers in exploring, understanding, and leveraging their data effectively.With our headquarters located in San Francisco and additional hubs across EMEA and APAC, we are proudly supported by prominent investors such as ICONIQ Growth, Theory Ventures, First Round Capital, Redpoint Ventures, Google Ventures, Snowflake Ventures, and Databricks Ventures.About the RoleWe are on the lookout for data enthusiasts to join our Product Expert team and deliver outstanding technical support to our customers. This role represents the inaugural Product Expert, Customer Support position in Sydney, Australia, where you will play a vital role in establishing the local team and influencing customer support operations in the region.As a Product Expert at Omni, you will leverage your expertise in SQL, data analytics, and familiarity with the Omni product to assist customers in resolving data challenges, adopting best practices, and navigating the platform. You will serve as both the face of Omni and the internal advocate for customer needs, providing personalized support as the primary point of contact.We take pride in delivering exceptional, high-touch technical support throughout the customer journey. Our Product Experts are the heart and soul of the customer experience!Key Responsibilities:Develop deep expertise in the Omni product, best practices, and integration with technologies such as dbt, git, API workflows, and modern databases.Assist customers, potential clients, and partners via Slack, acting as the frontline support as users address their data needs.Provide proactive, positive, and beyond-the-call-of-duty technical support, delving deeper to uncover creative solutions to customer inquiries.Be the first Product Expert in Sydney, helping to define the role and the impact of the team in the local context.Stay informed about the latest product enhancements and roadmap updates (which change weekly).Represent customer needs in internal discussions with Product and Engineering teams.Collaborate with Solutions Engineering to identify trends and proactively suggest product and tooling solutions that enhance customer experience.
Hello there! I’m Herrald , the Customer Experience Lead for Australia at WeTravel. I embarked on this exciting journey with WeTravel last September as the inaugural Account Manager, and it has been a thrilling experience. My objective is to cultivate a dynamic, collaborative team that is deeply passionate about our mission. As Australia represents a burgeoning market for WeTravel, we are poised for numerous exciting opportunities ahead.Currently, we are on the lookout for a Customer Support Representative to join our ranks. If you have a passion for travel and fintech and enjoy forging meaningful relationships, this role could be the perfect match for you. At WeTravel, we empower multi-day and group tour operators to simplify their booking and payment processes, allowing them to concentrate on delivering unforgettable experiences.If you are enthusiastic about assisting others, possess strong problem-solving skills, and thrive in a fast-paced, international environment, we would love to connect with you!Our Work CultureAt WeTravel, we operate efficiently, adapt quickly, and provide robust support for one another. Our support team excels in a fast-paced, collaborative setting where we consistently enhance our service by sharing insights, learning from feedback, and maintaining close contact with our users. This role is on-site, offering high autonomy, significant impact, and visibility.You will work closely with engineering, product, and sales teams to address user needs and enhance the customer journey, while also contributing to the systems and content that drive our support strategy.Why You Should Consider This OpportunityYou should apply if you meet the following criteria:Possess 4+ years of experience in customer support, preferably within a SaaS or tech-driven context.Demonstrate advanced English proficiency (C1 or higher) and fluency in Spanish, both written and verbal, with the capability to communicate effectively with customers and internal teams.Exhibit confidence in using modern support platforms such as Intercom, Zendesk, or equivalent tools, including inbox management, workflows, tags, macros, and reporting.Be empathetic, patient, and dedicated to helping others succeed.Have hands-on experience collaborating with engineers to investigate bugs, validate fixes, and contribute to product enhancements.Communicate clearly and succinctly, even under pressure.Be proactive, organized, and comfortable working independently.Possess a genuine passion for helping others and a desire to be part of a collaborative team.
Geotab Inc. is hiring a Technical Customer Support Team Leader based in Sydney, Australia. This position guides a team that helps customers manage their commercial vehicle fleets using Geotab’s connected transportation technology. Role overview The Technical Customer Support Team Leader oversees daily support operations, ensuring customers receive timely and accurate assistance. The focus is on helping businesses use Geotab’s web-based analytics and IoT platform to improve fleet safety, productivity, and compliance. The team leader also supports staff development and encourages creative problem-solving. What you will do Lead and mentor a team of technical support specialists. Coordinate responses to customer inquiries related to Geotab’s fleet management solutions. Promote a collaborative and inclusive team environment. Encourage continuous learning and professional growth within the team. Requirements Experience in technical customer support or a related field. Strong leadership and communication skills. Interest in IoT, analytics, and connected vehicle technology. Ability to work in Sydney, Australia. Learn more Explore Geotab’s culture on the Geotab blog. See daily life at Geotab on Instagram. Subscribe to the talent network for job updates.
Role Overview HomeMade, part of Attain Healthtech Group, is hiring a Payments and Claims Specialist. This full-time role is open in Sydney, Brisbane, and Melbourne. The position focuses on supporting the aged care sector by handling payments and claims processes that help older adults manage their care services with confidence. What You Will Do Process high volumes of data entry related to payments and claims Maintain accurate and up-to-date customer profiles Work closely with customer service teams to resolve questions from clients and service providers Deliver prompt, reliable support to ensure a smooth experience for users Impact This role directly supports older individuals by helping them access and manage care services. The work contributes to a platform that enables thousands to build personalized support plans and make the most of their funding. About the Team Join a group committed to improving lives through technology and service. The team values collaboration and aims to make a real difference in the aged care community.
Role Overview As a Claims Customer Solutions Specialist at tal in Sydney, support clients throughout the claims process and help resolve their inquiries. This role centers on delivering clear answers and timely solutions, aiming to make each customer interaction positive and straightforward. What You Will Do Respond to client questions about claims, guiding them through each step. Work to resolve issues quickly, keeping customers informed along the way. Maintain a high standard of service in every interaction. Growth and Support This position offers room for professional development within a team that values learning and support.
Role Overview KPMG Australia is looking for a Senior Support Consultant to join the Product & Customer Enablement team in Sydney. This position focuses on improving customer satisfaction and product performance. The role involves close collaboration with teams across the business to deliver effective support solutions and help clients reach their goals. What You Will Do Work with cross-functional teams to resolve customer issues and improve support processes Contribute to product enhancements by sharing insights from customer interactions Support client enablement efforts, helping customers make the most of KPMG products Take part in strategies to boost customer engagement and satisfaction
Colliers International is seeking a Workplace Support Specialist based in Sydney. This position plays a key part in keeping Workplace Management Services running smoothly and supporting a positive client experience. Role overview The Workplace Support Specialist handles a range of tasks that require strong organizational abilities. The work involves maintaining daily operations, responding to client needs, and helping to create a productive environment for clients and team members alike. What you will do Support the delivery of Workplace Management Services Assist with daily operational tasks and address client requests Apply problem-solving skills to resolve issues efficiently Requirements Excellent organizational skills Proactive approach to tasks and challenges
Full-time|A$50K/yr - A$70K/yr|Hybrid|Sydney, Australia
At Hudl, we empower exceptional teams by hiring top talent who inspire continuous learning. We trust you to accomplish your tasks in your own style while pushing the boundaries of innovation. Our culture emphasizes support and inclusivity, as reflected by our recognition as one of Newsweek's Top 100 Global Most Loved Workplaces.We pride ourselves on being the backbone of teams, highlighting the lifelong benefits of sports: collaboration, perseverance, mentorship, and the pursuit of excellence. Our products enable teams worldwide to see their game from a new perspective, allowing coaches and athletes at all levels to capture video, analyze data, and share highlights seamlessly.Eager to join us?
Join Mable, a transformative leader in the care and support sector, as our Support Partner Team Lead. At Mable, we are committed to enhancing the lives of individuals through innovative technology and dedicated customer support.As a part of the HomeMade team, you will help empower older adults to effectively manage their care services, ensuring they maintain their independence and quality of life. Our cutting-edge technology platform allows clients to create personalized support plans tailored to their unique needs, optimizing their resources.In this pivotal role, you'll lead a passionate team of Support Partners who are the backbone of our customer experience. Your leadership will ensure that our clients feel valued, understood, and empowered in their care journey. Together, you will deliver exceptional service and strive for operational excellence, making a meaningful impact in the lives of the people we serve.
