Customer Support Specialist

Join our dynamic team at System Canada Technologies as a Level 3 Windows Help Desk Support professional. In this role, you will provide advanced technical support to our clients, troubleshooting and resolving complex issues related to Windows operating systems and applications.Your expertise will be essential in ensuring seamless operation and satisfaction a…

Job Overview:The Help Desk Technician will play a crucial role in delivering Level One technical support for computer systems, hardware, and software to end-users. This position entails providing assistance through phone, remote access, and desk-side support. Under the guidance of the Director of Information Technology, you will address inquiries, diagnose issues, and implement effective solutions. The ideal candidate must demonstrate proficiency in resolving user problems promptly and possess outstanding communication skills (both verbal and written). Time management and organizational skills are essential, alongside the judgment to escalate requests when necessary, as part of our dedicated IT team.Responsibilities:Assess and prioritize incoming phone and email support requests.Provide assistance in person, via phone, or through remote access.Utilize the trouble ticket system to manage and document incidents and problems related to computer systems.Install, modify, and troubleshoot computer hardware and software, including setting up new equipment and maintaining existing workstations.Familiarity with industry diagnostic tools to aid in problem-solving.Develop and update documentation for Standard Operating Procedures within the IT Department to guide employees.Perform additional duties as assigned.Requirements:Strong aptitude in operating system repairs, hardware upgrades, and troubleshooting.Ability to leverage available tools to address minor computer equipment malfunctions.Comprehensive knowledge of computers to execute the responsibilities outlined.Understanding of methodologies for operating computer systems and troubleshooting issues.Interpersonal skills to assist and train colleagues in using computer systems.Team-oriented mindset.Commitment to confidentiality.Ability to meet deadlines in a fast-paced environment with minimal supervision.Working knowledge of LAN and WAN technologies.Experience with Windows 7/10.Ability to install and configure PCs and printers.A minimum of one year of relevant experience or equivalent work experience is required.A+/Microsoft certifications are preferred.

Mistplay creates a loyalty app for mobile gamers, offering a platform where millions discover new games and earn rewards that can be redeemed for gift cards. The company aims to make mobile gaming more engaging and rewarding. The app is available on the Google Play Store. Connect with Mistplay on Instagram, Twitter, and Facebook. Work Model and Location This position is based in Montreal. Mistplay follows a hybrid work model in Canada, with team members attending the office at 1001 Blvd. Robert-Bourassa two days per week. Role overview The IT Support Specialist plays a key part in shaping the employee experience within a fully macOS and SaaS-based environment. This role manages Help Desk operations and serves as the main contact for IT support and questions. The main objective is to ensure technology runs smoothly for all team members.

Join our dynamic team at info-ways as a Windows Desktop Operations Specialist. In this pivotal role, you will be responsible for ensuring the seamless operation of Windows desktop environments across our organization. Your expertise will contribute to enhancing user experience and productivity.

Join Our Dynamic Team:Genetec, established in 1997 and located in Ville Saint-Laurent, proudly operates its Corporate Bistro, Les Cordons Bleus, since 2012. We are currently seeking a dedicated individual to join our dishwashing support team, assisting with food preparation alongside our skilled cooks.Your Daily Responsibilities: Work schedule is Monday to Friday from 7:00 AM to 3:00 PM (meals provided). Perform essential dishwashing duties during peak service periods. Maintain cleanliness in food preparation and dining areas. Collaborate effectively with cooks to assist in meal preparation. Your Profile: Strong work ethic and a positive, team-oriented attitude. Ability to multitask efficiently. Excellent customer service skills. Good physical mobility. A MAPAQ certification is a plus. What We Offer: Attractive compensation package. Training expense reimbursement program. Subsidized meals at our exceptional Bistro. Work-life balance with a flexible schedule. Unlimited free coffee. Free parking for all employees. On-site fitness center. If you’re excited about this opportunity but unsure if you meet all the qualifications, we encourage you to apply! We appreciate your enthusiasm!Note: Thank you for your application; however, only qualified candidates will be contacted. Recruitment agencies are not permitted to submit resumes through this site or directly to management.

We are seeking a skilled Windows Server Infrastructure Specialist to join our dynamic team. This role requires a solid understanding of Windows infrastructure components including Active Directory (AD), Group Policy, and Distributed File System (DFS). The ideal candidate will have hands-on experience with AD migration tools such as ADMT and Quest, as well as involvement in domain consolidation efforts.The successful candidate will demonstrate a strong grasp of security best practices for Active Directory and have experience with Microsoft Federation Services. Expertise in Microsoft desktop and server operating systems, particularly Windows 7 and Windows Server 2003/2008 R2, is essential. Familiarity with Windows Server 2012 R2 is highly desirable.Additionally, proficiency in scripting languages such as PowerShell or VBScript is required, alongside experience in analyzing Windows performance data to ensure optimal system functionality.

Join our dynamic kitchen team at Sodexo Canada Ltd as a Kitchen General Help. In this role, you will assist in food preparation, maintain cleanliness, and support kitchen operations to ensure a seamless dining experience for our clients. If you have a passion for food and a desire to work in a fast-paced environment, we would love to hear from you!

Under the supervision of the Branch Manager, the Bilingual Sales and Service Administrator - Windows and Doors plays a crucial role in providing sales and service support primarily related to window and door products. Your primary goal is to ensure that our customers receive an outstanding customer service experience while getting all the assistance they need throughout the sales process—from product inquiries to order placement and product delivery. In essence, you will facilitate seamless interactions for customers doing business with Gentek.Key Responsibilities:Prepare accurate and timely quotations for doors and windows for lumberyards and contractors utilizing computer software and pricing lists.Provide informative product recommendations to clients.Offer technical support based on blueprints and specifications.Process and enter window and door orders effectively.Coordinate delivery schedules.Conduct follow-up calls on quotes, ongoing projects, and pursue new client leads.Manage after-sales service coordination.Lead the implementation and training of our new order-taking software, “Windows Express”.

Join our talented technology team at SSENSE as a Senior Software Developer Level 3. In this role, you will be responsible for designing, developing, and maintaining high-quality software solutions. Your expertise will contribute to our innovative projects, ensuring seamless performance and user experience.As a key member of our team, you will collaborate closely with cross-functional teams, share your insights, and help drive the technical direction of our applications. We are looking for a proactive problem solver who is passionate about technology and eager to make an impact.

Behavox is looking for a Marketing Events Manager Level 3 based in Montreal, Quebec. This position centers on planning, executing, and managing a variety of marketing events, both virtual and in-person, to strengthen brand presence and connect with key audiences. Role overview The Marketing Events Manager Level 3 oversees every phase of event production. This includes coordinating logistics, managing vendors, and handling post-event analysis. The role requires working closely with cross-functional teams to ensure each event meets its objectives and reflects the Behavox brand. What you will do Plan, execute, and manage marketing events from concept through completion Coordinate logistics for both virtual and in-person events Manage relationships with vendors and partners involved in event production Conduct post-event analysis to assess impact and identify improvements Requirements Strong organizational skills Experience collaborating with teams across departments Background in managing event logistics and vendor relationships

Join Medfar as a Technical Support Team Leader, where you'll lead a dedicated team in providing top-notch customer support. This is a fantastic opportunity for individuals eager to start their career in a dynamic environment. You will be instrumental in troubleshooting customer inquiries, managing support tickets, and ensuring customer satisfaction.

Join our dynamic technology team as a Software Developer Level 3, where you'll be at the forefront of innovative solutions and impactful projects. We're seeking an individual who excels in collaborative environments, possesses strong analytical skills, and is passionate about software engineering. Your expertise will contribute to developing high-quality applications that meet our users' needs and enhance our technology ecosystem.

Join Emco Corporation as a Sales Support Specialist, where you will play a key role in ensuring our sales team is equipped to provide exceptional service to our clients. In this dynamic position, you will support various sales processes, manage customer inquiries, and collaborate with team members to drive sales success.Your responsibilities will include maintaining accurate records, assisting with sales reports, and providing administrative support to enhance operational efficiency.

Join the dynamic team at Emco Corporation as a Sales Support Specialist. In this crucial role, you will be responsible for assisting the sales team in achieving their goals by providing exceptional support and ensuring efficient operations. Your ability to manage client inquiries, process orders, and maintain accurate records will be key to our success.

Join our dynamic team at info-ways as a Desktop Support Engineer, where you will be pivotal in providing top-notch technical assistance to our users. You will be responsible for troubleshooting hardware and software issues, ensuring that our systems run smoothly and efficiently.In this role, you will work closely with other IT professionals to deliver exceptional desktop support, maintain inventory, and implement solutions that enhance user experience. Your expertise will help us maintain our commitment to service excellence.

Position Overview:As a Product Support Specialist at Genetec, you will join a vibrant team committed to delivering exceptional technical assistance to our clients for our cutting-edge video surveillance, access control, and license plate recognition products. Utilizing your technical troubleshooting skills, you will address product-related issues reported via phone, online portal, or live chat. Your collaborative spirit will be essential in fostering a positive experience for our valued customers.Your comprehensive onboarding process will be supported by experienced colleagues and your team leader, ensuring you have the tools necessary for success in your new role.Your Daily Responsibilities:Manage incoming calls, online tickets, and live chat inquiriesAnalyze and resolve complex technical issues faced by customersCreate and utilize virtual environments to train, test, and replicate customer setupsAccurately document all issues and customer interactions in our CRMEnsure all reported incidents are resolved in accordance with Genetec's SLACollaborate with team members and software delivery specialistsEscalate unresolved issues to higher levels of support when necessaryWhat Makes You a Great Fit:Technical diploma (DEC), IT/electronics certification, or equivalent professional experienceStrong analytical and troubleshooting skillsAbility to exercise sound judgment and make decisions under pressureProfessionalism and confidence in fast-paced environmentsAvailability to work rotating shifts until 8 PM and on holidays as neededFluency in both French and English, spoken and written (this role involves interactions with international collaborators and clients)Your Technical Expertise:Networking principles with a solid understanding of TCP/IP and UDP protocolsExperience with MS SQL databases (structure and queries)Microsoft Windows servers and Sysinternals utilitiesLinux architecture and systemsHardware troubleshooting skillsExperience using Active DirectoryFamiliarity with packet analysis tools (e.g., Wireshark)Preferred Qualifications:Experience in the field of video surveillance or related technology

Join Acumatica as an Application Support Specialist where you will play a pivotal role in delivering exceptional support to our clients. This position focuses on troubleshooting and resolving application-related issues while ensuring customer satisfaction. If you are passionate about technology and customer service, we want to hear from you!

Join our dynamic team at Cohere as a Bilingual Customer Support Engineer! In this exciting role, you will leverage your language skills to provide exceptional support to our diverse clientele. You'll be responsible for troubleshooting, resolving customer inquiries, and ensuring high levels of customer satisfaction. We are looking for enthusiastic individuals who are passionate about technology and customer care.

Welcome! Thank you for visiting us Are you actively seeking a new opportunity? Or are you just browsing the market? Well… you’re in the right place!We are on the lookout for a Bilingual Support Specialist to provide frontline technical assistance and advice to merchants using our point-of-sale platform. While adhering to established procedures and defined support structures, our specialists leverage their technical knowledge and problem-solving skills to identify incidents, determine root causes, and guide clients towards effective solutions. Frontline support specialists develop foundational expertise on Lightspeed products and acquire the technical judgment necessary to assist with increasingly complex merchant issues.Your Responsibilities:Provide technical support through all channels (chat, phone, email), assisting merchants in product usage and troubleshootingGo beyond apparent symptoms to diagnose root causes. You will analyze system behaviors, logs, and apply structured logic to resolve complex interdependencies between hardware and software.Interpret customer workflows and their business contexts to understand the impact of product configurations and operational processes on system performance.Utilize your knowledge of POS systems, back-office functions, and third-party integrations to support clients facing advanced technical challenges.Demonstrate discernment in high-pressure situations by autonomously determining the most effective troubleshooting path, balancing technical documentation with immediate client operational needs.Clearly document troubleshooting steps, observations, and results to ensure accurate case tracking and continuity between teams.Escalate complex technical issues according to defined procedures when in-depth system analysis is required.Keep your knowledge up to date on product features, support tools, and operational processes through continuous training.Provide exceptional customer service using strong interpersonal skills.