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Customer Support Specialist

NMIRemote, UK
Remote Full-time

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Experience Level

Entry Level

Qualifications

To be successful in this role, candidates should demonstrate:Excellent customer service abilitiesStrong attention to detailEffective communication skillsExperience in customer support or related fields is preferred

About the job

Join our dynamic Customer Support team as a Support Specialist! As a vital member of our team, you will assist our live customers with a variety of NMI software products through online ticketing systems. Your role will involve onboarding new customers while ensuring excellence in customer service.

If you possess strong problem-solving skills and a keen eye for detail, this position is perfect for you. You will work collaboratively within the support team and report directly to the Support Manager.

Key Responsibilities:

  • Facilitate the onboarding process for both new and existing customer accounts.
  • Provide training on our onboarding and reporting tools for customers.
  • Assist internal colleagues with inquiries related to our products.
  • Update and create content for our knowledge garden, which serves as the external help desk portal for customer information.
  • Maintain and generate internal documentation.
  • Collaborate with acquirers and other teams to ensure customer solutions meet compliance standards.

About NMI

NMI is a leader in the payment processing industry, dedicated to providing top-notch solutions and services to our clients. Our commitment to innovation and customer satisfaction drives our success.

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