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Join our dynamic team at PitchBook Data as a Customer Support Specialist, where you will play a pivotal role in enhancing customer satisfaction and ensuring a seamless experience for our users. You will be the first point of contact for our clients, addressing inquiries, resolving issues, and providing comprehensive support regarding our financial data services.
At PitchBook Data, we are committed to providing the best financial data and software solutions to our clients. Our London-based team thrives on collaboration and innovation, ensuring that we remain at the forefront of the industry. Join us and contribute to our mission of delivering exceptional insights and value to our customers.
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Join Luminance, the trailblazer in Legal-Grade™ AI for enterprises, and seize an incredible opportunity to shape the future of the legal profession globally. Luminance is recognized as one of the 'Most Promising Private AI Companies in the World' by Forbes and is listed among the 'Fastest Growing Companies in America' by Inc. 5000, backed by esteemed interna…
We are seeking a dedicated and experienced Senior Customer Support Agent to join our dynamic team at ben. In this role, you will play a pivotal part in enhancing customer satisfaction by providing exceptional support and resolving inquiries efficiently. You will be the face of our company, guiding customers through their challenges and ensuring they have a seamless experience.Your responsibilities will include managing customer queries, providing product knowledge, and finding solutions to complex issues. You will also collaborate with other departments to improve our services and facilitate a positive customer journey.
Cheddar
Join our dynamic team as a Customer Service Agent, where you will play a crucial role in providing exceptional support to our valued customers. Your primary responsibilities will include addressing customer inquiries through multiple channels, including in-app support, phone calls, emails, and social media. You will effectively triage and resolve a variety of issues, such as onboarding, payment and cashback inquiries, and more, ensuring a high level of customer satisfaction and operational excellence.This position is mainly remote, with a requirement to visit the office at least bi-weekly.Key ResponsibilitiesHandle and respond to customer queries via email, inbound tickets, phone calls, and social media.Provide immediate assistance through live chat and inbound tickets to efficiently resolve customer issues.Assist users with onboarding, payment-related issues, disputes, and other inquiries promptly.Collaborate closely with internal teams, including Compliance, Engineering, and Product, to enhance processes and customer service tools.Contribute to the refinement of support processes by identifying issues and recognizing trends.Help document processes to develop operational guidelines as we continue to grow.Work under the operations lead's guidance to plan and coordinate activities ensuring KPIs are met.Monitor daily operations, track performance, and suggest procedural improvements to enhance efficiency and uphold quality standards.
Join cybersmart as a Customer Experience Agent (CXA) where you will leverage your technical skills and customer service passion to redefine the support landscape. This role transcends conventional Level 1 support, as our CXAs are dedicated customer advocates, fostering trust and loyalty at every interaction.As the initial point of contact for our customers, you will expertly guide them through technical challenges, product usage, and certification processes while identifying potential churn indicators and facilitating valuable conversations. You will collaborate with teams across Product, Sales, and Customer Success to deliver an unparalleled customer experience.Key ResponsibilitiesCustomer Support & Technical Assistance Act as the primary contact for customer and partner inquiries through chat, email, phone, and video. Deliver technical assistance for Windows, macOS, and mobile platforms, including software installations, CE+ processes, and troubleshooting. Conduct support and enablement sessions via Google Meet, Teams, or phone to assist users with setup and issues. Escalate intricate or unresolved problems to senior support staff while keeping the customer informed throughout the process. Customer Experience & Engagement Ensure all customer interactions are empathetic, professional, and result-oriented. Guide users through crucial lifecycle moments—onboarding, certification, and renewals—ensuring clarity and ownership. Proactively detect customers at risk (e.g., low engagement, recurring issues) and connect with relevant internal teams. Handle cancellation or downgrade requests thoughtfully, identifying potential retention opportunities and aiding Customer Success Managers in follow-up. Documentation & Knowledge Sharing Create and update clear, user-friendly help guides, how-tos, and FAQs to minimize support friction. Contribute to internal knowledge bases and playbooks to ensure high-quality support consistency across the team. Maintain accurate case records in the CRM, including tags, classifications, and customer context. Insights & Continuous Improvement Gather and relay customer feedback, usage trends, and product friction points to CX and Product teams. Participate in team retrospectives, quality assurance sessions, and process enhancement initiatives. Support Voice of the Customer efforts, CSAT/NPS feedback loops, and churn pattern analysis. Exhibit natural curiosity, persistently seeking to understand the underlying reasons and striving for innovative solutions. Cross-Functional Collaboration Partner with Customer Success and Account Managers to align on priority accounts and provide a cohesive experience. Assist in managing Cyber Essentials Plus audits and compliance processes.
At Frontify, we are dedicated to empowering brands to turn their ideas into impactful realities.Our innovative brand platform revolutionizes the way teams organize digital assets, collaborate on projects, and create captivating campaigns. We support thousands of marketers and designers worldwide, including teams from industry giants like Uber, Microsoft, Volkswagen, and Telefónica, in building compelling brand identities.With our headquarters in St. Gallen, Switzerland, and additional offices in London and New York City, we cultivate a dynamic culture rooted in creativity, collaboration, inclusion, and joy. We are eager to welcome new team members who share our vision and are ready for an exciting adventure!Your TeamOur diverse team of generalists is committed to mastering everything about Frontify. We thrive on asking insightful questions that inspire learning and sharing that knowledge with both colleagues and customers. By working cross-functionally, we connect Technology, Business, and Services to provide a comprehensive view of our operations. We embrace innovation and value creativity, autonomy, transparency, and a can-do spirit.Your MissionAs the Head of Customer Support, you will be responsible for shaping the future of customer support at Frontify. You will lead a skilled, customer-focused team, enhancing it with the necessary systems, strategies, and infrastructure to support our global expansion. This role is not about merely fixing existing issues; it’s about creating a forward-thinking support model. You will evolve our current framework into a scalable system that integrates AI, automation, and human expertise, defining excellence in customer support at scale by balancing efficiency, quality, and customer trust. Throughout this process, you’ll develop a modern support architecture, a knowledge ecosystem that builds upon itself over time, and a feedback system that informs our product development.
PitchBook Data
Join our dynamic team at PitchBook Data as a Customer Support Specialist, where you will play a pivotal role in enhancing customer satisfaction and ensuring a seamless experience for our users. You will be the first point of contact for our clients, addressing inquiries, resolving issues, and providing comprehensive support regarding our financial data services.
Recorded Future
Recorded Future brings together over 1,000 intelligence professionals to support more than 1,900 clients worldwide. The company focuses on providing intelligence solutions at a global scale. Role overview The Incident Response Analyst joins the Incident Response Team in the Enterprise Security division based in London. This position covers several key areas: security operations, incident response, risk management, compliance, and security training. The team works to protect the organization and its clients by responding to security incidents and strengthening overall security posture. What you will do Assist with day-to-day security operations and incident response tasks Support ongoing risk management and compliance activities Contribute to security awareness and training programs Requirements Strong foundational understanding of security principles across multiple areas Genuine interest in building a career in cybersecurity Proactive mindset for problem-solving and continuous learning This position is a good fit for junior professionals who want to develop their skills and grow within the cybersecurity sector.
Join birdie as a Customer Support Specialist and play a vital role in enhancing the customer experience. In this position, you will be responsible for providing exceptional support to our clients, troubleshooting issues, and ensuring satisfaction with our services. Your ability to communicate effectively and empathize with customers will be essential in resolving inquiries and fostering loyalty.
About Our TeamAt OpenAI, security serves as the cornerstone of our commitment to harnessing artificial general intelligence for the betterment of humanity. Our dedicated Security team safeguards our innovative technologies, talented personnel, and exceptional products. With a strong focus on impactful solutions, we prioritize enabling our researchers, anticipating future technological advancements, and nurturing a robust security culture.About the PositionWe are seeking a proactive Security Engineer to join our dynamic team of engineers and researchers in developing, operating, and securing groundbreaking AI technologies. This role will specialize in Detection & Response, encompassing infrastructure and operational responsibilities, while also contributing as a versatile team member across our Security initiatives. Your key responsibilities will include:Leading projects across essential security domains such as Application Security, Infrastructure Security, Offensive Security, and Detection & Response.Creating innovative solutions to address unique security challenges.Collaborating on pioneering AI research and utilizing AI technologies to enhance OpenAI's security framework.This position is based in London, UK, employing a hybrid work model that includes three days in the office per week. We also provide relocation assistance for new hires.Your Responsibilities Will Include:Innovating within the Detection and Response infrastructure.Developing tools for managing the lifecycle of detection rules.Creating, evaluating, and fine-tuning detection rules to ensure effective, sustainable operations.Automating manual incident response processes.Ensuring comprehensive visibility and control of OpenAI’s endpoint fleet (macOS, Windows).Enhancing identity access management (IAM), device management, productivity tools, and public cloud environments (e.g., AWS, Microsoft Azure).You Are a Great Fit if You Have:Experience in security or a related field.Familiarity with Microsoft Azure and/or other cloud infrastructure platforms.Knowledge of contemporary adversary tactics, techniques, and procedures.
Campfire
Role overview Campfire seeks a Customer Support Manager for the EMEA region, based in London. This position focuses on assisting customers with both technical and accounting questions, managing complex support cases, and developing a deep understanding of Campfire’s products. As Campfire expands, this role will influence how the company supports its users and shapes the customer experience. What you will do Handle a variety of customer support cases, including those involving technical and accounting matters Build and maintain detailed knowledge of Campfire’s products Collaborate with Product, Engineering, and Customer Success teams to share customer feedback and drive product improvements Help refine and enhance support processes and strategies as the company grows Who this role suits This role is a good match for someone who enjoys working through challenges, adapts easily to new situations, and is interested in developing leadership skills over time.
Synthesia
At Synthesia, we are revolutionizing the way businesses communicate through AI video technology. As the premier AI video platform, we proudly serve over 90% of the Fortune 100 companies. Founded in 2017 and based in London, our dynamic team spans across Europe and the US, dedicated to pushing the boundaries of visual communication and enterprise skill enhancement.With our recent Series E funding of $200 million, we now boast a $4 billion valuation and have raised over $530 million from top-tier investors such as Accel, NVentures (the VC arm of Nvidia), Kleiner Perkins, GV, and Evantic Capital, alongside visionaries from Stripe, Datadog, Miro, and Webflow.As a Customer Support Specialist, you will be the essential first point of contact for our customers, providing expert assistance and support to resolve any inquiries or challenges they may face with our products or services.Your responsibilities include:Promptly respond to customer inquiries via email, chat, or social media with professionalism and courtesy.Deliver accurate information and solutions to clients, effectively addressing their concerns.Recognize and escalate complex issues to Tier 2 support when necessary.Collaborate seamlessly with technical support specialists, product support teams, and leadership to ensure swift resolution of customer issues.Maintain precise customer records in our CRM systems, including Intercom and Salesforce.Achieve and exceed individual and team performance metrics (KPIs) such as response times, issue resolution rates, and customer satisfaction scores.Continuously enhance your product knowledge to stay updated on our offerings and processes.Provide constructive feedback to improve customer support strategies and operations.About you:High school diploma or equivalent; a degree in a related field is a plus.Minimum of 1 year experience in a technical support role.Exceptional verbal and written communication skills.A customer-centric mindset with a passion for exceeding customer expectations.Strong multitasking abilities and problem-solving skills.
DC Advisory
DC Advisory is a leading international investment bank dedicated to making a positive impact in the financial industry. With a robust global presence, we connect our clients to over 750 talented professionals across 24 locations in Asia, Europe, and the US. Our industry-specialized teams provide customized, independent advice on mergers and acquisitions, debt issuances and restructurings, private capital markets, secondary advisory services, and unparalleled insights into Asian investments. For further details, please explore our About Us page.As a proud member of Daiwa Securities Group Inc., DC Advisory benefits from a committed and long-standing investor, enabling us to focus on the needs of our diverse global clientele. Learn more about our partnership here.Position OverviewThe Corporate Responsibility Analyst is an entry-level position designed for individuals passionate about shaping corporate responsibility strategies within a progressive, people-oriented investment bank. Reporting directly to the Corporate Responsibility Director, the Analyst will be instrumental in implementing the firm’s global Corporate Responsibility (CR) strategy, reflecting our commitment to “Making a Difference.”This role provides extensive exposure to key areas including sustainability, environmental stewardship, diversity and inclusion, employee wellbeing, community outreach, and ethical business practices. The Analyst will assist with data gathering, analysis, and reporting, while also playing a role in developing initiatives that position Corporate Responsibility as a core competitive advantage for the firm.Join us for an exceptional opportunity to gain practical experience in a dynamic CR function and collaborate closely with senior leadership across the organization.Key ResponsibilitiesAssist in executing the global Corporate Responsibility (CR) strategy, in line with our “Making a Difference” commitment.Gather, analyze, and manage data related to the CR program, encompassing environmental impact, carbon footprint, social influence, diversity and inclusion, and wellbeing metrics.Support the creation of internal and external CR and sustainability reports, ensuring precision, consistency, and clarity.Track progress against CR objectives, commitments, and performance indicators, highlighting insights and potential risks as necessary.Contribute to the implementation of CR initiatives across sustainability, inclusion and diversity, employee wellbeing, community engagement, and corporate social responsibility.Develop materials for CR deliverables, such as presentations, dashboards, briefs, and case studies.Conduct research and analysis to guide the development of new CR initiatives, policies, and partnerships.
Join our dynamic team at Hiya as a Customer Success Support Specialist. In this role, you will be pivotal in enhancing customer satisfaction by providing exceptional support and guidance. You will work closely with our clients to resolve their inquiries and ensure they derive maximum value from our products and services.
zeneducate
Join zeneducate as a Senior Customer Support Executive and take your career to the next level! In this dynamic role, you will be at the forefront of enhancing customer satisfaction by providing exceptional support and solutions. Your expertise will help guide our clients through their journey, ensuring they have the resources and assistance they need to succeed.We are looking for a proactive individual who thrives in a fast-paced environment. You will be responsible for managing customer inquiries, troubleshooting issues, and delivering solutions that exceed expectations. This role requires excellent communication skills, a passion for customer service, and the ability to work well both independently and as part of a team.
About KrooKroo is on a mission to redefine banking by being the first financial institution that is genuinely trusted and cherished by its customers. We empower individuals to take charge of their financial destinies and reach their aspirations while positively contributing to the environment.At Kroo, integrity, transparency, and honesty are at the core of our values. We aim high, dream big, and are unwavering in our pursuit of excellence. Innovation and continuous learning are part of our ethos, and we are committed to this journey together.As a Vulnerable Customer Support Specialist, you will take a proactive role in managing customer vulnerabilities, ensuring outstanding service for those with additional needs, and providing valuable insights to enhance processes and workflows. Join us as we continue to grow and make a difference!
About UsAt Sierra, we are revolutionizing the way businesses engage with customers through cutting-edge AI technology. With our headquarters in San Francisco and expanding offices in major cities including Atlanta, New York, London, France, Singapore, and Japan, we are committed to enhancing customer experiences globally.Our company culture is built upon five core values: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These principles guide our daily operations and decision-making processes, ensuring we deliver exceptional results.Founded by industry leaders Bret Taylor and Clay Bavor, our team is at the forefront of innovation. Bret serves as the Board Chair of OpenAI and has an impressive background as co-CEO of Salesforce and CTO of Facebook. Clay brings 18 years of experience from Google, leading numerous groundbreaking projects.Your RoleAs a pivotal member of our Agent Development team, you will collaborate closely with Agent Product Managers and Engineers to design and deploy AI agents that manage thousands of customer interactions daily. Your expertise in product strategy, conversational design, and customer insights will be crucial in delivering high-quality AI solutions.Serve as a trusted advisor to clients, guiding their AI implementation strategies.Design, build, and enhance conversational AI agents, gaining valuable insights into product evolution.Lead the execution and delivery of complex and high-profile agent development initiatives.Facilitate collaboration among technical and non-technical stakeholders throughout the entire agent development lifecycle.Promote effective communication among all stakeholders while fostering strong professional relationships.Provide data-driven strategic insights to both clients and internal teams to inform decision-making.Your QualificationsExceptional Communication Skills: Proficient in both verbal and written communication, with the ability to convey complex ideas clearly and persuasively.Analytical Mindset: Strong analytical skills with the ability to interpret data and translate it into actionable insights.Project Management Experience: Proven ability to manage multiple high-stakes projects simultaneously, ensuring timely delivery and stakeholder satisfaction.Background in AI or Technology: Familiarity with AI technologies and conversational design principles is highly desirable.
Role Overview Writer is hiring a Security Engineer focused on Detection and Response for the London office. This position centers on protecting systems and data by identifying, analyzing, and mitigating security threats. What You Will Do Monitor for suspicious activity and potential breaches across Writer’s infrastructure. Analyze incidents and coordinate responses to minimize risk and impact. Work with fellow engineers and analysts to design and implement security measures. Help select and refine tools and processes for incident detection and response. Collaboration and Impact This role works closely with the broader cybersecurity team. Decisions and recommendations from this position directly influence Writer’s security posture and resilience against attacks.
Join Waymo as an International Manager of Event Response, where you will lead our global efforts in managing event-related incidents and responses. You will be at the forefront of ensuring the safety and efficiency of our operations, collaborating with cross-functional teams to streamline processes and enhance our event response strategies. Your expertise will be crucial in guiding our international initiatives and improving our service delivery across various regions.
Thought Machine
At Thought Machine, we are on a bold mission to liberate the world’s banks from legacy technology. Our innovative core and payments technology, designed to run natively in the cloud, is setting the foundation for modern banking.Having experienced rapid growth, our team now exceeds 550 talented individuals across our offices in London, New York, Singapore, Sydney, and our newly opened Engineering Hub in Lisbon. With over £500 million raised in funding from esteemed investors like Molten Ventures, Eurazeo, and JPMorgan Chase, we are well-positioned for continued success.We pride ourselves on fostering a vibrant workplace culture that empowers our team to deliver top-tier work while enjoying the journey. Recognized by Sifted magazine for our exceptional workplace culture and holding one of the highest Glassdoor ratings among UK fintech firms, we also offer one of the industry's most generous employee share packages. Our innovation has earned us accolades as one of the world’s most groundbreaking fintechs by Global Finance Magazine and recognition from the Financial Times as one of Europe’s fastest-growing companies for two consecutive years.As a Threat Detection and Response Engineer, you will play a vital role within our Threat Operations team. We seek individuals who think creatively about security threats, their detection, and effective response strategies. Our approach goes beyond merely closing alerts; we actively develop automation, enhance detection capabilities, and respond to threats at Thought Machine.Key Responsibilities:Design, integrate, and manage security event detection and incident management systems.Automate repeatable incident response workflows to reduce manual intervention.Maintain comprehensive documentation to ensure repeatability and standardization of incident response processes.Assist in managing security incidents as part of an incident response rotation, overseeing the incident lifecycle.Conduct investigations and analyses of security incidents in collaboration with engineers across the organization.Participate in the team on-call rotation (compensated).
About WPPWPP is a trusted partner for the world’s leading brands, combining cutting-edge media intelligence with data solutions, world-class creativity, next-generation production, transformative enterprise solutions, and expert strategic counsel. Powered by exceptional talent and our innovative marketing platform, WPP Open, we assist clients in navigating change, seizing opportunities, and achieving transformative growth. For more information, visit WPP.com.6125 - Director of Brand Safety & Responsible InvestmentAbout WPP MediaWPP is the creative transformation company, utilizing the power of creativity to forge better futures for our people, planet, clients, and communities. For more information, visit wpp.com.WPP Media represents WPP’s global media collective. In an era where media pervades every aspect of life, we unite the best platforms, talent, and partners to create limitless growth opportunities. For more information, visit wppmedia.com.At WPP Media, we cherish the power of our culture and our people, which enables us to deliver exceptional experiences for our clients and each other. In this role, embracing WPP and WPP Media’s shared core values will be essential.
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Browse all companies, explore by city & role, or SEO search pages. View directory listings: all jobs, search results, or location & role pages.
