About the job
About Sibill
Sibill is building a unified financial platform for SMEs and accountants. Many businesses still rely on disconnected tools for billing, payments, treasury, and accounting. Sibill brings these functions together in one modern system to save time and deliver real value.
The company is ambitious, pragmatic, and focused on quality. Backed by international investors including Keen Venture Partners (Fiscozen), Founders (Pleo), Exor Ventures (Qonto, Alan), Notion Capital, and Creandum (Klarna, Spotify), Sibill is growing quickly.
This is an early-stage team with big plans to reshape how 90% of Italian companies handle their finances.
Role Overview
The Customer Support Specialist serves as the main point of contact for Sibill’s customers in Milan. This role goes beyond basic ticket management. It combines support, analysis, and collaboration with Customer Success, Product, and Engineering teams. The goal: ensure every customer’s daily experience on the platform is smooth, and that customer feedback shapes product and process improvements.
What You Will Do
- Deliver high-quality support through chat, phone, and email
- Analyze and resolve customer issues quickly and accurately
- Manage incoming tickets, setting priorities and escalating when needed
- Spot recurring issues and suggest ways to improve the product and internal processes
- Work closely with Customer Success, Product, and Engineering to optimize support operations
- Help create and update both internal and external knowledge bases
What Sets You Apart
This role is a strong match for someone who is proactive, enjoys solving problems, and thrives when things move quickly.
