skelar logoskelar logo

Customer Support Team Lead at Liven

skelarGlobal, Remote
Remote Full-time

Clicking Apply Now takes you to AutoApply where you can tailor your resume and apply.


Experience Level

Manager

Qualifications

We are looking for a candidate with strong leadership skills, a data-driven mindset, and experience in customer support management. Ideal candidates should possess excellent problem-solving abilities and a passion for mentoring others.

About the job

Hello! We are Liven. We are building a global ecosystem of self-regulation products that help individuals turn off their emotional autopilot and foster better relationships with themselves.

Within our ecosystem:

  • Self-discovery Companion , An app chosen by over 2.5 million users. It’s a space for self-exploration through AI coaching, mood trackers, audio practices, and bite-sized learning.

  • Online Coaching , Sessions with certified experts to tackle complex situations.

  • Supplements , For physical recovery and body support.

  • We are on a continuous expedition and have ambitious plans to expand our ecosystem.

Liven is a company for the curious. We are driven by curiosity , the internal need to ask questions, dig deeper, and not shy away from the unknown challenges.

Our eyes light up at the idea of creating products and solutions that truly help. All our curiosity and experimental culture exist to find better ways to support and guide individuals on their path of self-discovery.

We are currently seeking a Customer Support Team Lead at Liven.

In the role of Customer Support Team Lead, you will lead a structure comprising 6 support teams.
Your mission is to set up processes in such a way that, while the business scales actively, we do not lose team productivity and continue to develop personalized approaches for users. This is a challenge for a leader-owner, ready to build systems, manage metrics, and nurture a culture of ACE (Aspiration, Collaboration, Entrepreneurship).

Challenges Awaiting You:
, Lead and Scale: You will head a direction with 5 teams. Your priority will be mentoring Shift Leads: you will help them unlock their potential and grow into strong, autonomous managers.
, Operational Excellence: Monitor the workload and productivity of agents. Your task is to ensure seamless support operations 24/7 and adherence to SLAs.
, Process Ownership: Build, test, and improve processes. You will identify where the team gets bogged down in routine and automate these tasks, freeing up time for complex cases.
, Data-Driven Strategy: Develop KPIs and a bonus system. You will make decisions not intuitively, but based on numbers and in-depth metric analysis.
, Cross-Team Collaboration: Ensure synchronization within the department. You will unite the efforts of teams and Shift Leads to resolve operational issues quickly and smoothly.
, Workforce Planning: Strategic planning. You will ...

About skelar

Liven is a pioneering company dedicated to fostering self-discovery and emotional well-being through innovative products and solutions. We embrace curiosity and experimentation to enhance the lives of our users.

Similar jobs

Browse all companies, explore by city & role, or SEO search pages.

Tailoring 0 resumes

We'll move completed jobs to Ready to Apply automatically.