Clicking Apply Now takes you to AutoApply where you can tailor your resume and apply.
Mid to Senior
As a Customer Support Team Lead at Wise, you will play a pivotal role in enhancing customer satisfaction and leading a dedicated team. Your primary responsibilities will include overseeing daily operations, ensuring exceptional service delivery, and mentoring team members to achieve their best. You will utilize your problem-solving skills to address customer inquiries effectively and contribute to the continuous improvement of support processes.
Wise is a leading financial technology company that enables individuals and businesses to send money across borders at lower costs. We pride ourselves on our commitment to transparency and innovation, making financial services accessible to everyone. Join us and be part of a dynamic team that is transforming the way people manage their money.
Browse all companies, explore by city & role, or SEO search pages. View directory listings: all jobs, search results, location & role pages.
Tailoring 0 resumes…
We'll move completed jobs to Ready to Apply automatically.
Search for Team Leader Edc Retail
74 results
About Us:Paytm is at the forefront of India's mobile payments and financial services sector. As a trailblazer in the mobile QR payments revolution, we develop cutting-edge technologies that empower small businesses with seamless payment solutions and commerce opportunities. Our mission is to uplift half a billion Indians and integrate them into the mainstrea…
Blueberry Digital Labs
Location: Waverock SEZ, GachibowliJob Summary:We are seeking a dynamic Operations Team Leader to oversee a team of 15 to 20 employees. The ideal candidate will possess strong leadership skills and a background in digital marketing and related fields.Primary Responsibilities:Familiarity with the publishing domain is preferred.Proven experience as a Team Leader in ITES/SEO/Digital Marketing/Content/BPO sectors is essential.Ability to independently manage a team of 10-15 individuals.Ensure the effective execution of workflows and processes.Delegate tasks to team members while ensuring timely completion of assignments.Maintain high performance standards among staff and conduct daily performance reviews.Create and present daily reports and dashboards to management.Encourage and motivate employees to enhance productivity and resolve any issues that arise.Support team members in improving performance, particularly those in the bottom quartile.Engage with team members on an individual basis to foster a collaborative environment.Monitor team performance to ensure targets are met and standards are upheld.Understand departmental standards and help maintain consistent quality.Ensure timely completion of assigned tasks.Oversee team operations, provide guidance, and delegate work based on individual skill sets.Desired Skills and Experience:Strong understanding of team management principles.A minimum of 1+ years of experience in a similar role; a graduate degree in MBA/PGDM is required.Excellent presentation and communication skills.
Redwood Software
OUR MISSION At Redwood, we enable our clients to achieve seamless automation for their essential business operations. ABOUT US Redwood Software stands at the forefront of comprehensive automation solutions tailored for mission-critical business processes. Our innovative SaaS-based composable automation platform, specifically designed for ERP systems, highlights our belief in the transformative potential of automation. Our unmatched solutions empower you to orchestrate, manage, and monitor workflows across any application, service, or server—whether in the cloud or on-premises—with absolute confidence and control. Our global team of automation specialists and customer success engineers deliver solutions and exceptional support that allow you the freedom and time to envision and shape your future. Break free from the details and gain a broader perspective with Redwood Software. CORE VALUES One Team. One Redwood Make Your Own Weather Obsess Over Customer Success Work the Problem Be Curious Own the Outcome Respect Each Other YOUR IMPACT The L1 Support Team Leader plays a pivotal role as an experienced people manager, overseeing a team of L1 Support Representatives. This position is key in ensuring operational excellence, enhancing team performance, and refining processes. You will navigate complex leadership scenarios, contribute significantly to quality, training, and continuous improvement initiatives, and serve as a critical operational anchor for the L1 organization. You will regularly address intricate staffing, performance, customer escalation, and operational challenges with minimal guidance and will influence improvements beyond your immediate team while contributing meaningfully to support-wide initiatives. Lead, coach, and develop a comprehensive team of L1 Support Representatives, including performance management. Conduct structured one-on-ones, team meetings, and ongoing coaching to enhance overall team capabilities. Manage operational KPIs (SLA, CSAT, backlog, resolution speed, etc.) and formulate action plans to sustain or elevate performance. Independently handle complex escalations, customer-critical situations, and operational incidents. Perform thorough ticket audits and deliver structured, actionable feedback. Transform complex problems into simplified solutions for the team.
Blueberry Digital Labs
Join Our Team as an Operations Team Leader!Are you ready to lead a dynamic team in a vibrant and innovative environment? At Blueberry Digital Labs, located in the Waverock Building, Hyderabad, we are seeking an enthusiastic Team Leader for our Operations department.About Us:Blueberry Digital Labs (www.blueberrylabs.com) is a pioneering digital technology company known for our successful portfolio of websites and our commitment to creativity and collaboration. We foster a fun work environment and believe in the power of teamwork to achieve success.Key Responsibilities:Delegate tasks effectively and ensure timely completion of projects.Monitor and maintain high performance standards across the team.Generate daily reports and dashboards for management review.Conduct performance evaluations and provide constructive feedback.Address and resolve any team-related issues.Inspire and motivate team members to optimize productivity.Support the development of underperforming team members.
Blueberry Digital Labs
Team Leader - OperationsLocation: Waverock Building, HyderabadJob Position: Full-timeJoin Blueberry Digital Labs, a vibrant and innovative digital technology company, dedicated to crafting a unique presence in the bustling realm of the internet. Our team thrives on creativity and collaboration, fostering an environment free from hierarchical barriers. At Blueberry, we believe that every team member plays a crucial role in our collective success.Job Summary:We are in search of a dynamic Team Leader to supervise a group of 15-20 employees, ensuring operational excellence and team motivation.Primary Responsibilities:Delegate tasks effectively to ensure timely completion of projects.Maintain high-performance standards among team members.Prepare daily reports and dashboards for management review.Conduct performance evaluations and provide constructive feedback.Address and resolve team-related challenges promptly.Inspire and motivate team members to enhance productivity.Support the development of underperforming team members to elevate their contribution.
Blueberry Digital Labs
Join our dynamic team at Blueberry Digital Labs as a Business Development Team Leader in Waverock SEZ, Gachibowli, Hyderabad. We are looking for an enthusiastic individual ready to take on a pivotal role in shaping our business strategies.Key Responsibilities:Develop and negotiate business development targets within a comprehensive business plan that supports our firm's growth.Coach team members towards achieving their BD targets by crafting actionable plans that maximize productivity and inspire confidence.Mentor your colleagues to enhance their performance and professional growth.Ensure accountability for meeting agreed BD results, fostering a culture of learning from experiences.Report on performance metrics to the Senior Leadership Team.Collaborate with colleagues to prioritize business development activities effectively.Equip and inspire your part-time BD/CS team to create high-quality products.Foster a supportive environment that recognizes individual contributions to team success.
Blueberry Digital Labs
Location: Waverock SEZ, GachibowliJob Summary:We are seeking an experienced Team Leader to oversee a dynamic team of 15 to 20 employees. The ideal candidate will possess strong leadership skills and a background in ITES, SEO, digital marketing, content creation, or BPO.Primary Responsibilities:Demonstrate proficiency in the publishing domain.Previous experience in a team leadership role within ITES, SEO, digital marketing, content, or BPO sectors is essential.Manage a team of 10 to 15 independently, ensuring effective execution of workflows and processes.Delegate tasks effectively to ensure timely completion of work while maintaining high standards of performance.Create daily reports and dashboards to keep management updated on team performance.Conduct performance reviews and foster a motivating environment to enhance employee output.Engage with team members individually, treating each as a valued contributor to the team's success.Monitor team performance to ensure targets are met consistently.Understand departmental standards and procedures to maintain quality across all outputs.Oversee team operations, providing support and guidance, and assigning tasks based on individual skillsets.Desired Skills and Experience:Strong understanding of effective team management techniques.1-2 years of relevant experience; candidates should hold an MBA or PGDM degree.Excellent communication and presentation skills.
Paytm Payments
About Us:Paytm is at the forefront of India's mobile payments and financial services landscape. As a trailblazer in mobile QR payments, Paytm is dedicated to empowering small businesses with innovative payment solutions and commerce technologies. Our mission is to onboard half a billion Indians into the mainstream economy through advanced technology.About the Team:The EDC Retail team focuses on utilizing Paytm's EDC solution to simplify and enhance merchants' business management through data-driven technology.Role Overview:We are seeking an Area Sales Manager who will be responsible for boosting the sales of EDC machines through effective channels to merchants across various locations.Key Responsibilities:1. Foster an inspiring team environment with open communication.2. Drive sales of swiping devices within the designated area.3. Address and resolve merchant inquiries effectively.4. Enhance engagement with the merchant base.5. Recruit and develop a high-performing team.6. Establish clear objectives and goals for the team.7. Delegate tasks efficiently and set appropriate deadlines.8. Oversee daily operations to ensure smooth functioning.9. Track team performance and provide regular updates on metrics.10. Encourage and motivate team members towards success.11. Identify training needs and provide necessary coaching.12. Address team feedback and resolve conflicts promptly.13. Recognize and reward high performance and achievements.14. Promote creativity and calculated risk-taking within the team.15. Organize team-building activities to enhance collaboration.Skills Required:1. High level of drive, initiative, and self-motivation.2. Strong sales acumen and a passion for technology-driven solutions.3. Excellent interpersonal and communication skills.
Paytm Payments
Paytm Payments builds technology to help small businesses thrive in India’s digital economy. The company’s mission is to bring half a billion people into the mainstream economy through advanced financial tools. The QR & Soundbox team develops solutions for merchants to manage and grow their businesses. These tools focus on ease of use and data-driven decision-making, supporting merchant efficiency and expansion. Role overview This Team Leader position, based in Hyderabad and focused on Khammam, centers on driving sales for Paytm’s offline merchant QR offerings. The role involves representing the Paytm brand, managing customer relationships from first contact through purchase, and acting as the main point of contact for merchants. Key responsibilities Conduct field operations using a smartphone, bike, and helmet. Demonstrate a strong drive for growth and achievement. Apply deep market knowledge and insights in daily activities. Bring prior experience in channel sales, including managing a team of five. Understand distribution, market expansion, and key performance metrics. Motivate teams to reach incentive targets and deliver results. Essential skills More than three years of experience in channel and distribution sales. Proven ability to manage and lead a team. Comfort with Excel and other sales data tools. Education Bachelor’s degree required. Master’s degree preferred. What to expect at Paytm Work in a collaborative, results-focused setting with strong cross-team connections. Help drive revenue growth and expand cross-selling opportunities. Receive thorough feedback and support for professional development. Be part of a culture where respect is earned through performance and teamwork. Compensation and impact Paytm rewards talent and offers the chance to contribute to India’s largest digital lending story. With more than 500 million users and 21 million merchants, team members play a role in expanding credit access for businesses and customers.
Paytm Payments
Role overview Paytm Payments seeks a Team Leader to direct projects in the Oil & Gas adjacent sector from its Hyderabad office. This position centers on guiding a team, maintaining steady project progress, and advancing operational objectives. What you will do Lead and support a group working on Oil & Gas related initiatives Oversee project execution to align with strategic goals Encourage collaboration and uphold high standards within the team Foster a culture built on accountability and collective achievement Location This role is based in Hyderabad, Telangana.
Paytm Payments
We are seeking an experienced and dynamic Team Leader to join our Oil & Gas sector team in Hyderabad. In this leadership role, you will oversee a dedicated team, driving strategies and initiatives that propel our business forward in a competitive market. Your expertise will guide the team in achieving operational excellence and delivering exceptional results.
Paytm Payments
About Us:Paytm is India’s foremost mobile payments and financial services platform, pioneering mobile QR payments. We empower millions of merchants and consumers to transact digitally, striving to integrate half a billion Indians into the mainstream economy through innovative technology.About the Team:The EDC & Soundbox team provides essential business tools for merchants to thrive and manage their operations effortlessly with data-driven technology.About the Role:We are in search of a proactive Team Leader to spearhead EDC device sales in the Oil & Gas sector. This role entails managing a dynamic team of field executives, enhancing distribution efforts, and driving consistent growth in merchant onboarding and transaction volumes.Key Responsibilities:1. Lead and oversee a field sales team comprising 5 or more members.2. Drive sales and deployment of EDC machines in the oil & gas sector (e.g., petrol pumps, distributors).3. Cultivate and maintain robust relationships with channel partners.4. Ensure target fulfillment through effective team coordination and ground execution.5. Monitor daily productivity, acquisition quality, and incentive earnings.6. Train, guide, and inspire the team to enhance performance and scalability.7. Analyze market trends and competitor activities to stay ahead.8. Manage regular reporting and MIS via Excel and sales tools.Requirements:1. Ownership of a smartphone, bike, and helmet is essential.2. A minimum of 3 years of experience in channel sales & distribution.3. Proven track record in leading field sales teams.4. Strong understanding of merchant onboarding, incentives, and field sales operations.5. Experience in POS/EDC device sales is preferred.6. Familiarity with metrics-based sales tracking and incentive planning.Education:Graduate degree is mandatory; Post-Graduation is preferred.Why Join Us?1. Be part of India’s largest digital transformation initiative.2. Opportunity to impact over 21 million merchants.3. A collaborative and goal-driven work environment.4. Attractive growth opportunities and incentive structures.5. A culture of respect with comprehensive feedback across teams.Compensation:At Paytm, we value talent and reward accordingly. We believe in creating long-term wealth for our employees, enabling the next big digital lending revolution with our extensive reach and data intelligence.
Paytm Payments
About Paytm Payments Paytm leads India's mobile payment and financial services sector. The company equips small businesses with technology to boost their payment and commerce capabilities. Paytm aims to bring half a billion Indians into the mainstream economy through technology-driven solutions. QR & Soundbox Team This division delivers business tools that help merchants streamline operations and grow using data-driven technology. Role Overview: Team Leader - Offline Merchants QR (Hyderabad) The Team Leader manages the promotion of Paytm’s products and services for offline merchants. This role serves as the main point of contact for customers, from initial outreach through to purchase, and represents the Paytm brand in the market. Key Responsibilities Promote Paytm’s QR and Soundbox offerings to merchants Manage customer relationships throughout the sales process Lead a team and drive performance to meet targets Requirements Smartphone, motorcycle, and helmet required Strong interest in growth and development Solid understanding of local market dynamics Experience in channel sales, leading a team of at least 5 members Knowledge of distribution, market expansion, and performance metrics History of achieving team incentives Skills for Success Over 3 years in channel and distribution sales Team management experience Comfortable using Excel and sales data tools Education Graduate degree required Post-graduate qualifications preferred Why Join Paytm Work in a collaborative, results-focused setting Opportunities to increase revenue per user through cross-selling Access to peer feedback and shared goals Culture of mutual respect and professionalism Compensation Paytm rewards strong performers. With a network of over 500 million users and 21 million merchants, the company is positioned to expand credit access across India. Join a team shaping the country’s digital lending landscape.
Paytm Payments
About Us:As a frontrunner in mobile payments and financial services, Paytm is dedicated to revolutionizing commerce for small businesses across India. We are committed to empowering half a billion Indians by leveraging technology to integrate them into the mainstream economy.About the Team:The EDC Retail team at Paytm focuses on providing merchants with essential tools to grow their businesses through simplicity and data-driven technology.Key Responsibilities:● Drive the sales growth of our devices among merchants within a designated area.● Conduct on-ground visits to micro-markets to identify and engage with high-quality merchants.● Ensure a robust merchant onboarding process to minimize risks related to fraud and chargebacks.● Follow risk guidelines and address high-risk merchant concerns promptly.● Cultivate relationships by seeking referrals from satisfied clients.● Collaborate with various Business & Technology Teams within Paytm to identify and resolve common challenges, particularly in technology.● Represent the Paytm brand passionately – Stay Hungry, Stay Humble, Stay Relevant!Skills & Qualifications:● Proven ability to identify and acquire potential clients while leveraging your network.● Strong background in B2B field sales, including cold calling, pre-sales, and lead generation.● Familiarity with technology and user experience principles.● Excellent communication, negotiation, and sales skills.● A proactive approach to experimentation and continuous improvement.Education:A Bachelor's degree or higher is required.
Redwood Software
OUR MISSION At Redwood, we empower our customers with seamless automation for their mission-critical business processes. ABOUT US Redwood Software stands at the forefront of comprehensive automation solutions tailored for mission-critical business operations. Our pioneering SaaS-based composable automation platform is specifically designed for ERP, enabling users to harness the transformative potential of automation. With our unmatched solutions, you can orchestrate, manage, and monitor workflows across any application, service, or server—whether in the cloud or on-premises—with confidence and control. Our global team of automation experts and customer success engineers are dedicated to delivering solutions and world-class support, giving you the freedom and time to envision and shape your future. Step back from the minutiae and appreciate the broader view with Redwood Software. CORE VALUES One Team. One Redwood Make Your Own Weather Obsess over Customer Success Work the Problem Be Curious Own the Outcome Respect Each Other YOUR IMPACT The Technical Support Leader plays a critical role in guiding a team of Level 2 and Level 3 Support Engineers, providing daily leadership and technical direction. This position blends hands-on technical involvement with operational management and personnel leadership, ensuring adherence to SLA standards and effective resolution of complex customer issues. The Technical Leader fosters confidence in technical leadership and customer escalation management while promoting team performance, cross-departmental collaboration, and ongoing improvement initiatives. Operational Excellence Supervise daily ticket queues to guarantee SLA compliance. Track long-running or stalled tickets and implement corrective measures. Manage a designated number of tickets weekly to sustain technical expertise. Resolve high-priority or complex cases to ensure workflow continuity. Advanced Technical Issue Management Independently tackle complex issues utilizing established troubleshooting methodologies. Lead the resolution of escalated or high-impact cases requiring advanced expertise.
Freshprints
Join Freshprints as a Collections Team Lead and play a pivotal role in managing our collections process. As a leader, you will oversee a dedicated team, ensuring effective collection strategies and maintaining high customer satisfaction. Your expertise will help drive the success of our collections efforts, fostering a positive team environment.
Shyftlabs
Position Overview:Shyftlabs is seeking a dynamic and experienced Team Lead with a strong background in Siebel technologies. This pivotal role involves leading production enhancements and troubleshooting complex applications. The ideal candidate will possess hands-on expertise and excel in collaborating with multiple stakeholders and teams on both design and development processes.Founded in early 2020, Shyftlabs is a rapidly growing data product company that partners with Fortune 500 organizations. We specialize in delivering innovative digital solutions that drive business growth across various industries by focusing on value creation through innovation.Job Responsibilities:Demonstrated hands-on experience with Siebel technologies, including configuration, EAI, EIM, scripting, workflows, UNIX shell scripting, and Oracle RDBMS.Knowledge and experience in developing and troubleshooting SOAP and REST APIs.Lead the resolution of production application issues and oversee system enhancement development from analysis through implementation.Prioritize, schedule, assign, and manage workloads for Siebel-related support and development activities.Collaborate with offshore team members, cross-team application teams, and onshore leads to address production issues and develop new product features and enhancements.Facilitate the removal of roadblocks and bottlenecks for offshore team members, ensuring timely completion of tasks.Handle incident analysis and ensure accountability for SLA Management.Engage in problem management and present root cause analyses to the enterprise operations core team.Coordinate with product support vendors for incident and problem resolution, as well as innovative out-of-the-box solutions.Work with application managed service vendors on application infrastructure issues, testing, and deployments.Provide regular status updates on team activities, including task accomplishments and incident/ticket statuses.
As a Customer Support Team Lead at Wise, you will play a pivotal role in enhancing customer satisfaction and leading a dedicated team. Your primary responsibilities will include overseeing daily operations, ensuring exceptional service delivery, and mentoring team members to achieve their best. You will utilize your problem-solving skills to address customer inquiries effectively and contribute to the continuous improvement of support processes.
Join Wise as a Card Dispute Team Lead, where you'll spearhead a dynamic team responsible for managing and resolving card-related disputes. Your leadership will ensure the team delivers exceptional service while adhering to compliance standards and operational efficiency.In this role, you will mentor team members, analyze dispute trends, and collaborate with cross-functional teams to enhance processes. If you are passionate about leading teams to success and improving customer experiences, we want to hear from you!
iqeq is seeking a Senior Purple Team Analyst based in Hyderabad. The focus of this position is to strengthen cybersecurity by finding vulnerabilities and helping improve defenses. The role requires hands-on analysis and regular collaboration with teams across the company. Main responsibilities Identify and assess security vulnerabilities in systems and processes. Work with various teams to enhance existing security protocols. Develop and support incident response strategies for quick and effective threat management. Recommend and assist with implementing improvements to the overall security posture. Collaboration This position involves working closely with both technical and non-technical colleagues. The goal is to ensure security measures are practical and effective throughout the organization.
Sign in to browse more jobs
Create account — see all 74 results
Browse all companies, explore by city & role, or SEO search pages. View directory listings: all jobs, search results, or location & role pages.
