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Customer Training and Enablement Manager

PrePassPhoenix, Arizona, United States
Hybrid Full-time

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Experience Level

Manager

Qualifications

The ideal candidate will possess a strong background in customer training and enablement, with proven experience in developing educational programs that drive engagement and success. A deep understanding of customer needs and the ability to translate complex concepts into accessible learning materials is essential. Additionally, exceptional communication skills, both verbal and written, are necessary to effectively convey training content and collaborate with cross-functional teams. Experience working with LMS platforms and developing instructional design strategies is highly desirable.

About the job

About PrePass

PrePass® stands as North America's premier platform for weigh station bypass and toll management. We are at the forefront of transforming the transportation industry by developing innovative solutions that ensure trucks operate safely, efficiently, and in compliance with regulations. Our mission is to empower commercial vehicles to maintain seamless operations through effective toll management, weigh station bypass, and comprehensive safety solutions. Every decision we make is bold and focused on supporting fleets and the wider economy.

People are drawn to our organization because our solutions are actively utilized on highways and interstates nationwide, enabling fleets to optimize their routes. The challenges we face are complex, and the rewards are substantial, as we seek ambitious individuals who are not only bold thinkers but also passionate about making a significant impact on the future of transportation.

About the Role

We are in search of a Customer Training and Enablement Manager to spearhead and expand our customer education initiatives. This pivotal role involves crafting and executing a robust training ecosystem that fosters swift onboarding, enhanced product adoption, and lasting customer success.

The selected candidate will be responsible for developing the strategy and execution of customer education initiatives, which includes a Learning Management System (LMS), training materials, webinars, and help center resources. Collaboration with teams across Product, Customer Success, Support, and Marketing will be essential to equip our customers with the necessary knowledge and tools for their success, while also overseeing a Customer Training Specialist.

This is a hybrid role based in our Phoenix, AZ office.

Essential Responsibilities

Customer Training Strategy & Program Ownership

  • Define and implement a scalable customer education strategy aligned with various customer lifecycle stages.
  • Establish clear learning objectives, success metrics, and feedback mechanisms to enhance training effectiveness continually.
  • Ensure training initiatives bolster customer adoption, retention, and decrease reliance on support.

Learning Management System (LMS) Development

  • Collaborate with HR to launch a new customer-facing LMS platform.
  • Oversee and manage the LMS to organize all training content and learning pathways.
  • Design tailored learning journeys for distinct customer segments and scenarios.
  • Maintain governance, organization, and ongoing optimization of LMS materials.

Training Content & Help Center Development

  • Lead and collaborate with Marketing in the creation and continuous improvement of customer training resources, including videos, guides, documentation, and interactive content.

About PrePass

PrePass is dedicated to revolutionizing the transportation industry through innovative solutions. Our commitment to creating systems that support safe, efficient, and compliant operations for commercial vehicles underscores our position as a leader in weigh station bypass and toll management. Join us in shaping the future of transportation.

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