About the job
Mercier Consultancy MD is hiring a Danish-Speaking Customer Support Representative for a remote position based in Latvia. This role centers on helping Danish-speaking clients by answering questions, resolving concerns, and making sure each interaction is positive.
What You Will Do
- Support Danish-speaking customers by phone, email, and chat.
- Respond quickly to questions about products, services, and orders.
- Troubleshoot problems and find solutions to ensure customer satisfaction.
- Keep accurate records of each customer interaction.
- Work with other teams to address client needs as they arise.
- Maintain up-to-date knowledge of products and company policies to give correct information.
