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Data Analyst Intern - Consumer Operations

BlockchainParisNew
On-site Internship

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Experience Level

Entry Level

Qualifications

Proficient in Python, with experience in developing scripts for automation within customer support or operational functions. A knack for designing and deploying robust, scalable workflow automation pipelines. Ability to monitor and troubleshoot deployed automations proactively. Experience in conducting ad-hoc data analyses related to operational metrics. Skilled in building and maintaining dashboards that provide real-time insights into key performance indicators. Capable of setting up alerting systems to preemptively identify operational issues. Strong communication skills to translate complex data findings into actionable recommendations for non-technical stakeholders. Collaborative mindset to work with the Trust & Safety Manager in scoping and prioritizing impactful data projects.

About the job

Blockchain is at the forefront of revolutionizing the financial landscape. As a leading global cryptocurrency company, we empower millions of individuals around the globe to access cryptocurrency securely and efficiently. Since our founding in 2011, we have gained the trust of over 90 million wallet holders and have facilitated more than $1 trillion in crypto transactions.

We are actively seeking a Consumer Operations Data Analyst Intern to join our vibrant Customer Operations team for a final-year internship. This role merges data engineering with operational analytics, supporting a dedicated team that guarantees a seamless and secure experience for Blockchain.com users globally, covering customer support, fraud detection, and risk management.

In this role, you will be tasked with a blend of automation and analytical responsibilities: developing scripts and pipelines that streamline manual efforts for the Operations team, while delivering insightful dashboards that guide daily operational decisions.

You will collaborate closely with the Trust & Safety Manager and engage with various teams across Customer Support, Fraud, and Risk. Your contributions will directly influence how operational teams prioritize and respond to challenges.

This position is ideal for someone who is equally adept at coding in Python and extracting insights from databases, presenting data in a clear and actionable format. You will autonomously navigate problems from diagnosis to solution, driven by curiosity to understand the operational context before diving into development.

About Blockchain

Blockchain is a pioneer in the cryptocurrency sector, providing innovative solutions that connect people to the future of finance. With a commitment to security and trust, we facilitate an unparalleled cryptocurrency experience for users across the globe.

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