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Delivery Excellence Manager - Central

GleanNashville, TN
On-site Full-time $120K/yr - $170K/yr

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Experience Level

Manager

Qualifications

Facilitate customer success through the implementation of AI solutions. Collaborate with cross-functional teams to drive strategic initiatives. Develop and maintain strong relationships with clients to understand their needs.

About the job

About Glean:

Glean, founded in 2019, is a pioneering AI-driven knowledge management platform that empowers organizations to efficiently locate, organize, and disseminate critical information across their teams. By integrating seamlessly with platforms such as Google Drive, Slack, and Microsoft Teams, Glean enables employees to access essential knowledge precisely when needed, enhancing productivity and collaboration. Our state-of-the-art AI technology simplifies the process of knowledge discovery, making it faster and more effective for teams to harness their collective intelligence.

Glean emerged from the vision of Founder & CEO Arvind Jain, who recognized the significant challenges employees encounter in accessing and comprehending information at work. Witnessing firsthand the productivity hurdles posed by fragmented knowledge and a multitude of SaaS tools, he set out to create a superior solution, an AI-powered enterprise search platform that allows individuals to swiftly and intuitively access necessary information. Since its inception, Glean has transformed into the leading Work AI platform, merging enterprise-level search capabilities with an AI assistant and robust application development tools to fundamentally redefine workplace efficiency.

 
About the Role:
 
Glean is on the lookout for a Delivery Excellence Manager (DEM) to spearhead successful implementations and foster long-term customer relationships, ensuring our clients achieve exceptional outcomes. In this role, you will be responsible for seamless technical deployment, providing proactive strategic insights, and collaboratively developing and executing joint success plans. DEMs will work closely with Account Executives, AI Outcomes Managers, Solution Architects, Support Teams, and R&D on various scoped engagements.
 

About Glean

Glean is at the forefront of innovation in knowledge management, providing AI solutions that streamline information access for organizations. Our commitment to enhancing productivity through technology makes us a leader in the Work AI space.

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