Deployment Specialist

Coates GroupSydney

On-site Full-time

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Experience

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Key Responsibilities:Manage the deployment schedule and allocate resources effectively. Coordinate with third-party installers to ensure timely installations. Maintain accurate documentation throughout the deployment process. Communicate with stakeholders to keep them informed on project status. Handle escalations and resolve issues promptly. Qualifications:Proven experience in logistics or project management. Strong organizational and multitasking skills. Excellent communication and interpersonal abilities. Ability to work collaboratively in a fast-paced environment.

About the job

Join Us in Shaping the Future

For nearly 60 years, we have empowered leading brands to forge meaningful connections with their customers. While we celebrate our accomplishments, we are just beginning our journey!

As a global technology firm, we specialize in crafting dynamic, personalized, and engaging customer experiences. Our innovative digital hardware, proprietary content management system, and cutting-edge signage solutions are at the forefront of this mission. If you've dined at McDonald's in the last few years, you’ve likely interacted with our transformative digital solutions. Operating in over 50 global markets from our headquarters in Sydney, Australia, we are committed to innovation and excellence.

At Coates Group, we embrace the values of a family-owned enterprise combined with the innovative vigor of a startup, driving our purpose forward - Creating Connections. Empowering Partnerships. Always Evolving. Our dedication, creativity, and hard work have established us as industry leaders, recognized with multiple awards, including the prestigious Australia Good Design Award, and successfully executing the largest hardware deployment in Quick Service Restaurant history.

We pride ourselves on our team of curious, charismatic, and authentic individuals who celebrate diversity and inclusivity. As a united Crew, we are revolutionizing how top brands utilize technology to enhance customer experiences.

The Deployment Specialist will oversee all transactional and logistical aspects of hardware product deployment, ensuring timely and complete site installations. This role involves managing schedules, engaging third-party installers, handling documentation, facilitating stakeholder communication, and resolving escalations efficiently.

About Coates Group

Coates Group is a pioneering technology company dedicated to creating immersive customer experiences through innovative digital solutions. With a legacy of nearly 60 years, we are committed to continuous evolution and excellence in service delivery.

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Director of Hardware Deployment Services

Coates Group

Full-time|On-site|Sydney

Join Us in Shaping the Future!For nearly 60 years, Coates Group has empowered leading brands to forge meaningful connections with their customers. While we take pride in our achievements, we are just getting started!As a global technology leader, we are committed to crafting dynamic, personalized, and engaging customer experiences through our cutting-edge digital hardware, proprietary content management systems, and industry-leading signage solutions. If you've enjoyed an in-store or drive-thru experience at McDonald's in recent years, you’ve likely interacted with our innovative digital solutions. With a presence in over 50 global markets and nine offices worldwide, our headquarters remains proudly in Sydney, Australia.At Coates Group, we embody the values of a family-owned business combined with the innovative spirit of a start-up, driving our mission of Creating Connections. Empowering Partnerships. Always Evolving. Through our dedication to creativity and hard work, we have established ourselves as industry leaders, having earned numerous awards and accomplished record-breaking feats, while consistently focusing on growth and evolution. We are honored to be a two-time Australia Good Design Award winner and have successfully completed the largest hardware deployment in Quick Service Restaurant history.Our team is made up of curious, charismatic, and authentic individuals who celebrate and leverage diversity. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators, and over-achievers. Together, we are transforming how leading brands utilize technology to enhance customer experiences.The Director of Hardware Deployment Services will be responsible for ensuring the successful execution of all hardware installation and field deployment projects throughout the ANZ and International Market Region. This pivotal role entails leading the Installation and Field Operations teams, overseeing the physical deployment of hardware systems, and managing on-site implementations while fostering cross-functional alignment to guarantee timely, efficient, and profitable project delivery.Your primary responsibilities will include driving operational excellence across the entire hardware installation lifecycle—from initial site assessments and equipment staging to final commissioning and client handover. You will manage field technicians, coordinate with logistics and supply chain teams, and ensure all installations meet quality standards and client specifications.Key responsibilities also encompass monitoring and reporting project financial performance, promoting continuous improvement in installation methodologies, and delivering exceptional client experiences throughout the hardware deployment process.

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Join Us in Shaping the FutureFor nearly 60 years, we have empowered leading brands to forge meaningful connections with their customers. While we celebrate our accomplishments, we are just beginning our journey!As a global technology firm, we specialize in crafting dynamic, personalized, and engaging customer experiences. Our innovative digital hardware, proprietary content management system, and cutting-edge signage solutions are at the forefront of this mission. If you've dined at McDonald's in the last few years, you’ve likely interacted with our transformative digital solutions. Operating in over 50 global markets from our headquarters in Sydney, Australia, we are committed to innovation and excellence.At Coates Group, we embrace the values of a family-owned enterprise combined with the innovative vigor of a startup, driving our purpose forward - Creating Connections. Empowering Partnerships. Always Evolving. Our dedication, creativity, and hard work have established us as industry leaders, recognized with multiple awards, including the prestigious Australia Good Design Award, and successfully executing the largest hardware deployment in Quick Service Restaurant history.We pride ourselves on our team of curious, charismatic, and authentic individuals who celebrate diversity and inclusivity. As a united Crew, we are revolutionizing how top brands utilize technology to enhance customer experiences.The Deployment Specialist will oversee all transactional and logistical aspects of hardware product deployment, ensuring timely and complete site installations. This role involves managing schedules, engaging third-party installers, handling documentation, facilitating stakeholder communication, and resolving escalations efficiently.

Dec 8, 2025

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