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Digital Account Manager - Elevate Client Experiences

TransPerfectPhiladelphia, Pennsylvania, United States
On-site Full-time

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Experience Level

Experience

Qualifications

Desired Qualifications:Reporting directly to the Regional Director of Digital Marketing, you will provide business development support and oversee key digital account management and growth, including the ownership of client/account strategy and KPI reporting. Collaborate closely with the client services team to manage a diverse portfolio of clients in the Digital Marketing domain, covering services such as SEO, Paid Media, Social Media, Content Creation, and Content Marketing. Maintain accountability for client retention and growth targets aligned with your experience level, with managerial support and oversight. Prepare client-facing documents, including proposals, Quarterly Business Reviews, and deliverables necessary for client success. Coordinate and oversee execution of multiregional strategies with our global digital production teams, acting as a liaison between client stakeholders and agency partners. Conduct quality assurance of deliverables to ensure compliance with strategy and briefs, optimizing content and campaign performance. Identify opportunities for growth within assigned accounts proactively, promoting additional digital marketing services to existing clients.

About the job

About TransPerfect

TransPerfect stands as a leader in language and business services, supporting organizations as they expand across international markets. The company offers a wide range of solutions, including translation, multicultural marketing, website globalization, legal support, and custom technology services. These resources help clients compete and grow worldwide.

Role Overview: Digital Account Manager

The Digital Account Manager joins the Client Services Department and plays a key part in acquiring new clients, retaining existing relationships, and driving account growth through attentive service. This position centers on building strong connections with clients, ensuring clear communication, and providing strategic advice tailored to each client’s goals.

Success in this role relies on a strong grasp of digital marketing. The Digital Account Manager plans and executes international digital campaigns, balancing data-driven insights with a sharp focus on client objectives. The role involves translating digital marketing concepts for both clients and internal teams, managing projects across cultures and time zones, and keeping quality, profitability, and performance at the forefront.

What You Will Do

  • Develop and maintain trusted client relationships, acting as a primary point of contact
  • Lead and support the planning and execution of international digital marketing campaigns
  • Communicate digital marketing strategies and results to clients and team members
  • Coordinate with global stakeholders and production teams to deliver projects on time and to standard
  • Prioritize quality, account growth, and profitability in all client engagements
  • Apply and expand account management and strategic planning skills through hands-on project delivery

Key Skills and Experience

  • Solid understanding of digital marketing principles and campaign management
  • Strong organizational and time management abilities
  • Excellent cross-cultural communication skills
  • Ability to manage multiple projects and stakeholders in a global context
  • Experience in account management, client service, or a related field

Location: Philadelphia, Pennsylvania, United States

About TransPerfect

TransPerfect is at the forefront of providing language and business support services that empower companies to navigate the challenges of the global marketplace. Our innovative solutions and dedicated approach have positioned us as an industry leader, committed to enhancing our clients' international success.

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