About the job
Scandit creates technology that helps businesses deliver goods more efficiently, connect patients with the correct medication, and improve retail operations. By automating workflows and transforming data into actionable insights, Scandit supports organizations across a range of industries. The team in Warsaw continues to play a key role in the company’s ongoing growth and development.
Role overview
The Digital Customer Success Manager joins the Customer Success team in Warsaw, focusing on adoption, satisfaction, and retention for a large group of enterprise clients. As Scandit develops its digital-first approach to customer success, this position helps shape engagement strategies using data, automation, and digital communication methods.
What you will do
- Portfolio management: Oversee approximately 100 enterprise accounts across the Americas and EMEA, using Planhat to track account health, usage trends, and renewal risks.
- Digital engagement: Lead structured, scalable customer interactions such as virtual check-ins and adoption reviews. Coordinate with Account Managers, Field Marketing, and Customer Success colleagues to address customer needs, all handled remotely.
- Customer health and risk management: Analyze customer health data and take early action to resolve issues that could impact satisfaction or retention.
Collaboration
This role works closely with Account Managers, Field Marketing, and the broader Customer Success organization to maintain healthy enterprise accounts and support long-term relationships. Digital tools and automation are central to managing a high volume of accounts effectively.
Location
This position is based in Warsaw.
