Director of Customer Operations

Hybrid Full-time $112K/yr - $220K/yr

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Experience Level

Senior Level Manager

Qualifications

The ideal candidate will have a proven track record in customer operations, excellent leadership skills, and a passion for leveraging technology to enhance customer experiences. Strong analytical capabilities and experience in developing and executing strategic plans are essential.

About the job

Culture at Scribd, Inc.

At Scribd, we foster a culture where authenticity and boldness thrive. We encourage open debates, embrace unexpected developments, and empower every employee to prioritize customer satisfaction through decisive action.

We believe the best results stem from a balance of individual flexibility and meaningful community connections. Our Scribd Flex program allows employees to choose their work style and location, ensuring optimal performance while fostering collaboration through intentional in-person interactions. Occasional attendance at our offices is required for all Scribd employees, regardless of their work location.

We are looking for team members who embody “GRIT” , a blend of passion and perseverance towards long-term objectives. GRIT encapsulates our work philosophy: setting and achieving Goals, driving Results, generating Innovative solutions, and enhancing our Team dynamics through collaboration and positivity.

Position Overview:

We are in search of an accomplished Director of Customer Operations to drive both the strategic direction and daily execution of this vital function. The ideal candidate will transform company objectives into tangible operational results while cultivating high-performing teams. We seek a visionary leader who views Artificial Intelligence as a pivotal element in reshaping our community engagement, transitioning from traditional customer support to a forward-thinking, AI-centric operation that scales our outreach and enriches our audience connections.

About Scribd, Inc.

Scribd, Inc. is at the forefront of advancing human understanding with our suite of products designed to facilitate knowledge and expertise across the globe. Our commitment to innovation and customer-centric approach empowers individuals to move beyond mere access to a deeper engagement with content.

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Director of Operations

Giga

Full-time|On-site|San Francisco

About GigaGiga has recently secured a remarkable $61M in Series A funding, collaborating with Fortune 500 companies to revolutionize customer experience through cutting-edge real-time AI agents. These agents possess the ability to comprehend emotions, swiftly resolve issues, and seamlessly scale within the world's largest enterprises.As we stand at a transfo…

Apr 7, 2026

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Director of Engineering & Operations

actionlife

Full-time|On-site|San Francisco, CA

We are seeking a visionary Director of Engineering & Operations to lead our engineering team and oversee operational excellence at actionlife. In this pivotal role, you will drive innovative solutions, optimize processes, and ensure the highest standards of quality and efficiency.Your leadership will shape the future of our technology initiatives and operational strategies, making a significant impact on our growth and success.

Apr 11, 2026

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Director of Strategy & Operations

Oura Health

Full-time|$164.9K/yr - $236K/yr|Remote|Remote - United States

At Oura, we are dedicated to empowering individuals to unlock their full potential. Our award-winning Oura Ring and its connected app provide users with valuable insights into their readiness, activity levels, and sleep quality. Millions of people worldwide have benefited from our products, gaining a deeper understanding of their health and receiving actionable steps to foster healthier lifestyles.We believe that empowering our global community begins with living our core values and supporting our team. As a rapidly expanding company committed to enhancing well-being, we ensure our employees have the resources they need to excel both professionally and personally.Oura has offices in San Francisco and San Diego for those who prefer a hybrid or office environment. Our remote employees in other major cities, such as Boston and New York, also meet informally at local co-working spaces.In the role of Director of Strategy & Operations, you will be pivotal in driving Oura's key growth and investment decisions. You will lead analytical and strategic initiatives to identify new market opportunities and develop comprehensive business cases that guide resource allocation across the organization. Your leadership will transform uncertainty into actionable strategies as we define the future of health.

Apr 17, 2026

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Director of Operations

David AI

Full-time|On-site|San Francisco

About David AIDavid AI is pioneering the field of audio data research, merging rigorous R&D methodologies with data development. Our mission is to seamlessly integrate AI into daily life, with audio as the key gateway. As the demand for advanced audio AI grows, the need for high-quality training data becomes critical, and that’s where we excel.Founded in 2024 by former engineers and operators from Scale AI, we’ve quickly attracted leading tech companies and AI labs as our clients. Recently, we secured a $50M Series B funding round from prominent investors including Meritech, NVIDIA, and others.Our dynamic team is composed of talented, humble, and ambitious individuals. We are actively seeking exceptional minds in research, engineering, product development, and operations to join us in advancing the audio AI frontier.About Our Data Operations TeamThe Data Operations team is charged with converting raw audio into high-quality training datasets for some of the top AI labs. Our focus is on creating scalable data pipelines and running them efficiently.We start with the capabilities we want our models to achieve, exploring various data formats and collection strategies, then validating these approaches with researchers. Once a method is effective, we industrialize it by developing reliable pipelines that ensure high-quality audio processing. We are dedicated operators who excel in uncertain environments, equally adept at prototyping innovative workflows and managing large-scale production systems.Position OverviewAs the Director of Operations, you will oversee our data product operations, serving as the driving force behind scalable audio data production. You will lead a diverse team of operators responsible for creating and refining data pipelines, whether through pioneering experiments or scaling proven datasets. As a unifying leader, you will define strategies, navigate trade-offs, and align your team of XX around the company's strategic goals.Key ResponsibilitiesDirect and manage multiple business units, each led by a General Manager, focusing on large-scale audio data pipelines for high-value clients.Oversee the entire execution process from delivery to quality assurance, ensuring the operational excellence of our data services.

Feb 12, 2026

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Director of Customer Operations

Scribd Inc.

Full-time|$136K/yr - $220K/yr|Hybrid|San Francisco

About Scribd:At Scribd Inc. (pronounced “scribbed”), our mission is to ignite human curiosity. As part of our team, you will help craft a world rich with stories and knowledge, facilitate the exchange of ideas and information, and empower collective expertise through our innovative products: Everand, Scribd, Slideshare, and Fable.We cultivate a culture where our employees can express their true selves and take bold actions; where we engage in meaningful debates and commit to decisions, embracing the unpredictable twists of our journey. Every team member is empowered to take initiative while we remain focused on our customers.We believe in a balanced workplace structure that fuses individual flexibility with community connections. With our Scribd Flex program, employees can collaborate with their managers to select a work style that best fits their personal needs. A key element of Scribd Flex is our commitment to fostering intentional in-person interactions that enhance collaboration, build culture, and strengthen connections. Thus, occasional in-person attendance is required for all Scribd employees, irrespective of their work location.We are searching for new team members who embody “GRIT.” This concept represents the blend of passion and perseverance toward long-term objectives. At Scribd, we believe in the potential this can unlock, encouraging employees to embrace a GRIT-ty approach in their work. In practical terms, GRIT stands for setting and achieving Goals, delivering Results, contributing Innovative solutions, and positively influencing the Team through collaboration and a great attitude.Overview:We are on the lookout for an experienced Director of Customer Operations to spearhead both the strategic vision and the day-to-day management of this important function. The ideal candidate will translate company objectives into measurable operational outcomes while cultivating and developing high-performing teams. We seek a leader who perceives AI not merely as a tool for efficiency but as a transformative force in engaging with our community. This individual will guide the transition from traditional support models to an AI-first operation that not only expands our reach but also deepens the human connection with our audience.

Feb 20, 2026

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Director of Commercial Operations

Crusoe

Full-time|On-site|San Francisco, CA - US

Role overview Crusoe seeks a Director of Commercial Operations based in San Francisco, CA. This leadership role centers on shaping and carrying out strategies that drive the company’s commercial objectives. The position aims to refine operational processes, build stronger customer relationships, and support revenue growth across several channels. What you will do Lead strategic projects that contribute to commercial expansion Collaborate with teams throughout the organization to improve operations Identify and implement methods to boost customer engagement and satisfaction Work to meet revenue goals by refining processes and tactics Create solutions that support overall business goals Requirements Demonstrated experience in commercial strategy and operations Comfort working alongside cross-functional teams History of driving both revenue growth and process improvements

Apr 27, 2026

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Director of Operations

AfterQuery

Full-time|On-site|San Francisco

Director of OperationsAfterQuery is seeking a dynamic Director of Operations to lead the delivery of high-quality human data to cutting-edge AI laboratories. In this pivotal role, you will design and implement the organizational framework necessary to scale our operations effectively, oversee internal teams, and manage projects involving potentially thousands of contractors. You will establish critical operational metrics and collaborate closely with engineering teams to optimize our data production engine, ensuring timely and efficient data delivery at AfterQuery. This is an impactful leadership position for an individual eager to strengthen the operational backbone of a rapidly expanding human data enterprise.Company OverviewAfterQuery operates at the forefront of artificial intelligence research, exploring the limits and potentials of AI through innovative datasets and experimentation. Our clientele consists of leading foundation model labs, positioning us to serve the most advanced AI development groups globally.Headquartered in San Francisco, CA, we have garnered support from prestigious investors such as Y Combinator and BoxGroup, alongside industry veterans from Lightspeed, Index Ventures, Google DeepMind, and Meta GenAI.Our founding team is composed of experts from renowned firms such as Jane Street, Meta, Citadel Securities, Google, Palantir, Goldman Sachs, Morgan Stanley, and Silver Lake.Why Join UsUnmatched Growth Potential: Our rapid expansion has led us to achieve millions in monthly revenue in less than a year. The foundation model labs are growing at an unprecedented pace, and we are at the epicenter of this transformation, providing the essential data and infrastructure to advance the frontier.Foundational Leadership Role: Take charge from day one and shape the future of the company.Competitive Compensation: Enjoy a competitive salary coupled with meaningful equity in a fast-scaling organization.Exceptional Team: Collaborate with a high-caliber founding team composed of talent that has transitioned from prestigious firms including Citadel Securities, Jane Street, Meta, Palantir, Goldman Sachs, and Morgan Stanley. Experience unparalleled exposure at the forefront of AI with the most talented group you’ve ever worked with.The RoleEstablish the operational foundation of a company collaborating with leading AI labs.Oversee a wide range of responsibilities encompassing human data delivery, people operations, management, and finance/legal.Engage in a mission-driven, agile culture that values curiosity, pragmatism, and excellence.Work directly with founders on strategic initiatives and resource management.ResponsibilitiesOrganizational leadership and development.Data management and operational oversight.Collaboration with cross-functional teams to optimize performance.Evaluation and enhancement of operational processes.

Mar 15, 2026

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Director of Clinical Operations

Hinge Health

Full-time|On-site|San Francisco-HQ

Join Our MissionBecome a pivotal part of our innovative team that is revolutionizing musculoskeletal care. As the Director of Clinical Operations, you will spearhead our clinical operations and report directly to the Vice President. Your leadership will be instrumental in enhancing our care team as we innovate care delivery through cutting-edge technology. You will drive initiatives aimed at improving efficiency, including technology adoption and performance enhancements across health coaches, physical therapists, and other team members. Your role will ensure uniformity across all processes, fostering member safety, engagement, service excellence, and clinical integrity.Key ResponsibilitiesOperational Strategy Execution: Transform strategic objectives into actionable operating plans and procedures, leveraging data-driven insights to uncover opportunities. You will oversee the operational framework for the organization, ensuring effective communication, clear ownership structures, and comprehensive outcomes reporting.Enhancing Organizational Performance: Partner with Clinical Operations leadership to streamline processes, expedite decision-making, boost accountability, and elevate talent density.Achieving Business Goals: Consistently meet service level agreements and business outcomes (revenue, experience, quality, finances) through a robust operating system and technology-enabled workflows. You will drive performance improvements and minimize variations to achieve or surpass targets.Innovation Leadership: Champion the integration of technology and advanced clinical practices as we innovate our AI-driven care delivery model. You will identify and implement system designs and automation to scale operations and enhance the experiences of both care teams and members.Commitment to Service Excellence: Guide program and service delivery modifications across the care team, ensuring a consistent, high-quality experience for members that aligns with our product offerings.Your ProfileStrategic Leader: Proven track record of operational excellence, adept at navigating through uncertainty and driving organizational change.Team Builder: Experience in developing and leading large service delivery teams, with a strong focus on coaching and mentoring to foster high employee engagement.Continuous Learner: Eager to explore new methodologies and approaches, remaining adaptable in a dynamic environment.

Mar 5, 2026

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Director of Revenue Operations

Aarki Inc.

Full-time|On-site|San Francisco

Join Aarki Inc. as the Director of Revenue Operations, where you will lead our revenue operations strategy and drive growth initiatives. You will be responsible for optimizing processes, leveraging data analytics, and ensuring alignment across departments to maximize revenue potential.Your leadership will play a key role in shaping our approach to sales, marketing, and customer success, ensuring that we are positioned for success in a competitive landscape.

Mar 18, 2026

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Director of Notary Operations

OneNotary

Full-time|On-site|San Francisco

About OneNotary OneNotary is a growing software-as-a-service (SaaS) company based in San Francisco. Our platform delivers secure, accessible online notarization services for individuals and enterprises, serving clients in finance, legal, and other regulated fields. Thousands of businesses, including DocuSign, Route, and DoorDash, rely on our technology. With recent Series A funding, OneNotary is entering a new phase of expansion and seeking experienced leaders to help scale operations and customer experience. Role Overview The Director of Notary Operations leads OneNotary’s national notary network, ensuring secure and high-quality service for enterprise clients and individual users. This leader manages a workforce of full-time and part-time notaries, focusing on operational quality, regulatory compliance, and continuous improvement of the notary experience. The role reports to executive leadership and works closely with Customer Success, Product, Engineering, Compliance, and HR teams to drive operational excellence and support company growth. Main Responsibilities Network Leadership and Workforce Management Grow and oversee OneNotary’s network of notaries across the United States. Design and implement workforce strategies to build a high-performing network. Lead workforce planning, capacity forecasting, and recruitment to maintain consistent service levels. Develop performance standards, engagement programs, and retention initiatives for notaries. Training, Quality, and Compliance Create training, certification, and onboarding programs to uphold professionalism, compliance, and customer service standards. Implement quality assurance processes such as audits, session reviews, coaching, and performance monitoring. Ensure compliance with state-specific notary laws and Remote Online Notarization (RON) regulations nationwide. Identify and address compliance risks proactively. Operations and Performance Track operational KPIs and lead initiatives to improve efficiency, quality, and customer satisfaction. Develop dashboards and reporting tools to give leadership visibility into operational health across workforce segments. Manage escalations for high-priority client or notary concerns, ensuring timely and professional resolution. Cross-Functional Collaboration Work with Product and Engineering teams to improve platform features and user experience.

Apr 18, 2026

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Director of Business Operations

Semgrep

Full-time|$208K/yr - $260K/yr|On-site|San Francisco Office

About SemgrepSemgrep is at the forefront of code security, enabling developers to innovate seamlessly. Our platform helps teams identify, flag, and resolve critical security issues before deployment, leveraging an adaptive security approach that evolves with your workflow. With Semgrep, code is secured in real-time, providing developers with the agility to progress while maintaining security integrity. Our AI-driven solutions minimize false positives and prioritize actionable vulnerabilities, with validation from 95% of security reviewers across over 6 million findings. We have drastically reduced the burden of false positives for AppSec teams, empowering them to focus on critical tasks.Founded in San Francisco, Semgrep is supported by leading venture firms, including Menlo Ventures, Felicis Ventures, Lightspeed Venture Partners, Redpoint Ventures, and Sequoia Capital. We are recognized by Gartner for excellence in Application Security Testing and trusted by industry leaders like Vanta, Lyft, and Dropbox. Discover more at semgrep.dev.About the RoleAs the Director of Business Operations, you'll play a pivotal role in optimizing the overall function of Semgrep. You'll oversee the operational framework, ensuring effective information flow, enhancing communication across the organization, safeguarding executives' time, and propelling essential initiatives forward. Your role will involve both leadership and active participation as a partner to the VP of Operations, where your sound judgment will contribute to strategic and operational decisions.Being AI-native, you will integrate automation into every operational process to maximize efficiency and eliminate unnecessary manual tasks. Your understanding of engineering dynamics will help you build trust with technical leaders. You will manage one direct report and be responsible for the entire Business Operations function.Key ResponsibilitiesAI-Driven OperationsStreamline all operational processes and workflows through automation, identifying areas of manual work and eliminating them.As the function progresses, transition towards oversight and program management: define the strategic roadmap, collaborate with Tech Ops for implementation, and monitor adoption and effectiveness.Establish benchmarks within Operations for adopting automation and designing AI-centric processes.Operational RhythmDevelop and maintain a consistent operational cadence, ensuring alignment across teams and clarity in objectives.

May 1, 2026

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Director of Customer Operations

Scribd, Inc.

Full-time|$112K/yr - $220K/yr|Hybrid|San Francisco

Scribd, Inc. is dedicated to enhancing human understanding through our innovative products, including Scribd®, Slideshare®, Everand™, and Fable. We empower billions globally to transform access into insight, application, and expertise.Culture at Scribd, Inc.At Scribd, we foster a culture where authenticity and boldness thrive. We encourage open debates, embrace unexpected developments, and empower every employee to prioritize customer satisfaction through decisive action.We believe the best results stem from a balance of individual flexibility and meaningful community connections. Our Scribd Flex program allows employees to choose their work style and location, ensuring optimal performance while fostering collaboration through intentional in-person interactions. Occasional attendance at our offices is required for all Scribd employees, regardless of their work location.We are looking for team members who embody “GRIT” — a blend of passion and perseverance towards long-term objectives. GRIT encapsulates our work philosophy: setting and achieving Goals, driving Results, generating Innovative solutions, and enhancing our Team dynamics through collaboration and positivity.Position Overview:We are in search of an accomplished Director of Customer Operations to drive both the strategic direction and daily execution of this vital function. The ideal candidate will transform company objectives into tangible operational results while cultivating high-performing teams. We seek a visionary leader who views Artificial Intelligence as a pivotal element in reshaping our community engagement, transitioning from traditional customer support to a forward-thinking, AI-centric operation that scales our outreach and enriches our audience connections.

Feb 20, 2026

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Director of Recruiting - Operations & IT

CoreWeave

Full-time|$182K/yr - $242K/yr|On-site|Sunnyvale, CA / San Francisco, CA / Bellevue, WA

Join Our Team at CoreWeave:CoreWeave is The Essential Cloud for AI™, designed by pioneers for pioneers. We provide a robust platform of cutting-edge technology, tools, and dedicated teams, empowering innovators to confidently build and scale AI solutions. Trusted by top AI labs, startups, and global enterprises, we merge unparalleled infrastructure performance with extensive technical expertise, driving groundbreaking advancements and transforming compute into capability. Since our inception in 2017, we have proudly become a publicly traded company (Nasdaq: CRWV) as of March 2025. Discover more at www.coreweave.com.Your Role:As the Director of Recruiting, you will play a pivotal role in scaling CoreWeave's Operations and IT divisions across diverse functions and regions. You will develop and implement comprehensive hiring strategies, lead and nurture a high-performing recruiting team, and actively manage senior and executive-level searches. Collaborating closely with leadership in Operations, IT, Supply Chain, and Data Center, you will forecast hiring needs, enhance recruiting performance, and attract elite talent in a dynamic, high-growth environment. This position combines strategic vision with hands-on recruiting expertise and organizational leadership.Who You Are:Over 10 years of experience in Operations and IT recruiting, including at least 5 years in a leadership capacity.A proven record of successfully hiring senior professionals, directors, and executive-level leaders in Operations and IT.Experience in scaling recruiting operations within a high-growth, high-volume environment (500+ hires annually).Strong leadership skills with the ability to inspire and develop a team.

Mar 11, 2026

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Director of Business Operations

StandardFleet

Full-time|On-site|San Francisco Bay Area

As the Director of Business Operations at StandardFleet, you will spearhead our operational strategy to enhance efficiency and drive growth. You will collaborate closely with various departments, providing leadership and direction to optimize processes and ensure alignment with our organizational goals. Your role will include analyzing performance metrics, implementing best practices, and fostering a culture of continuous improvement.Join us in shaping the future of fleet management and making a significant impact in a rapidly evolving industry.

Mar 12, 2026

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Director of Brand and Creative Operations

Chime

Full-time|On-site|San Francisco, CA, USA

We are seeking a dynamic and innovative Director of Brand and Creative Operations to join our team at Chime. In this leadership role, you will oversee the brand strategy and creative direction while ensuring seamless operational execution. You will work closely with cross-functional teams to elevate our brand presence and enhance customer engagement. This position requires a strategic thinker with a passion for creativity and a proven track record in brand management.

Mar 25, 2026

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Director of Go-To-Market Operations

dev2

Full-time|On-site|225 Bush St

As the Director of Go-To-Market Operations at dev2, you will play a pivotal role in driving our strategic initiatives and operational excellence. This position involves overseeing the execution of our go-to-market strategies, ensuring alignment between sales, marketing, and product teams. You will leverage your extensive experience to optimize processes, enhance cross-functional collaboration, and elevate our customer engagement efforts.Your leadership will be crucial in identifying new market opportunities and refining our operational framework to support rapid growth. You will work closely with senior management to develop actionable insights and drive data-informed decisions that enhance our competitive edge.

Nov 7, 2021

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Director of Strategy and Operations

Bright Machines

Full-time|On-site|San Francisco, California

TRANSFORMING MANUFACTURINGAt Bright Machines®, we are at the forefront of revolutionizing the manufacturing industry. Our team of dedicated innovators and experts collaborates to establish a new standard for manufacturing that leverages software and data to effectively address our clients’ unique challenges. With intelligent automation, we empower factories with enhanced flexibility, scalability, and resilience, ensuring they can meet today’s demands while preparing for the future.Joining our team means having the opportunity to drive meaningful change for both our organization and our clients. If you are eager to utilize your exceptional abilities to help create the factories of tomorrow, we would love to connect with you.ROLE OVERVIEWAs the Director of Strategy & Operations at Bright Machines, you will work closely with the CEO and the executive leadership team to spearhead high-impact initiatives throughout the organization. In this pivotal role, you will serve as a strategic and operational partner, driving cross-functional initiatives, advancing strategic priorities, and enhancing organizational effectiveness. Your contributions will be essential in shaping the company’s direction, facilitating decision-making processes, and ensuring efficient and cohesive execution across the business as it scales.

Feb 3, 2026

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Director of US Operations

Revi

Full-time|On-site|185 Clara St San Francisco, CA

Join Revi as the Director of US Operations At Revi, we are at the forefront of transforming the retail landscape. With the evolution of the web from 1.0 to 3.0, we are pioneering a new era where digital and physical shopping experiences converge.Our mission is to redefine how consumers interact with physical stores by offering an innovative in-store digital platform that fosters lasting relationships between businesses and their customers. With our beautifully designed self-ordering system, customers can effortlessly buy, pay, and earn rewards, enhancing their shopping experience.As we continue to grow, we are looking for a visionary leader to spearhead our US operations, drive strategic initiatives, and oversee the implementation of our cutting-edge technology in retail environments.

Feb 11, 2026

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Director of People Operations

Abby Care

Full-time|On-site|San Francisco

About Abby CareAt Abby Care, we are dedicated to addressing one of society's most pressing challenges: family caregiving. With over 50 million Americans providing unpaid care to their loved ones, our mission is to empower these caregivers by offering them training and employment opportunities, ensuring they receive compensation for the invaluable care they provide at home.Our innovative, technology-driven platform is designed to facilitate family-first caregiving, enhance health outcomes, and deliver exceptional service across the nation. As we expand, we seek passionate individuals to join our team, supported by prominent mission-driven investors and partnerships with leading insurance providers and healthcare organizations.The RoleWe are looking for a dynamic Director of People Operations to architect and lead the foundational operations for Abby Care’s diverse workforce. This pivotal role combines compliance, operational excellence, and an innovative approach to deliver an exceptional employee experience.You will take ownership of the People Operations framework for caregivers, corporate staff, and global contractors, ensuring payroll precision, adherence to labor laws, and a streamlined employee lifecycle. This role requires both strategic vision and leadership capabilities as you design systems and manage a geographically dispersed team.Key ResponsibilitiesLead and build the People Operations team, overseeing payroll, benefits, compliance, HR technology, and employee lifecycle management, managing both U.S.-based staff and global contractors.Create and enhance processes for caregiver onboarding, payroll, and benefits, ensuring compliance and accuracy across multiple states.Collaborate closely with Operations teams to integrate People Operations seamlessly into the caregiver experience.Incorporate AI tools and automation into People workflows to enhance efficiency and reduce errors, developing a “human + AI” model for People Ops.

Apr 8, 2026

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Director of Strategy & Operations

Strala AI

Full-time|On-site|San Francisco

Overview: Strala AI is on the lookout for a highly organized and execution-oriented leader to drive the scaling of our claims operations. You will collaborate closely with our CEO to enhance clarity and efficiency in the systems and processes that govern our insurance claims management. This pivotal role offers you the opportunity to take charge of a core business segment, allowing you to build and lead your own team.About Us: At Strala, we are revolutionizing the foundation of the insurance industry. In less than a year, we've achieved multi seven-figure ARR and are experiencing a remarkable 50% month-over-month growth. Backed by prominent investors, including Peter Thiel’s Founders Fund, our team comprises experts from prestigious institutions such as Harvard, Berkeley, and Oxford and leading firms like Optiver, AMD, and Palantir.Qualifications: We seek candidates with a minimum of 2 years experience in MBB consulting, investment banking, private equity, or a top-tier startup within a strategic projects or operations role. Must be located in or willing to relocate to San Francisco.You Will Excel If:You are exceptionally intelligent, motivated, and ready to act swiftly.You are data-driven, highly organized, and attentive to detail.You merge creative, solution-focused thinking with meticulous execution.You thrive on solving complex problems and can provide clarity and structure.You possess strong interpersonal skills, quickly building trust with customers, teammates, and partners.You enjoy fostering collaboration between diverse teams such as claims, engineering, and sales.You can rapidly adapt between various high-impact initiatives.Your Responsibilities:Lead special projects and strategic initiatives alongside the CEO.Develop and formalize claims operations as we scale (including processes, hiring, and workflows).Create scalable, data-driven processes to optimize our product workflows.Facilitate cross-functional problem-solving across product, engineering, and business teams.

Feb 25, 2026

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