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Director of Solutions Engineering

LaravelRemote — United States
Remote Full-time

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Experience Level

Manager

Qualifications

Proven experience in a leadership role within Solutions Engineering or a similar function, with a strong background in technical sales and customer engagement. Familiarity with AI tools and methodologies is preferred. Exceptional problem-solving skills and the ability to innovate processes. Strong communication skills to effectively convey technical concepts to diverse audiences.

About the job

Laravel, the world's leading PHP framework, boasts over 500 million lifetime downloads and a vibrant community of developers engaged across various platforms, including conferences, forums, Twitter, and Discord. But Laravel stands out as more than just a framework; it represents a comprehensive platform that encompasses everything from stack selection and application development to deployment, monitoring, and scaling. With eight premium products and over 20 open-source packages, Laravel delivers a seamless customer journey. The Solutions Engineering (SE) team plays a crucial role in building trust and demonstrating technical compatibility with enterprise teams as they assess Laravel's commercial offerings.

We are seeking a visionary leader to join our compact but talented SE team. In this pivotal role, you will define the strategic direction, recruit top talent, design efficient processes, and determine our approach to pre-sales in the AI-driven landscape. This is an opportunity to create from scratch.

Why This Role is Distinctive

Lead the growth of the SE team. You will manage two existing SEs and expand the team over the coming years. You'll have the freedom to define excellence in the SE role at Laravel, establish a robust hiring process, and develop comprehensive onboarding and coaching programs to cultivate talent. Unlike typical SE Manager positions, you will start with a blank canvas.

AI-focused innovation is key. Every aspect of our operations will be scrutinized. We are looking for a leader who can reimagine traditional SE functions, asking critical questions such as: What data should we gather? How can AI enhance our quality standards? What roles do humans play in this new structure? This is your domain to shape.

Your team will connect EPD and GTM. The product team relies on insights from customer engagements. Your SE team will provide valuable feedback that shapes product development, with an automation-first approach to data collection making these insights indispensable.

Technical credibility is paramount. Our clientele consists of developers and engineering teams who have a deep understanding of our products. Authenticity is crucial; you may not need to be the most brilliant engineer, but you must earn the respect of those who are.

Responsibilities of the SE Manager

Team Development. You will spearhead the recruitment process, ensuring we attract and retain top-tier customer-facing technical talent while upholding high standards. You will also establish the benchmarks and create onboarding programs that pave the way for success.

Designing the SE Framework. You will create scalable and effective processes and systems for the SE team, encompassing discovery frameworks, engagement models, deliverable workflows, and capacity planning , all underpinned by an automation-first philosophy.

Coaching and Growth. You will lead the team in deal execution and provide guidance and mentorship to foster professional development.

About Laravel

Laravel is not just a framework; it is a vibrant ecosystem that empowers developers to build, deploy, and scale applications with ease. Our community is at the heart of what we do, and we pride ourselves on providing a platform that fosters creativity and innovation.

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