Ecommerce Phone Customer Support Specialist

As a Customer Implementation Specialist at Weave, you will play a pivotal role in guiding our customers through the successful onboarding of the Weave platform. You will be responsible for nurturing relationships with clients, ensuring a seamless implementation experience that sets the stage for their long-term success. With a diverse portfolio of customers at various stages of the implementation journey, your ability to manage priorities and balance both planned and unexpected tasks will be crucial. Your dedication to providing a stellar customer experience is essential in making their transition to Weave smooth and efficient.

As a Mid-Market Customer Onboarding Project Manager, you will take charge of the complete lifecycle of software and phone system implementation for our mid-market and enterprise clients at Weave. Your expertise will ensure a seamless transition from the sales phase to active operational use by overseeing system installations, coordinating technical resources, and guiding clients through every step of the onboarding process. Serving as both a project manager and a trusted advisor, you will collaborate with IT teams, administrators, and stakeholders to customize solutions that address intricate business challenges, minimizing downtime and expediting the time-to-value for our clients.In addition to overseeing deployment, you will play a pivotal role in positioning customers for long-term success. By aligning implementation strategies with client objectives, promoting best practices, and facilitating smooth adoption, you will empower mid-market and enterprise clients to maximize their investment returns and lay the groundwork for sustainable growth using our platform.This position is hybrid: in-office Monday through Wednesday, with optional work-from-home Thursdays and Fridays.Reports to: Onboarding Manager

Avetta is looking for a Bilingual Supplier Readiness Specialist (French/English) to support B2B clients from the Lehi, Utah office. This role centers on helping suppliers navigate the onboarding process and ensuring they are prepared to meet Avetta’s standards. What you will do Guide suppliers through onboarding, offering clear instructions and timely assistance in both French and English. Respond to supplier inquiries, providing accurate information and practical solutions. Help suppliers understand and meet platform requirements, supporting a smooth transition onto Avetta’s system. Who thrives here Individuals who communicate fluently in French and English. People with strong customer service skills who enjoy building relationships and solving problems. Those who take pride in delivering reliable, thoughtful support to business clients.

Join Slant, an innovative AI Native CRM designed specifically for financial advisors. Our vision is to empower 20 million Americans to secure a prosperous retirement through exceptional financial guidance. As we tackle the shortage of financial advisors in the U.S., we recognize the crucial role that AI-driven solutions play in transforming how advisors connect with their clients.Since our launch in August 2025, Slant has experienced remarkable growth, with over 100 firms migrating to our CRM. We are committed to excellence and strive to create outstanding solutions that truly meet our customers' needs.At Slant, we believe that customer service is paramount. Our Customer Operations Specialists serve as the frontline support for our users, ensuring that each inquiry is met with prompt and effective assistance. Whether it’s guiding clients through data import processes or helping them register for our weekly webinars, we prioritize delivering excellent service.We are seeking passionate Customer Operations Specialists to support our financial advisors in maximizing their use of Slant. Your responsibilities will include:Responding to and guiding customers through their support requests.Collaborating with the Customer Success team on various imports and customer-related tasks.Acting as an advocate for our customers while filtering requests that require escalation to our engineering team.Communicating effectively with both customers and engineers, adapting your language to suit each audience.Gaining expertise in Registered Investment Advisors (RIAs), Required Minimum Distributions (RMDs), compliance, and annual reviews.Working closely with sales and customer success to align on customer expectations and objectives.

Become a Key Player in Our Team!At DSI Systems, we boast over 40 years of expertise in sales enablement and tailored business solutions, delivering unparalleled value that drives success for our clients and partners. We are seeking enthusiastic individuals who are eager to leave their mark in the realms of sales and customer service. Our dynamic and fulfilling work environment presents you with the chance to grow alongside us while making a meaningful impact.Position SummaryThe Retail Support Specialist (RSS) provides essential, hands-on support to AT&T customers within bustling national retail settings. In this position, you will interact directly with customers and retail partners to address account, billing, device, and service inquiries, often in fast-paced, high-volume situations. Achieving success in this role requires exceptional communication skills, emotional resilience, a comfort level with technology, and the ability to maintain composure, accuracy, and professionalism in a dynamic retail atmosphere. Primary Responsibilities: Customer SupportDeliver friendly, professional, and solution-oriented support to AT&T customers at national retail locations.Address inquiries regarding billing, account modifications, plan changes, device assistance, and service issues.Troubleshoot wireless devices, network problems, and feature functionalities.Effectively operate in high-traffic retail environments, ensuring focus, professionalism, and service excellence during peak times and escalated situations. Retail Partner AssistanceServe as the AT&T subject-matter expert for retail staff and third-party labor partners.Act as the primary AT&T representative for these partners, leading in-store support for retail escalations.Proactively collaborate with store leadership to address customer concerns, fortifying partnership alignment, and ensuring an exceptional customer experience.Work Environment & Schedule ExpectationsThis position is performed in a retail setting and requires standing, walking, and engaging on the sales floor for up to 8 hours daily.Flexible schedule availability, including evenings, weekends, and holidays, is essential based on business needs.Comfort in fast-paced, customer-facing environments with frequent interaction and problem-solving demands is required.Operational ExcellenceManage multiple systems simultaneously while engaging with customers in real time.Thoroughly and accurately document all interactions.Comply with company policies, compliance mandates, and privacy standards.Meet or exceed performance metrics, including quality, efficiency, and customer satisfaction scores.Execute and maintain approved planograms for mobile devices and signage.Maintain inventory and manage stock levels effectively.

About SmithRx SmithRx is a venture-backed health technology company working to improve the Pharmacy Benefit Management (PBM) industry. Since 2016, the team has built a drug acquisition platform that combines technology, cost-saving tools, and customer service to support hundreds of thousands of members nationwide. Collaboration and a mission-driven approach shape the culture at SmithRx. The company is committed to transforming healthcare in the U.S. and operates by a clear set of values: Do the right thing, even when it’s difficult. See challenges as opportunities. Build connections and support colleagues. Role Overview The Multichannel Member Support Specialist provides customer service to SmithRx members through phone, chat, and email. This role requires managing several member interactions at once and ensuring members receive accurate and helpful support with their pharmacy benefits. Locations Lehi, UT Plano, TX

Avetta is seeking a Billing Specialist to oversee the Client Pay billing program. This role can be based in Dallas, Houston, or Lehi, with a hybrid work schedule (three days in the office and two days remote) for those near an Avetta office. Remote arrangements may be considered for candidates outside these locations. Key Responsibilities Manage the complete Client Pay billing cycle, including data preparation, invoice creation, adjustments, and reconciliation across multiple systems. Act as the subject matter expert for client pay billing logic, ensuring supplier activity calculations and invoicing remain accurate. Prepare and process client pay invoices, verify data, apply contract-based pricing, and confirm all billable activities are captured. Handle billing adjustments such as credits and corrections within Zuora and NetSuite. Lead month-end close tasks, including preparing accrual files for a broad client portfolio. Reconcile billing outputs across systems to confirm revenue accuracy, resolving discrepancies before closing periods. Work with large, complex datasets using tools like Excel, OneStream, Snowflake, Power BI, and Tableau to consolidate results from various sources. Requirements Advanced skills in Excel and experience working with financial systems. Strong analytical skills and a sharp attention to detail. Ability to work independently to identify and resolve discrepancies. Work Location Dallas, Texas Houston, Texas Lehi, Utah Hybrid work applies for those near an office. Remote work may be considered for candidates outside these areas.

Join Weave, a leading communication platform designed specifically for service-based businesses, as a Mid-Market Customer Success Manager. In this pivotal role, you will be responsible for nurturing strong relationships with our mid-market clients, ensuring they derive maximum value from our innovative solutions. You will serve as a trusted advisor, guiding customers through onboarding, product feature utilization, and ongoing support to foster loyalty and drive product adoption.

Join Entrata as an Invoice Acquisition Specialist, where you will play a crucial role in managing and optimizing our invoicing processes. This position will involve collaborating with various teams to ensure accurate invoice generation and efficient data management. Your attention to detail and analytical skills will help us enhance our financial operations.

Join the Domino's team as a Customer Service Representative and become the face of our brand! In this role, you will engage with customers, addressing their inquiries and ensuring a delightful experience with every interaction. Your friendly demeanor and dedication to service will play a crucial part in delivering high-quality customer experiences.

Join our dynamic team at Domino's Pizza as a Customer Service Representative! In this role, you will provide exceptional service to our customers, ensuring their experience is as delightful as our pizzas. Your responsibilities will include taking orders, answering customer inquiries, and assisting with any issues that may arise. We value teamwork, enthusiasm, and a commitment to quality service.

NetDocuments is seeking a Senior Business Intelligence Specialist to help turn data into clear, actionable insights. This position is based in Lehi, Utah. Role overview This role centers on supporting strategic decisions and improving business operations by analyzing data. The Senior Business Intelligence Specialist develops data models and reports that help cross-functional teams reach their objectives more effectively. What you will do Transform raw data into insights that guide business strategy Build and maintain data models and reports Collaborate with teams across the organization to support their goals Requirements Strong analytical skills Experience developing data models and reports Ability to work with cross-functional teams

About the Role EasyPost is looking for a Customer Success Intern in Lehi, Utah. This position supports the team by working directly with customers, helping resolve issues, and sharing insights to improve our services. What You Will Do Communicate with customers to understand their needs and answer questions Assist with troubleshooting and resolving customer concerns Gather and share feedback with the team to help refine EasyPost’s offerings Location This internship is based in Lehi, Utah.

About the Role RainFocus is hiring a Junior On-site Specialist in Lehi, Utah. This entry-level position supports the delivery of event technology solutions at client events. The role focuses on hands-on assistance during event operations, working alongside senior specialists to keep everything running smoothly. What You Will Do Assist with on-site setup and execution of event technology Support senior team members during live events Help troubleshoot technical issues as they arise Work directly with clients to address needs and questions Contribute to a positive event experience for attendees and clients Who Should Apply This role suits individuals interested in event technology who want to build hands-on experience. Strong communication skills and a willingness to learn are important. The position is based on-site in Lehi, Utah.

Join Entrata as a Licensed Insurance Customer Service Representative III, where you will play a vital role in providing exceptional service to our clients. You will be responsible for addressing customer inquiries, resolving issues, and ensuring that our clients receive the best possible support regarding their insurance needs.

About Route At Route, we understand that online shopping can become chaotic after clicking the 'order' button. With numerous carrier tracking links, challenges of lost or damaged packages, and the complexities of customer support, shopping can turn into a frustrating chase. That's why we designed Route—to streamline the post-purchase experience for consumers and the brands they adore. Our mission at Route is to revolutionize global commerce. Through our extensive network of millions of Route App users and thousands of merchants, we are simplifying the way consumers track, insure, and discover their favorite products—all in one place—creating a seamless connection between top-notch direct-to-consumer brands and satisfied, loyal customers. Since our inception in 2018, we have embarked on a journey to craft innovative products that empower our customers, all while nurturing a people-centered, values-driven company culture. We invite talented individuals from the e-commerce sector to join us in this exciting adventure. Curious about life at Route? Explore our company culture! The Revenue Operations Team By joining Route's RevOps team, you will be part of a group of inquisitive, driven professionals who believe we are currently shaping the future of revenue operations. We blend a culture that prioritizes people with an unwavering commitment to AI-driven innovation, utilizing tools like Claude to reduce friction, accelerate processes, and make informed decisions throughout the revenue cycle. We don’t just embrace new technology; we strive to maximize its potential beyond conventional expectations. Your Role As a Senior Specialist in Revenue Operations, you will take charge of essential Go-To-Market (GTM) processes encompassing systems, reporting, and sales compensation. You will oversee multi-step workflows involving various stakeholders, translate business requirements into technical specifications, and deliver exceptional results with minimal supervision. This role is high-impact and highly visible, where you will proactively identify potential issues before they escalate into business risks, ensuring our revenue engine operates seamlessly. Key Responsibilities Manage and execute multi-step, cross-functional workflows including forecast hygiene, weekly business review preparation, and compensation processing. Oversee and administer sales compensation programs, providing support in plan design, attainment tracking, target management, and payout calculations. Identify and address potential risks to ensure smooth revenue operations.

Join our dynamic team at Pattern Inc. as a Senior Technical Support Specialist, where you'll play a crucial role in ensuring customer satisfaction through effective technical solutions. In this position, you'll leverage your expertise to resolve complex issues, provide exceptional service, and contribute to our mission of delivering top-notch support to our clients.

Join Vasion as a Customer Success Operations Manager, where you will be integral in driving our mission to facilitate digital transformation through our innovative and affordable SaaS solutions. At Vasion, we pride ourselves on our flexible work environment that supports over 400 employees globally, including our headquarters in St. George, Utah, and offices in the UK, Germany, and Lehi, Utah.Role OverviewAs the operational backbone of our Customer Success (CS) organization, you will play a crucial role as an individual contributor within the CS team. You will manage the systems, data, and processes that empower our Customer Success Managers to provide exceptional customer experiences at scale. You will collaborate across various departments including Product Management, Marketing, Sales, Channel, Business Operations, and Enablement to ensure our CS operations are efficient, measurable, and repeatable.Key ResponsibilitiesCS Tooling & Tech StackOversee the administration, configuration, and optimization of our Customer Success platform.Assess, implement, and integrate new tools that enhance team productivity and customer visibility.Act as the internal subject-matter expert for CS technology, offering training and support to the broader team.Collaborate with Business Operations to guarantee seamless data flow across CRM and CS tech stack.Data, Reporting & AnalyticsWork with the Business Intelligence team to create and maintain dashboards and reports that highlight key CS metrics such as NRR, health scores, and engagement trends.Convert data into actionable insights for CS leadership to guide strategy and resource allocation.Establish a robust data governance framework to ensure accuracy and reliability in CS reporting.Conduct ad hoc analyses to understand churn drivers, expansion patterns, and customer behaviors.Collaborate with the GTM Compensation team on plan design and implementation.Customer Onboarding & Playbook DesignDesign, document, and refine scalable onboarding programs and customer journey playbooks.Work with CS Managers to identify gaps in the customer experience and develop operational solutions.Create and maintain a comprehensive CS playbook library that addresses key customer interactions including onboarding, QBRs, escalations, expansions, and renewals.Partner with Enablement or L&D to ensure playbooks are effectively adopted and executed by the team.Provide internal enablement and best practices.Renewals & Churn ForecastingDevelop and maintain a renewals forecasting model to provide leadership with visibility into upcoming renewals and associated risks.Create early-warning systems utilizing health score data, usage signals, and engagement trends to identify at-risk accounts.Support the overall customer success strategy through data-driven insights.

Are you passionate about data, committed to partner success, and eager to make an impact? If you thrive in a dynamic environment and possess a blend of analytical skills and enthusiasm, we invite you to join Pattern! We are looking for individuals who are ready to leverage their expertise to propel one of the fastest-growing companies in the U.S. to new heights.At Pattern, we specialize in accelerating brands on global ecommerce platforms by harnessing proprietary technology and advanced AI. With access to over 46 trillion data points, our sophisticated machine learning and AI models optimize and automate various aspects of ecommerce growth for global brands, including advertising, content management, logistics, fulfillment, pricing, forecasting, and customer service. Numerous global brands rely on Pattern’s ecommerce acceleration platform daily to drive profitable revenue across 60+ global marketplaces, including Amazon, Walmart.com, Target.com, eBay, Tmall, TikTok Shop, JD, and Mercado Libre. For more information, visit pattern.com or contact us at press@pattern.com.Recognized as one of the fastest-growing tech companies in North America by Deloitte and one of the best-led companies by Inc., Pattern places employee experience at the forefront of our business model. We are proud to be listed as one of Newsweek’s Global Most Loved Workplaces®.We are currently seeking an Ecommerce Compliance Specialist to conduct audits on listings across platforms such as Amazon, Walmart, and TikTok Shop, address compliance violations, and minimize revenue loss. This role requires effective communication with the brand management team, thorough research of regulatory requirements, and the implementation of proactive strategies to ensure the health and compliance of all e-commerce accounts. This is a full-time position with a hybrid work schedule based in Lehi, Utah.