Enablement Lead, Customer and Partner Support

Location: Waltham, MA (hybrid)At ERGO NEXT, we are dedicated to empowering small business owners to flourish. Our innovative approach has established us as the only technology-driven, full-service provider of small business insurance in the market, transforming the customer journey from inception to completion.Since our inception in 2016, we have successfully assisted countless small businesses across the United States in obtaining quick, tailored, and affordable insurance coverage. Supported by industry frontrunners in both insurance and technology, we are poised for further growth — and we want you to be part of that journey.Seize the opportunity to craft the narrative for our next chapter. As we integrate with ERGO, we are seeking a talented storyteller to redefine our identity, voice, and visual connection with our employees. This role combines 80% internal branding and communication strategy with 20% people experience initiatives, perfect for a creative individual who can blend marketing aesthetics with profound emotional impact. If you are a designer-writer hybrid prepared to develop a world-class internal brand, we invite you to help shape the future of ERGO NEXT.

Role Overview Xometry is hiring a Senior Engineering Manager focused on Partner Experience in Waltham, MA. This role leads a team of engineers working to improve how partners interact with Xometry’s technology and services. What You Will Do Guide and support a team of engineers dedicated to partner-facing products and features. Shape and execute strategies to boost partner satisfaction and streamline operations. Collaborate with teams across the company to align on goals and deliver on Xometry’s technology vision. Champion improvements that make a real difference for partners using Xometry’s platform. Who We’re Looking For Experienced leader with a background in engineering management. Strong communicator who works well with cross-functional teams. Motivated to drive both innovation and operational results.

At Xometry (NASDAQ: XMTR), we are at the forefront of innovation, connecting visionary thinkers with manufacturers who can turn their ideas into reality. Our digital marketplace equips manufacturers with essential resources for growth, while enabling Fortune 1000 companies to access global manufacturing capabilities effortlessly.Are you an ambitious college student looking to make a significant impact at a cutting-edge technology firm? Join Xometry's Summer Internship Program for a unique chance to gain practical experience and cultivate crucial skills within the manufacturing sector.As a UX Design Intern at Xometry, you will engage in real-world projects that enhance user experiences, collaborate with diverse teams, and learn to craft intuitive, impactful design solutions in a fast-paced environment.Your Responsibilities:Conduct user research to identify customer needs, behaviors, and challenges.Work closely with product and engineering teams to develop wireframes, prototypes, and user flows.Create and refine user interfaces that are aesthetically pleasing, user-friendly, and aligned with brand standards.Participate in usability testing to collect feedback and enhance designs for superior user experiences.Learn and implement industry-standard tools and best practices in UX/UI design to deliver effective solutions.

At Xometry (NASDAQ: XMTR), we bridge the gap between visionary creators and the manufacturing powerhouses that turn their concepts into reality. Our dynamic digital marketplace equips manufacturers with essential resources to scale their businesses while enabling Fortune 1000 buyers to access unparalleled global manufacturing capabilities.As the Director of Partner Programs, you will play a pivotal role in orchestrating the synergy between Product, Operations, Finance, Marketing, Partner Success, and Leadership. Your mission will be to craft the strategy for expanding and refining Xometry's supplier network, overseeing key phases from acquisition and onboarding to engagement and retention.You will establish the vision, formulate the strategy, and manage initiatives designed to enhance our supplier base. Leading a focused team, you will collaborate closely with cross-functional partners to achieve tangible business results.

At ZoomInfo, we are where careers take off. Our fast-paced environment fosters bold thinking and empowers you to produce your best work. You'll collaborate with passionate teammates who support one another, challenge the status quo, and celebrate collective achievements. With innovative tools that enhance your contributions and a culture that nurtures your ambition, you'll not only participate—you'll drive impactful outcomes swiftly.We pride ourselves on our commitment to creativity, innovation, teamwork, accountability, and results. If you are a proactive individual who takes initiative and delivers results, we want to hear from you! Our aspirations are high, and we are in search of exceptional individuals to help us realize our vision. We continually strive to enhance every aspect of our organization, employing cutting-edge technologies and methodologies to delight our customers and accelerate revenue growth.The Senior Strategic Partner Manager, Solutions is a pivotal role within our Partner organization. This position is responsible for establishing a global program that empowers ZoomInfo’s premier implementation partners to achieve successful project outcomes and ensure sustained customer adoption. You will work closely with ZoomInfo’s Solutions Team and report directly to the Sr AVP of Partnerships, ensuring the program's success aligns with ZoomInfo’s overarching solutions partner strategy.Key Responsibilities:Design and manage a comprehensive Global Solutions Partner Program that equips partners to achieve successful project outcomes and enhance ongoing customer adoption while elevating partners’ technical competencies and maturing their ZoomInfo services practice.Collaborate with the partner team, delivery, and account teams to implement essential program elements, resources, and processes that support partner success.Oversee program strategy, project management, and provide timely updates on key initiatives for partner success.Serve as a trusted advisor for ZoomInfo solutions partners while contributing as a player/coach as the team expands.Work in partnership with internal and external stakeholders to develop repeatable frameworks derived from successful customer deployments.Gather qualitative and quantitative metrics to assess and report on partner performance based on key performance indicators (KPIs) to ensure high-quality implementations from our top partners.Actively contribute to the evolution of ZoomInfo’s partner program and strategic direction.Architect and manage various partner initiatives...

Role Overview The Partner Success Manager plays a key role in growing and strengthening the Channel Partner Program at Buyers Edge Platform. This position focuses on helping partners gain the most value from their relationship with us, while supporting broader business goals. The role combines process improvement, relationship-building, and performance management. Leadership counts on this person to drive growth and execute strategic initiatives across the partner network. Location: New London, CT or Waltham, MA Work Sponsorship: Buyers Edge Platform is unable to offer work sponsorship for this role. About Buyers Edge Platform Buyers Edge Platform is a digital procurement network and solutions provider for the foodservice industry. The company delivers savings, insights, and technology to help operators, distributors, and manufacturers succeed. Solutions include Digital Procurement Network, Fresh Services, Software Solutions, and Supply Chain Management. Collaboration and technology are at the heart of how Buyers Edge Platform supports foodservice businesses. What You Will Do Serve as the main point of contact between Buyers Edge Platform and Channel Partners. Develop, maintain, and expand strategic partnerships. Represent Buyers Edge Platform professionally to partners and stakeholders. Communicate product and service offerings to Channel Partners. Create and automate processes that support scalable, profitable partnerships. Assess and track Channel Partner performance and program outcomes. Prepare monthly reports on activities, pipeline, and key opportunities. Lead regular calls to review results, share best practices, and coordinate on initiatives. Identify and pursue new ways to strengthen partner engagement. Design and implement strategies to grow market share through channel activities. Work closely with VPs on market-specific challenges and initiatives. Maintain thorough documentation of enablement materials and sales presentations. Use Salesforce for tracking, reporting, and communication. Build strong relationships with Channel Partners by understanding their business needs. What We Look For Motivation, organization, and a proactive approach to partner management. Experience managing KPIs and performance metrics. Ability to introduce and scale new structures within partner operations.

The Channel Partner Manager is a key driver of our Channel Partner Program's success and plays an integral role in delivering value to the members of Buyers Edge Platform. This position is critical for achieving our organizational goals, as leadership will rely on this role to spearhead growth and strategic implementation. We are looking for a high-achieving, organized, and motivated professional to introduce structure and innovation into our partner operations. You will have the autonomy to lead, refine processes, cultivate relationships, and foster scalable success. Proven experience managing KPIs and performance metrics is crucial. Note: We are unable to offer work sponsorship for this role. About Us: Buyers Edge Platform is a premier digital procurement network and solutions provider for the foodservice industry, delivering savings, insights, and technology that empower operators, distributors, and manufacturers to thrive. Our portfolio of solutions—including Digital Procurement Network, Fresh Services, Software Solutions, and Supply Chain Management—transforms how the foodservice industry connects and flourishes. Our culture revolves around collaboration, technology, and a commitment to helping foodservice businesses succeed. Your Role: Act as the primary liaison between Buyers Edge Platform and Channel Partners. Develop, service, and expand strategic partnerships with Channel Partners. Represent the company professionally to all partners and stakeholders. Communicate product and service offerings clearly to Channel Partners. Establish and automate processes that facilitate scalable and profitable partnerships. Track and analyze Channel Partner performance and program outcomes. Provide monthly updates on activities, sales pipeline, and significant opportunities. Conduct regular meetings to review results, share best practices, and align on goals. Identify new opportunities and enhance existing partner relationships. Design and implement strategies to increase market share through channel initiatives. Work closely with VPs to address market-specific challenges and opportunities. Maintain thorough documentation of training materials and sales presentations. Leverage Salesforce extensively for managing tracking, reporting, and communications. Foster deeper relationships with Channel Partners by understanding their needs and objectives.

At Constant Contact, we pride ourselves on being a team of dynamic individuals who take ownership and create meaningful impacts, embodying the integrity and courage of small business owners. There is immense satisfaction in knowing that your efforts are empowering individuals everywhere to chase their dreams. We play a vital role in supporting business owners, entrepreneurs, non-profits, and individuals by providing the necessary tools and assistance for their online growth. Energized by fresh challenges and new possibilities, we are just getting started!As the Principal Product Designer, you will hold the highest design position within the product organization, responsible for leading the strategy and execution of our most intricate and high-impact product initiatives. Operating at the intersection of product vision, engineering constraints, and user needs, you will tackle complex problems that define the future of our platform. This role demands a leader capable of establishing a design strategy for an entire product pillar and influencing design decisions across various teams. Depending on your expertise and organizational requirements, you may function as a strategic Individual Contributor (IC), emphasizing high-leverage design and vision work, or take on the role of managing and mentoring a small team of senior designers.

Location: Waltham, MA (hybrid) ERGO NEXT is dedicated to empowering entrepreneurs to succeed. We achieve this by offering the only technology-driven, full-stack provider of small business insurance in the industry, revolutionizing the entire value chain and enhancing the customer experience. In essence, wherever small businesses flourish, ERGO NEXT is present. Since our inception in 2016, we have aided hundreds of thousands of small business clients across the United States in obtaining swift, tailored, and affordable coverage. With backing from industry pioneers in both insurance and technology, we are poised for further growth — and that’s where you come in. The Senior Manager of Employee Relations & HR Compliance will spearhead our global employee relations and human resources compliance programs, ensuring a consistent, equitable, and legally compliant methodology. This role uniquely combines strategic employee relations leadership with extensive compliance knowledge—offering guidance, structure, and proactive risk management throughout the organization. This position will report directly to the Head of Global Center of Excellence and will collaborate closely with Legal, People Operations, HR Business Partners, and business leadership.

About Xometry Xometry (NASDAQ: XMTR) connects innovators with manufacturers through a digital marketplace. The platform supports manufacturers with resources to grow and helps Fortune 1000 companies access production capabilities worldwide. Role Overview: Partner Network Manager, CNC & Sheet The Partner Network Manager focuses on building and supporting a strong network of manufacturing partners, particularly in CNC and sheet processes. This position shares similarities with supplier development roles, with an emphasis on developing partner capabilities, monitoring performance, and ensuring partners align with company goals. The aim is to deliver high-quality results for clients through a reliable partner network. What You Will Do Analyze supplier performance and identify areas for improvement. Act as both advocate and coach for partners, helping them enhance quality and reliability. Serve as a trusted resource for partner questions and challenges. Work to reduce manufacturing variability and improve customer outcomes. Support initiatives that drive partner performance and operational alignment. Location This role is based in Waltham, MA.

Xometry (NASDAQ: XMTR) serves as a catalyst for innovation by connecting visionary thinkers with the manufacturers equipped to transform their ideas into reality. Our cutting-edge digital marketplace empowers manufacturers with essential resources, enabling them to expand their operations while facilitating access for buyers from Fortune 1000 companies to global manufacturing capabilities.We are currently looking for a dynamic and results-oriented Partner Engagement Manager to spearhead our Partner Network initiatives. This role is pivotal in supplier development, concentrating on nurturing and managing a high-caliber network of partners. You will play a key role in enhancing partner competencies, driving outstanding performance, and ensuring alignment with our operational objectives to achieve superior outcomes for our clientele.Your daily responsibilities will involve closely analyzing opportunities to elevate supplier quality by acting as both an advocate and mentor. You will establish yourself as a trusted resource, ultimately aiming to improve customer satisfaction through reduced manufacturing inconsistencies.

Xometry (NASDAQ: XMTR) empowers the future of manufacturing by bridging innovative thinkers with the manufacturers who can realize their visions. Our digital marketplace equips manufacturers with essential resources to scale their operations while simplifying access to global manufacturing capabilities for buyers from Fortune 1000 companies.Are you an ambitious college student ready to make a significant contribution at a forward-thinking technology firm? Xometry's Summer Internship Program provides a one-of-a-kind chance to acquire practical experience and hone vital skills within the manufacturing sector.What You’ll Do:As a Partner Management Intern, you will be instrumental in enhancing partner performance and strategy through analysis and collaboration across our partner network. You can anticipate working in an environment that fosters entrepreneurial spirit and hands-on experience across various functions. Your responsibilities will include:Support Partner Relationships: Aid in the onboarding, communication, and daily support of Xometry’s manufacturing partners to facilitate seamless collaboration.Data Tracking & Analysis: Assist in monitoring partner performance metrics including quality, lead time, and capacity, and prepare reports to drive continuous improvement.

About the Role:As the Regional HR Business Partner for the Northeastern Corridor, you will be instrumental in delivering exceptional HR services across our expansive network of campuses. This role offers a unique opportunity to gain practical experience in aligning HR strategies with business goals.Under the mentorship of an HR Business Partner and as part of a team led by the Manager of Business Partnerships, you will develop your skills in providing HR support that enhances organizational effectiveness. Collaborating closely with campus leadership, you will play a vital role in the development and execution of HR best practices.Your responsibilities will include analyzing workforce data and trends, managing employee relations, supporting talent and performance initiatives, and cultivating a positive and inclusive workplace culture. This position provides a clear pathway toward becoming a strategic HR advisor, capable of independently enhancing performance, retention, and organizational effectiveness.As our Northeast region continues to grow, with seven campuses and more on the horizon, this role is crucial in ensuring our People strategies scale alongside this expansion. You will help foster relationships, implement HR practices, and derive data-driven insights that empower us to effectively support and develop talent across multiple locations.Key Responsibilities:Strategic Partnership & Business AlignmentIntegrate yourself within your assigned region, understanding the priorities, challenges, and People needs of each campus to create a tailored People roadmap that supports business growth.Act as a trusted advisor to the region's senior leadership, including Campus Leadership and Regional Directors, while collaborating with AoPS HR leadership to enhance our People processes and programs.Talent Management, Workforce Planning & PerformanceFacilitate the implementation of organizational design, workforce planning, and talent management initiatives.Collaborate with the Regional Talent Acquisition Partner to address strategic hiring needs, leveraging your comprehensive understanding of current and future business requirements.Support performance management processes by preparing materials, tracking progress, and coaching managers on delivering effective feedback and development discussions.Assist in the coordination and delivery of training programs.

Location: Waltham, MA (Hybrid - 3 days In-Office) ERGO NEXT supports entrepreneurs by providing technology-driven, full-stack small business insurance. Since 2016, the company has served hundreds of thousands of small businesses across the US, focusing on fast, tailored, and affordable coverage. With backing from leaders in insurance and technology, ERGO NEXT is growing quickly. Role overview The Developer Experience Team Lead will build and guide a new team dedicated to improving the engineering environment at ERGO NEXT. This group focuses on the full development lifecycle, not just infrastructure, and aims to make every step of the developer journey more efficient and enjoyable. What you will do Lead and mentor a team of Backend and DevOps engineers. Shape the framework and processes for a new Developer Experience team from the ground up. Collaborate closely with a parallel DevEx team based in Israel to coordinate strategies and share best practices. Drive technical excellence and support the professional growth of team members. Collaboration This position works within Platform Engineering and plays a key role in defining how developers at ERGO NEXT build, test, and ship software. Regular coordination with both US and Israel-based teams will be part of the job.

Join Xometry, a leading manufacturing marketplace, as a Staff Product Manager focused on enhancing the Post-Order Experience. You will play a pivotal role in shaping the customer journey post-purchase, ensuring seamless service delivery while driving user satisfaction. Collaborate with cross-functional teams to identify improvement areas, implement innovative solutions, and optimize processes for better outcomes.

Location: Waltham, MA (Hybrid – 3 days in office) Next Insurance is looking for a Backend Engineer to join the Development Experience Team. This position centers on platform engineering, with a focus on supporting U.S.-based teams and connecting their needs with global infrastructure projects. Role overview This role takes a lead position in shaping the strategy for an Agentic (AI-based) Software Development Life Cycle. The goal is to move beyond simple automation and build a future where AI agents support every stage of the SDLC, from design to deployment. Deep backend coding skills are essential, as the work will directly influence how U.S. engineering teams adopt and benefit from these AI-driven tools. Key responsibilities Act as a technical anchor for local platform engineering initiatives. Bridge U.S. engineering needs with global infrastructure efforts. Architect and maintain Next Insurance’s cloud-only infrastructure, treating the platform as a product. Identify platform challenges and lead projects that improve developer experience and drive business value. What you will work on Develop and refine tools and processes to enhance the software development life cycle using AI agents. Work across a wide range of cloud and application infrastructure technologies. Collaborate with engineering teams to understand pain points and deliver solutions that make daily work more efficient. Since 2016, Next Insurance has provided fast, customized, and affordable coverage to small businesses across the U.S. The company continues to grow with support from leaders in both insurance and technology, aiming to transform the customer experience and empower entrepreneurs everywhere.

At Xometry (NASDAQ: XMTR), we drive innovation in the manufacturing industry by seamlessly connecting visionary thinkers with the manufacturers capable of bringing their ideas to fruition. Our digital marketplace empowers manufacturers with essential resources for growth while simplifying the procurement process for Fortune 1000 companies seeking global manufacturing solutions. We are in search of a dedicated and customer-centric Staff Product Manager to revolutionize the buyer journey within our marketplace. In this pivotal role, you will enhance user experience, boost engagement, and optimize conversion rates across the storefront, focusing on mechanical engineers and procurement managers (buyers) seeking instant quotes for their manufacturing projects. Your contribution will be essential in defining and executing a product vision that ensures a seamless, intuitive, and efficient buyer experience. Collaborating closely with design and engineering teams, you will streamline buyer interactions from discovery through checkout, maximizing value at every stage. This position requires a robust understanding of buyer needs and marketplace dynamics, coupled with strong product management capabilities. You will play a key role in shaping product strategies, fostering cross-functional collaboration, and delivering customer-focused solutions aligned with Xometry’s mission and growth objectives.

At Xometry (NASDAQ: XMTR), we connect visionary thinkers with the manufacturers who make their ideas a reality. Our digital marketplace equips manufacturers with essential resources for growth while enabling Fortune 1000 companies to access global manufacturing capabilities seamlessly.Xometry is on the lookout for a Senior Product Manager, Post-Order Experience to take charge of refining the customer journey following order placement. From the moment an order is confirmed to its delivery and subsequent support interactions, your role will be pivotal in ensuring that every buyer feels informed, confident, and pleased throughout their engagement with Xometry.

Xometry (NASDAQ: XMTR) is at the forefront of innovation, bridging visionary thinkers with the manufacturers capable of turning their concepts into reality. Our digital marketplace empowers manufacturers with essential tools for growth while enabling Fortune 1000 companies to leverage global manufacturing capabilities seamlessly.Xometry is searching for a Product Manager II, Post-Order Experience who will take charge of enhancing the customer journey post-order placement. From order confirmation to delivery and support, your contributions will ensure that every customer feels informed, confident, and satisfied throughout their interaction with Xometry.