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Enablement Lead, Customer and Partner Support

XometryWaltham, MA
On-site Full-time $60K/yr - $75K/yr

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Experience Level

Manager

Qualifications

Key ResponsibilitiesTraining, Onboarding & DevelopmentDesign, implement, and scale training programs focused on onboarding, skill enhancement, cross-training, and the launch of new products and processes. Develop and oversee a structured training curriculum that includes facilitator guides, e-learning modules, standard operating procedures (SOPs), assessments, and certification pathways. Collaborate with operations, quality, and product teams to identify skill gaps and implement targeted enablement initiatives. Knowledge ManagementOwn the creation, organization, and governance of knowledge resources.

About the job

At Xometry (NASDAQ: XMTR), we empower the industries of today and tomorrow by connecting innovative thinkers with manufacturers capable of turning their ideas into reality. Our digital marketplace offers manufacturers the essential resources needed to expand their businesses while facilitating seamless access to global manufacturing capabilities for Fortune 1000 clients.

We are in search of a meticulous, strategic, and collaborative Enablement Lead to enhance our expanding Customer & Partner Support network. This pivotal role is tasked with the development, optimization, and delivery of essential tools, training programs, and communications that empower our frontline teams, partners, and internal stakeholders to provide exceptional service. The ideal candidate will possess a strong foundation in instructional design, operational insights, outstanding communication skills, and a genuine desire to empower others to achieve success.

About Xometry

Xometry is a leading digital marketplace that connects businesses with the manufacturing capabilities they need to innovate and scale. By facilitating access to a vast network of manufacturers, we empower organizations to realize their visions and drive growth through enhanced production resources.

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